Afrihost Uncapped ADSL Feedback (Pt3)

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AfriMan said:
That's horrible. As far as I know we usually don't shape till that late except for the heaviest users at times when there is still demand. Did you confirm in ClientZone that you being shaped.
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Please define what are 'heavy users'.


No mealy-mouthed marketing spiel please.

It is clear that caps are being placed on uncapped lines. It is high time that these numerical numbers are revealed, the cumulative data downloaded per month and how it is calculated.

What are the caps say on a 2, 4 or 10mb/s 'uncapped' line?
 
Stochos said:

Please define what are 'heavy users'.


No mealy-mouthed marketing spiel please.

It is clear that caps are being placed on uncapped lines. It is high time that these numerical numbers are revealed, the cumulative data downloaded per month and how it is calculated.

What are the caps say on a 2, 4 or 10mb/s 'uncapped' line?
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There are no caps, limits or thresholds placed on our Uncapped accounts. Everything is dynamically calculated based on current demand versus available resources. The system determines which users are using the most bandwidth and which are using the least and then indexes them accordingly in real time and then determines how many users must be shaped in order to match demand to capacity. It applies this from the heaviest users first until that balance is reached and it then monitors to determine if more users should be shaped or if some users can be unshaped (from lightest users to heaviest). Light or Heavy refers to usage patterns and not a specific threshold, and who must be shaped is determined by available capacity. Someone who moves 7GB in an hour will be deemed a heavier user than someone who moves 7GB in a week (although totals would be the same). So a very heavy user could never be shaped if demand is light, and a minimal user could be shaped if demand is excessive - at that particular point in time. Those settings will change in real time on a 24 hour cycle, based entirely on user behaviour.
 
I've also been shaped to 6.25% for P2P for the whole month. I understand why this is necessary but even on weekends and the early hours of the morning? I've only used 13GB this month and most of that was not P2P.
 
AfriMan said:
Someone who moves 7GB in an hour will be deemed a heavier user than someone who moves 7GB in a week (although totals would be the same). So a very heavy user could never be shaped if demand is light, and a minimal user could be shaped if demand is excessive - at that particular point in time. Those settings will change in real time on a 24 hour cycle, based entirely on user behaviour.
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Does this ONLY apply to "uncapped" users?...cuz I get the feeling this "realtime shaping" flows over to "capped users" as well...

Can you confirm or deny this assumption of mine?
 
SlowHands said:
Does this ONLY apply to "uncapped" users?...cuz I get the feeling this "realtime shaping" flows over to "capped users" as well...

Can you confirm or deny this assumption of mine?
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This definitely only applies to Uncapped users. These policies are in no way applied to our Capped or Business Uncapped accounts.
 
Not sure WTH is happeing. Massive ping. AfriGenie?

Code: 
Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2     *        *        *     Request timed out.
  3   381 ms   372 ms   369 ms  41.181.221.217
  4   376 ms   375 ms   410 ms  41.181.221.218
  5   353 ms   360 ms   365 ms  rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
  6   358 ms   387 ms   371 ms  rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
  7   369 ms   348 ms   360 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  8   344 ms   346 ms   344 ms  jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
  9   381 ms   378 ms   369 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.
 
Vorastra said:
Not sure WTH is happeing. Massive ping. AfriGenie?

Code: 
Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2     *        *        *     Request timed out.
  3   381 ms   372 ms   369 ms  41.181.221.217
  4   376 ms   375 ms   410 ms  41.181.221.218
  5   353 ms   360 ms   365 ms  rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
  6   358 ms   387 ms   371 ms  rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
  7   369 ms   348 ms   360 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  8   344 ms   346 ms   344 ms  jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
  9   381 ms   378 ms   369 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.
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:(

We're seeing a significant spike in latency across our network, our is investigating the cause now!
 
Me being shaped after abusing the internet for the previous 2 weeks:

suF2WyR.png
 
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LazyDemoni said:
Me being shaped after abusing the internet for the previous 2 weeks:

suF2WyR.png
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Remember that shaping is applied based on realtime demand. When demand is very high, potentially every Uncapped user moving data could be shaped to bring demand in line with available capacity. Alternatively, if overall demand is low, even clients with very aggressive usage patterns could be completely unshaped if there is no need to shape.
 
LazyDemoni said:
Well, looks like there's a need to shape EVERYDAY. Even after hours.
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I think realistically there will always be shaping, especially during the work week. The only times we've seen no shaping is when we've just done a major IPC upgrade and have more than enough capacity until demand starts to catch up.

That's the reality of a semi-shaped product like Uncapped.
 
Well the product has gotten a lot worse then. I'm sure you're still as good as the rest just not better anymore. I appreciate the real time speed, it's fantastic, but I'm only going to be able to get about 30GB of P2P bandwidth at this rate.

I'm looking at other packages, this one was fun while it lasted :(
 
Some international sites are extremely sluggish or simply show a "connection closed" or "connection timed out". Tried on Uncapped and 1GB Free, both are sluggish. If a site eventually does load up, it's as if none of the CSS and formatting has been applied. Tried on my phone through Wifi to see if it was a PC issue. Same problem. Restarted router same thing.

Tried the 1GB Web Africa Free, instantly loads up and looks fine.

Specific site for testing: stackexchange.com
 
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LazyDemoni said:
Well the product has gotten a lot worse then. I'm sure you're still as good as the rest just not better anymore. I appreciate the real time speed, it's fantastic, but I'm only going to be able to get about 30GB of P2P bandwidth at this rate.

I'm looking at other packages, this one was fun while it lasted :(
Click to expand...

If you're wanting to max out on P2P then maybe Uncapped isn't the best product for you. While it definitely offers some P2P speeds, especially when demand is low. But if you want to pull P2P data whenever you want, you can either make use of the free 300 turbocharge minutes you get every month, or consider going the capped or business route (depending on your budget)
 
Vorastra said:
Some international sites are extremely sluggish or simply show a "connection closed" or "connection timed out". Tried on Uncapped and 1GB Free, both are sluggish. If a site eventually does load up, it's as if none of the CSS and formatting has been applied. Tried on my phone through Wifi to see if it was a PC issue. Same problem. Restarted router same thing.

Tried the 1GB Web Africa Free, instantly loads up and looks fine.

Specific site for testing: stackexchange.com
Click to expand...

definitely seems to have been a wobble somewhere, we're not really sure where right now. Will post more info when I have it :(
 
AfriMan said:
definitely seems to have been a wobble somewhere, we're not really sure where right now. Will post more info when I have it :(
Click to expand...

Just tried right now. The sites I had issues with seem to be loading fine now.

EDIT: Scratch that, occasional hiccups.
 
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AfriMan said:
If you're wanting to max out on P2P then maybe Uncapped isn't the best product for you. While it definitely offers some P2P speeds, especially when demand is low. But if you want to pull P2P data whenever you want, you can either make use of the free 300 turbocharge minutes you get every month, or consider going the capped or business route (depending on your budget)
Click to expand...

In the 3 years or so that I was on Afrihost uncapped, the unshaped speed for a few hours every night was more than enough for me to get my anime fix. That doesn't happen anymore, not even a little. I am looking at other packages.
 
LazyDemoni said:
In the 3 years or so that I was on Afrihost uncapped, the unshaped speed for a few hours every night was more than enough for me to get my anime fix. That doesn't happen anymore, not even a little. I am looking at other packages.
Click to expand...

Maybe one of our Capped Bundles is a decent alternative? What is your monthly usage on average?
 
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