Heksmeester
Senior Member
Please let me know what their response is when they get back to you.
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Afrihost Uncapped ADSL Feedback
- Thread starter AfriMan
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Please let me know what their response is when they get back to you.
So i logged a support ticket last night as i was only 0.86Mbs off a 2Mbit line with a 250MS+ ping. They asked me to do a whole load of tests, sent it to them they reset my ports and asked me to reboot my router. At midnight, the issue got SLIGHTLY better, speeds went up to 1.22Mbs with a 200ping. Midnight with HALF my line speed, lol what??? Anyway, got another email from this morning saying that they'd logged a faulty line with Telkom, yet its PERFECTLY fine this morning?
http://www.speedtest.net/result/2289109298.png
During the day i get 1.75Mbits during the night, im lucky if i get 0.90Mbits. Afriman, please inform us as to what is actually going on here. I might be forced to get one of those Openweb vanilla accounts if this keeps up
http://www.speedtest.net/result/2289109298.png
During the day i get 1.75Mbits during the night, im lucky if i get 0.90Mbits. Afriman, please inform us as to what is actually going on here. I might be forced to get one of those Openweb vanilla accounts if this keeps up
Such a pity that there has been so many complaints about the move across to MTN because I used Afrihost a couple of months ago and it was perfect. I was looking for an uncapped provider from now till February and was going to go with Afrihost until I heard all these complaints; think I will play it safe and go mweb instead.
Penquin
Expert Member
So what's the latest sorry excuse Afriman? I thought the network was suppose to be sorted out last Friday end of day "no matter what the cost to Afrihost". Unless Afrihost is putting their money where their mouths are and compensate their customers for putting up with this crap, I'm moving. Go test your network and train your staff at somebody else's expense.
shadowfox
Senior Member
Oh ... they did the faulty line thing with me as well ... because of my SNR being 6dB (it's actually 6.2 - I checked. Low, but acceptable). Funny though, how my line only became an issue when we moved to the MTN network.
<sarcasm>Must be coincidence</sarcasm>
In short - despite Afriman's claims, I was superbly happy with the performance of my account from September to mid-October after swopping over from WebAfrica. And then things went to pot.
How many clients have you lost over the past week Afriman? I'm sure it's a noticeable amount by now. I seriously doubt Afrihost is going to get ISP of the year for a 3rd year running after this debacle.
<sarcasm>Must be coincidence</sarcasm>
In short - despite Afriman's claims, I was superbly happy with the performance of my account from September to mid-October after swopping over from WebAfrica. And then things went to pot.
How many clients have you lost over the past week Afriman? I'm sure it's a noticeable amount by now. I seriously doubt Afrihost is going to get ISP of the year for a 3rd year running after this debacle.
The_Unbeliever
Honorary Master
Done and done.
MrGray
Honorary Master
Seems to be. I "upgraded" to business uncapped yesterday, and I honestly can't see any difference at all. And, also still have the weird 105.*.*.* address range that makes everything think I'm in the UK.
They also did the faulty line "solution" with me.
They convinced me to open a fault with Telkom, as the problem was clearly at the exchange, and not on the Afrihost network.
I now have to pay R270-00 for opening a fault with Telkom when nothing is wrong at the Telkom exchange, with the Telkom lines, or the equipment on my side.
I have mailed Afrihost accounts asking for answers to specific questions.
1. Is my account being throttled after hours?
2. Why is my location being shown as being situated in London?
3. Has the Fair Usage Policy changed?
4. What is allowed or disallowed according to the Fair Usage Policy?
5. Is there a timeframe in place to get the service normalized, or should we accept that the way things are now, will be the future of our relationship with Afrihost.
6. Are we going to be reimbursed for the cut in connection speeds, where clients on various line speeds are dropped to 1Mbps speeds after hours?
I hope they answer, as I am going to base my decision on whether I stay with Afrihost, or move to another ISP on their answers.
The fact that nobody is stepping up to the plate, and giving definitive answers to our questions, and laying our frustrations to rest, is a serious problem, and I believe it is going to cost Afrihost a lot of money in the long run.
They convinced me to open a fault with Telkom, as the problem was clearly at the exchange, and not on the Afrihost network.
I now have to pay R270-00 for opening a fault with Telkom when nothing is wrong at the Telkom exchange, with the Telkom lines, or the equipment on my side.
I have mailed Afrihost accounts asking for answers to specific questions.
1. Is my account being throttled after hours?
2. Why is my location being shown as being situated in London?
3. Has the Fair Usage Policy changed?
4. What is allowed or disallowed according to the Fair Usage Policy?
5. Is there a timeframe in place to get the service normalized, or should we accept that the way things are now, will be the future of our relationship with Afrihost.
6. Are we going to be reimbursed for the cut in connection speeds, where clients on various line speeds are dropped to 1Mbps speeds after hours?
I hope they answer, as I am going to base my decision on whether I stay with Afrihost, or move to another ISP on their answers.
The fact that nobody is stepping up to the plate, and giving definitive answers to our questions, and laying our frustrations to rest, is a serious problem, and I believe it is going to cost Afrihost a lot of money in the long run.
F
Fudzy
Guest
Vote with your feet dude, move on.
TheBossMan
Expert Member
This is really sad I was a loyal subscriber since very early on when they started the R29/GB and was allways happy, but this last week and a half was the breaking point for me. I allways loved Afrihost and got many friends to join them. Cancellation for me also submitted. A pro-rata refund for the remainder of the month would be nice, since their network was been unstabble since before the beginning of the month, or even just a refund of half the month would be a sign of good faith, if they would ever want to see me again later on.
The_Unbeliever
Honorary Master
Same here. I can't justify paying for this sort of ****.
I've had a support case logged since Saturday but still haven't had any alternative options offered by Afrihost in spite of reporting back to them daily.
Time to cancel, unfortunately I've now paid for the full month! Luckily I heard MWEB's advert on the radio for two free months of ADSL, so that means you're paying an effective R599 per month for 6 months with them on a 4Mbps uncapped package with the line included.
Time to cancel, unfortunately I've now paid for the full month! Luckily I heard MWEB's advert on the radio for two free months of ADSL, so that means you're paying an effective R599 per month for 6 months with them on a 4Mbps uncapped package with the line included.
I find this very interesting... I am a "heavy" user on a 10mbps line. My 30-day rolling window usage is about 270GB, well below the "theoretical" 450GB that I was told I could pull before I would be throttled.
Using my Afrihost capped account, I get a solid 8.7mbps. However, as the graph below shows for the past 24 hours on uncapped, I have CLEARLY been throttled to 6mbps. I have asked AfriMan for clarification of this via PM, so hopefully he can explain. But any ideas that shaping is being dynamically adjusted throughout the day is obviously not true, as proven below.
Obviously, I understand that 6mbps is a lot more than many others are getting, so I suppose I should consider myself lucky. But this isn't the service I pay for, nor is it what I was promised. If I have broken some rules, TELL me so that I can make an informed decision as to whether this product is still for me.
Using my Afrihost capped account, I get a solid 8.7mbps. However, as the graph below shows for the past 24 hours on uncapped, I have CLEARLY been throttled to 6mbps. I have asked AfriMan for clarification of this via PM, so hopefully he can explain. But any ideas that shaping is being dynamically adjusted throughout the day is obviously not true, as proven below.
Obviously, I understand that 6mbps is a lot more than many others are getting, so I suppose I should consider myself lucky. But this isn't the service I pay for, nor is it what I was promised. If I have broken some rules, TELL me so that I can make an informed decision as to whether this product is still for me.
F
Fudzy
Guest
MyBB should do an article on the poor performance. Maybe then Afrihost will wake up.
The_Unbeliever
Honorary Master
And so it starts.
roadcat
Expert Member
Last edited:
F
Fudzy
Guest
With cancelling the bundle, is the line moved back to Telkom or do you have to re-apply?
sand_man
Honorary Master
Yeah, same boat here.
Just given a calendars months notice with my current ISP hoping to join Afrihost from the 1st December. Now I'm not so sure.
What's irritating is there aren't too many obvious alternatives.
Axxess, Afrihost, Cybersmart are all having their issues.
MWEB's customer service is appalling (with the exception of the reps on myBB) and it's pricey relative to the competition.
Openweb remains a viable option and they remain on the now less congested IS backbone!!
It's a sad state of affairs.
Uncapped remains a volatile and inconsistent product in SA.
I wonder how much all these issues can be attributed to Telkoms account upgrades and their inability to accommodate the extra bandwidth requirements?? Ultimately, at the end of the day the buck always stops at their front door and we know how efficient and effective they are!!
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