gregmcc
Honorary Master
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Afrihost Uncapped ADSL Feedback
- Thread starter AfriMan
- Start date
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Yeah, it's running full throttle at the moment.
http://www.speedtest.net/result/2291393897.png
Wonder if they've relaxed the throttling for now while they sort the mess out.
http://www.speedtest.net/result/2291393897.png
Wonder if they've relaxed the throttling for now while they sort the mess out.
Not quite 100% for me, but I haven't seen these results since before that fateful Friday when everything went to ****.
Promising! But lets see what happens throughout the day.
Update: LOL at the result. Grade F-.
Promising! But lets see what happens throughout the day.
Update: LOL at the result. Grade F-.
I thought it was better.
http://www.speedtest.net/result/2291412902.png
http://www.speedtest.net/result/2291412902.png
Next Thing
Executive Member
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Tried gaming last night ... 400+ms ping for me.
This is on my uncapped account as well as my prepaid account that has free GB on it.
Busy atm getting the procedure to log a complaint with the Consumer Commision
This is on my uncapped account as well as my prepaid account that has free GB on it.
Busy atm getting the procedure to log a complaint with the Consumer Commision
You must have a lot of time on their hands for this to big that big a deal for you. Switching network seems far easier.
BaronZA
Well-Known Member
Ah well they're obviously throttling because something cropped up they weren't prepared for, ie. People using the internet? 
I sent in support tickets when this started, "24 hour" support tickets? That how long till it gets deleted? I'm pretty sure you could improve the proficiency of that as well. Not something to boast about mind you.
One thing that's being alright is my gaming latency. As long as nothing else is happening the pings are low. (Downloading a file at more than 30kb/s on my 2mb line = lag out)
I sent in support tickets when this started, "24 hour" support tickets? That how long till it gets deleted? I'm pretty sure you could improve the proficiency of that as well. Not something to boast about mind you.
One thing that's being alright is my gaming latency. As long as nothing else is happening the pings are low. (Downloading a file at more than 30kb/s on my 2mb line = lag out)
Next Thing
Executive Member
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Nope , from what I am hearing it is not that time intensive.
I have sent a long mail to their account department. If I do not get feedback from that to my satisfaction then I will be going ahead with it.
Oh and yeah I have unbundled my line from them and cancelled my uncapped account. Other accounts following soon.
Last edited:
Hi everyone,
I have a 10meg business account with afrihost, and am getting 1-2meg download on speedtest to international destinations. Is this the same for everyone? My upload is working very fast, somehow slightly over 1meg so voip and everything is working great. Latency seems great also, its just the download throughput. I was wondering if this was a shaping thing, because I thought the business accounts were unshaped?
Kind regards
Pete
I have a 10meg business account with afrihost, and am getting 1-2meg download on speedtest to international destinations. Is this the same for everyone? My upload is working very fast, somehow slightly over 1meg so voip and everything is working great. Latency seems great also, its just the download throughput. I was wondering if this was a shaping thing, because I thought the business accounts were unshaped?
Kind regards
Pete
The_Unbeliever
Honorary Master
Hi
Yes, it's a shaping/throttling thing. You can either stick with them and wait till it's working properly, or you can defect to another ISP.
Your call.
Zewp
Banned
So it seems that Afrihost couldn't do uncapped properly two years ago, and they can't do uncapped properly now. Scratching them off my list of potential future ISPs. Sounds like they're even worse than WA Uncapped.
ThieleMcCabe
Member
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Right, so I've been having seemingly the same (or at least similar) issues as others on this forum. 2 Mbps uncapped, only use it after hours, getting appalling speeds: less than 0.8-ish Mbps, tops.
I've been trying to troubleshoot this issue with Afrihost's support since Sunday. Their replies are a tad slow, but they do come, and I imagine that their support team is under a huge amount of pressure at the mo, so I'll cut them some slack.
They first told me they were seeing port errors on my line, and that I should phone Telkom and get them to reset my ADSL ports. Did that, but no change. Afrihost's next suggestion was for me to try do a speed test at http://saix.net, both with a Telkom guest account (username: guest@telkomsa; password: guest), and with my Afrihost account.
Results last night, around 7 pm:
So, both the Afrihost and Telkom accounts were awful. Then I repeated the speedtest this morning, around 8 o'clock:
And presto, speeds on both Telkom and Afrihost are at what I would consider decent for my 2 Mbps line.
The implication here is that Telkom is cocking something up, if both Afrihost and Telkom accounts are acting the same. However, that doesn't line up with some other users' experiences, where Afrihost accounts are awful, but other ISPs' accounts are giving good speeds.
Either my problem is coincidentally symptomatically the same as everyone else's, but has a different cause, or... well, I have no idea.
Does this make sense to anyone, with perhaps more networking knowledge than me? Is it useful information in any way?
I've been trying to troubleshoot this issue with Afrihost's support since Sunday. Their replies are a tad slow, but they do come, and I imagine that their support team is under a huge amount of pressure at the mo, so I'll cut them some slack.
They first told me they were seeing port errors on my line, and that I should phone Telkom and get them to reset my ADSL ports. Did that, but no change. Afrihost's next suggestion was for me to try do a speed test at http://saix.net, both with a Telkom guest account (username: guest@telkomsa; password: guest), and with my Afrihost account.
Results last night, around 7 pm:
So, both the Afrihost and Telkom accounts were awful. Then I repeated the speedtest this morning, around 8 o'clock:
And presto, speeds on both Telkom and Afrihost are at what I would consider decent for my 2 Mbps line.
The implication here is that Telkom is cocking something up, if both Afrihost and Telkom accounts are acting the same. However, that doesn't line up with some other users' experiences, where Afrihost accounts are awful, but other ISPs' accounts are giving good speeds.
Either my problem is coincidentally symptomatically the same as everyone else's, but has a different cause, or... well, I have no idea.
Does this make sense to anyone, with perhaps more networking knowledge than me? Is it useful information in any way?
new_in_za2
Senior Member
Yep, same for everyone. Afrihost are having some problems (packet loss?) to international destinations which mean that you will get slow speeds from a single download from an international server. You can (or at least I can) still get full line speed from international servers by doing 3-5 concurrent downloads. Or well, I can when Afrihost are not busy screwing up their network anyway.
DrJohnZoidberg
Honorary Master
Most likely congested at your Telkom exchange. When you back at home tonight run a traceroute and post the output here.
DrJohnZoidberg
Honorary Master
I really should have just cancelled this account last month like I planned to. Oh well, you live you learn.
Well i have cancelled, i came across after hearing good reviews about afrihost, but i take my gaming seriously and to play Dota 2 with 350ms and to top it off its not even stable, this just not my cup of tea, 2 weeks have passed and no sign of improvement in my experience.
Who are moving to?
robdutchmonkey
Well-Known Member
Really thinking of moving over to openweb, all we keep hearing is 24-48 hours to "fix" the issues... The only issue here is obvious throttling
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