Afrihost Uncapped ADSL Feedback

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I am going to throw my hat in the ring as well. I have been with only getting under 10kb/s every day and then after 11pm at night it goes to full speed. But during the day it might as well be in the toilet. I cant do anything. I can browse the internet to check out the good ol' days of how dial-up was. It is not good enough to pay for a product that you are not getting. Which is exactly what is happening. Don't give the excuse that we having teething problems, technical problems blah blah blah etc. You should be saying: Hey Subscriber, you work hard for the money that you spend on us and our service is a piece of cheese at the moment (Well for numerous days actually) and that is totally not your fault but ours as we are an ISP and you should expect better and we should immediately stop taking subscriptions since we just dont seem to be able to keep up (no problem keeping up with signing up people but having enough bandwidth or (insert any technical term used to quell argument here). Here is a 50% refund for the time the network is only giving you 10kb/s instead of what you bought (which seems to be from 8am till about 11pm). We are sorry about the false advertising that you getting a product from us that is working properly.
 
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I opted for a bundled 4Mbps line with uncapped, though my line is a "new conversion" the ADSL conversion is taking "ages" (read * a few days hyperbole)

The telkom app shows the order was only logged on Saturday, sigh.

Once I get connected I'll be able to test if I have Sinbad's luck and a proper connection speed. My line will mostly be used for LARGE steam downloads and patches, an online game now and again, Ubuntu updates, distro downloads, cell ROM downloads, email and file cloud sync and youtube, and in-house wifi for several devices..

Based on postings above, seems that the line QoS at present will only really cater for the youtube and email part of my needs... This is troubling.

Now I need that connection to get up and running to see for myself >.<
 
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I left a torrent downloading last night and was getting the same speeds +/- 10kbs. BTW this is on a brand new Telkom 4mbps uncapped. Is this normal?
 
psynapt1k said:
Agree, my experience has been good too.
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I've also had a fairly good experience, although I have experienced the slow downloads that the guys are complaining about. It is very frustrating when you try to download something like an update or document and it's crawling along at 19kb/s.
 
kvs379 said:
Here's a question: Don't these inadequate speeds infringe some part of the CPA?
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Best effort service that's contended,at best you can fairly expect to reach max speed bursted,not sustained. Anything more than that is a bonus due to other people not making full use of their share
 
bradlesliect said:
Ok....so if move has been away from throttling why did the last guy from ypur HD that i spoke to tell me that users who DL between 60-100GB per month are grouped nd they are then shaped? Any which way u look at it...shaping.....throttling, boils down to the same thing....a slow connection. Right? Wrong?

So how do deal with abusers? How are they identified? What policies are imposed nd why are they not account specific? I'v allegedly been using nd now in the naughty corner cos there is some SEVERE shaping on my account. My question is, how long do i remain there? If indefinite, it defeats the purpose because u cannot monitor the account nd u lose a client.
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The person who spoke to you was definitely not correct, there is no limit or amount that says you are in the "sin bin". Our system dynamically allocated bandwidth to real time services and downloads, with real time being the priority. When there is amply bandwidth, everyone should enjoy the benefit, whilst when demand is high, we try to determine the usage patterns, and the system keeps trying to give more bandwidth back as demand abates. This is happening every few minutes, so it's constantly changing.

So there is no "naughty corner" and the idea is that every client gets premium real time services no matter what time of day or how high demand is. And we allocate the max download speeds we can give at all times, without stressing the network and causing latencies. This runs 24 hours, so there is no day or night restrictions. Although we mention peak and off-peak times, these are not specific times when a shaper or rate-limit is activated, we give the maximum bandwidth we can at all times of the day, and it simply depends on what users on the network are doing at the time. When we add the additional capacity we have planned, this will become less of a factor, and pretty much everyone should enjoy great downloads speeds during peak times, and awesome (hopefully close to line speed) downloads during off-peak
 
Afriman, just a hypothetical, but if there is a need to add extra capacity to cater for the present subscribers, would this not mean that the capacity would need to grow every time a certain amount of customers are added on a ratio of users:existing capacity?

Just a question, but will the unlinked capacity still to come over-compensate for the present and calculated user base, or is it going to be "just enough" or a shortfall, based on the new usage patterns that you have come across with the new systems?
 
ferryman said:
Afriman, just a hypothetical, but if there is a need to add extra capacity to cater for the present subscribers, would this not mean that the capacity would need to grow every time a certain amount of customers are added on a ratio of users:existing capacity?

Just a question, but will the unlinked capacity still to come over-compensate for the present and calculated user base, or is it going to be "just enough" or a shortfall, based on the new usage patterns that you have come across with the new systems?
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Before the network move, we had never used more the 6Gbps on our biggest month, so we though we would be more than comfortable on 8Gbps. Moving to 13Gbps should be an over-compensation and then some, and we expect to run safely on this for a while, with improved download performance (essentially the new IPC is just to cater for downloads and future client growth). This should more than cater for current client base and new signups for the foreseeable future. This comes at a considerable cost to us, but we will make sure that there no capacity issues for the foreseeable future. From that point we will upgrade IPC in the local areas as our client base grows in those areas (i.e. Western Cape, KZN, etc).
 
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Made the mistake of keeping my ADSL circuit with Afrihost, been 2 weeks since I logged a line fault and nothing has been done by them. Tragic how they have fallen
 
FreddyB said:
Made the mistake of keeping my ADSL circuit with Afrihost, been 2 weeks since I logged a line fault and nothing has been done by them. Tragic how they have fallen
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Sorry to hear this, please PM me with the line number so I can have our team follow up and get you some feedback.
 
So AfriMan...

When are you(AH) fixing this problem with slow internet? I'm using a DL manager to download a Service Pack for SQL and I've been getting like 20mb per hour? WTH??? Is this what I'm paying for? This sux man!

Been back at AH just over a month and its worse than where I come from!
 
AfriMan - How do I see my usage history for last month? How do i know i've actually exceeded what is "Acceptable User Policy"?
 
bradlesliect said:
So AfriMan...

When are you(AH) fixing this problem with slow internet? I'm using a DL manager to download a Service Pack for SQL and I've been getting like 20mb per hour? WTH??? Is this what I'm paying for? This sux man!

Been back at AH just over a month and its worse than where I come from!
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Yeah, that's similar to what I get with service packs etc from Microsoft when there is high demand. Haven't tried recently though.
 
I have been watching the speed and connections over the past week. From 23h00 I'm getting full speed, however come 08h00 everything turns to dust. During "business hours" can't get anything higher than 50kB/s. This is on a 10Meg line.

I know Afriman said that it is dynamic depending on the usage, but 50 everyday at the same hours, I don't think so
 
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