Afrihost Uncapped ADSL Feedback

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kripstoe said:
Even me, I have no (AH related) problems.

(but I'm beginning to suspect my exchange might be experiencing congestion at certain times in the evening...)
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See, that's exactly my thinking too. I'm not an internet pro and rather clueless about the technical side of it. Heck I don't even know what this fabled IPC we're waiting for so urgently exactly is. So, yes, all my problems as of late could easily be due to a congested exchange. My apologies to AH if it's indeed Telkom causing it. But the problems started shortly after AH's migration to MTN. The weirdest thing is that speedtest.net mostly shows ok results but the overall experience is worse.
 
NNTP has been working flawlessly for the past few days too. Currently running at 389Kbps...whatever you changed....don't even change it again :)
 
Gian keeps SMSing me asking me to rate my chances of referring Afrihost to family or friends from 1-10.

Perhaps that should have gone out after the IPC lights up ;)
 
Sinbad said:
Gian keeps SMSing me asking me to rate my chances of referring Afrihost to family or friends from 1-10.

Perhaps that should have gone out after the IPC lights up ;)
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We probably will send out a lot of surveys after the IPC so we can get a sense of how much things have changed. Hope you replied (and gave us a 10) ;)
 
Well I gave you guys a 10 on yesterday's sms. And I have done the whole social media thing. I am now awaiting my iPad mini. Let me know if guys don't have my address. :twisted:
 
AfriMan said:
We probably will send out a lot of surveys after the IPC so we can get a sense of how much things have changed. Hope you replied (and gave us a 10) ;)
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I replied "I'll tell you on the 26th" ;)
Apparently your system doesn't spika da inglish :D

In all honesty, right now it's about a 6 or 7. If the IPC brings things back to the experience I had when you were with IS, then a 10 is a given.
 
I've been too busy with studies to test my account but I'm currently running that 14c Gconnect special - kinda keeping my mouth shout about complaining about Afrihost now.

Need to just log into my modem tonight to switch back to my Afrihost account.
 
Sinbad said:
Gian keeps SMSing me asking me to rate my chances of referring Afrihost to family or friends from 1-10.

Perhaps that should have gone out after the IPC lights up ;)
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I for one, would rather know what people don't like about my business.

So yeah, as irritating those sms's are, given the current afrihost situation, we better tell them straight in the face what we think is wrong instead of giving them high score so they leave us alone.

For me lately, it's the really sloppy customer service.
What's yours?
 
Sinbad said:
Gian keeps SMSing me asking me to rate my chances of referring Afrihost to family or friends from 1-10.

Perhaps that should have gone out after the IPC lights up ;)
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My sentiments EXACTLY! I am also ignoring it :-)
 
AfriMan said:
We probably will send out a lot of surveys after the IPC so we can get a sense of how much things have changed. Hope you replied (and gave us a 10) ;)
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YOU out of your mind! My mom always said "If you can't say something nice then don't!" I am not my mom but in this case I would rather keep quite! I am also waiting for the IPC.
 
TestMate said:
I for one, would rather know what people don't like about my business.

So yeah, as irritating those sms's are, given the current afrihost situation, we better tell them straight in the face what we think is wrong instead of giving them high score so they leave us alone.

For me lately, it's the really sloppy customer service.
What's yours?
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I fully agree, but I also KNOW afrihost know what I think of their business and service, since I've been in fairly constant communication with them over the past while.

I don't think I can in good conscience recommend them to anyone right now. But I fully expect that to change in a week's time. So for me the survey is meaningless... I don't think Gian would at all be surprised at my point of view, so why bother with the survey?
 
Also received the SMS, and my feelings mirror Sinbad's. There's no way a score from 1 to 10 could cover the nuances of my current attitude towards Afrihost... To do a satisfaction survey given current circumstances is rather ill conceived in my opinion.
 
Sinbad said:
......I don't think I can in good conscience recommend them to anyone right now. But I fully expect that to change in a week's time. So for me the survey is meaningless... I don't think Gian would at all be surprised at my point of view, so why bother with the survey?
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Quite right! and exactly what I'm saying about sloppy customer service...because this survey is meant to be exactly that. It's an automatic system...but it also needs to be well controlled by humans. Why kick the hornets nest now?

I'm sure they'll get it right by all necessary means...as they have done for the 7 years I'm their customer...
but it's just the long waiting that kills me.:cry:
 
Sinbad said:
I don't think I can in good conscience recommend them to anyone right now. But I fully expect that to change in a week's time.
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I seriously want to get away from Telkom. I will wait the week and read you guys again.

I am just wondering, ADSL from Afrihost, what is Telkoms influence on them. If Telkom sneeze, does AH catch a cold?
 
I recommended Afrihost to a couple of people before the MTN move. After the move I'm hesitant. Too many little issues I never had before the move. Think I replied a 6 to the survey. Technically I can figure things out on my own if I have issues.

Yesterday I started doing some tests at various times to check for possible exchange congestion. Sent tests etc etc to AH support. This morning I got a call from them asking about my "service interruption". :confused: Guy had no idea what I logged and didn't have ticket number. Calmly explained that there is no interruption and that I just need my Telkom line/exchange checked.

How can I rate higher than 6?
 
I appreciate the honest feedback that you guys have given to the SMS survey, and I think more information is always best. We do monitor these threads, social media, and mine those responses for areas where our service can be improved. We also have an active retention programme where we contact clients cancelling their products and ask them for feedback and if we can improve our offering to them.

But I personally think that knowing what we are doing right is as important as knowing what we are doing wrong. Delivering consistently on what we're good at, and putting energy and focus into improving will yield much better results, and I think there needs to be a constant review of our entire service to make sure that we keep doing the right things right, and put appropriate focus on bringing our weak areas in line. To use the De Bono cliche, it would be a mistake to put all our energy into the 20% we did poorly, and forget about the 80% we did excellently.

Having said that, the aim, the goal, the intention behind all of this is to improve, to be better, to take the pulse of our client base and make sure we're in good health. So whether you rated us high or low, your feedback and participation is greatly appreciated.

:)
 
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