Afrihost Uncapped ADSL Feedback

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garp said:
To be fair, the Afrihost experience in the coastal areas has been abysmal for much of the last six months and has only been acceptable this week.

Yes, expecting to be entitled to endless unshaped uncapped bandwidth is unreasonable, but I think many of the people commenting here are paying clients who are just in feeling "entitled" to at least the advertised service that they have been paying for.

There are two sides to the coin to any service industry like this. Yes, you have endless whining clients who can never be pleased, but you're also taking money from both those users and the vast majority who don't complain in exchange for that service, so it's not as if it's charity and somehow those providing the service are martyrs doing it for free.
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Oh, I empathise with those who can but only stare at the mountains and ocean when their intertubes acts up, but there are limits to what I'd consider a reasonable response.

People who have not received their money's worth have two very easy routes of recourse:
  1. Offer constructive, civil criticism.
  2. **** off to another provider.
I get riled up when people start levelling unfounded accusations of underhandedness and deceit, especially when directed towards a company that has, historically, championed the case of the consumer.
 
Their logic makes sense.

You write rules to give everyone equal Internet, but, you can't really be sure if the strictness is correctly applied. Then you get even more capacity with the same rules in tact.

So you switch the rules off and guage the clients real usage, then re-evaluate and rewrite if necessary.
 
Sorry I've been off and on here on MyBB, we're just busy with so much stuff at the moment.

I'm sorry to see that the debate still rages on about our intentions and accusations of false marketing. Guess, our intention is to treat Uncapped users to a week of being unshaped. It's not a drive to bring in new clients. If you notices, there was no sign-up now direction anywhere in the article or our newsroom. I hear people saying we need to do right by our uncapped clients, and this is our sole intention.

I'd still like to get some posts from guys on their experience and where they are. Please do send (or PM if you're shy) :)
 
Next item - Do you guys know about the different gaming promos we're running.

I assume there are a few Starcraft players here. When you preorder Heart of the Swarm from Kalahari.com you get a complimentary 10GB Prepaid ADSL voucher from Afrihost.

We're also giving away three copies of the game, check our competition here

Looking forward to reading your entries :)
 
AfriMan said:
I'd still like to get some posts from guys on their experience and where they are. Please do send (or PM if you're shy) :)
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Cape Town

Latency seems ok at the moment. Haven't had any wtf moments for a couple of days.

Speeds seem a lot better and stable for the last week. I haven't downloaded too much during the day, but after midnight scheduled torrents seem to fly along.

YouTube is still not what it used to be. Buffers often and even on lower quality at times. It buffers a big chunk, plays and while it plays the download seem to stop until playback catches up and need to buffer again.
 
Afriman, I know you guys have been so busy with everything lately that you guys have not worked other products.

But will we see bonded DSL & Static IP addresses anytime soon?
 
If Afrihost announced that they're permanently unshaping uncapped account just after hours I would jump in a second.
 
garp said:
To be fair, the Afrihost experience in the coastal areas has been abysmal for much of the last six months and has only been acceptable this week.
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+100

garp said:
Yes, expecting to be entitled to endless unshaped uncapped bandwidth is unreasonable
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Why is it unreasonable?
Please note, I'm not saying Afrihost is at fault (I'm more inclined to blame legislation/gov/Telkom), but the sad fact is that SA's internet facilities are far, far behind global average. We're not even on par with some of the "less-developed" African countries.
 
AfriMan said:
Sorry I've been off and on here on MyBB, we're just busy with so much stuff at the moment.

I'm sorry to see that the debate still rages on about our intentions and accusations of false marketing. Guess, our intention is to treat Uncapped users to a week of being unshaped. It's not a drive to bring in new clients. If you notices, there was no sign-up now direction anywhere in the article or our newsroom. I hear people saying we need to do right by our uncapped clients, and this is our sole intention.

I'd still like to get some posts from guys on their experience and where they are. Please do send (or PM if you're shy) :)
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My internet is working well for the first time in 3 weeks. It's enough that I'm deciding to wait & see how this plays out before changing ISP. :)
 
Hummercellc said:
Afriman, I know you guys have been so busy with everything lately that you guys have not worked other products.

But will we see bonded DSL & Static IP addresses anytime soon?
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I'm not sure we'll be releasing a bonded option very soon, though some of our clients use our ADSL with their own equipment. At present the hardware required is a siginificant investment, and we'd prefer to offer this only if we can make it affordable to our general clientele.

We are very eager to offer static IP's on business products. Our technical directors are currently looking at the hardware and pricing to see how we can make them affordable and offer great value for money. We hope to introduce this very soon.
 
4mb uncapped international test at 8pm - awesome

Test conducted on 07 March 2013 20:07
Download Speed: 2763 kbps (345.4 KB/sec transfer rate)
Upload Speed: 403 kbps (50.4 KB/sec transfer rate)
Latency: 172 ms
 
ClintonExsteen said:
4mb uncapped international test at 8pm - awesome

Test conducted on 07 March 2013 20:07
Download Speed: 2763 kbps (345.4 KB/sec transfer rate)
Upload Speed: 403 kbps (50.4 KB/sec transfer rate)
Latency: 172 ms
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You're getting about 160kb/s less than you ought to be getting on a 4mb line, how is that awesome?
 
Is it possible for Afrihost to handle the switching of my line from Mweb to them or would I need to ask Mweb to transfer it back to Telkom first?
 
garp said:
To be fair, the Afrihost experience in the coastal areas has been abysmal for much of the last six months and has only been acceptable this week.
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Warning: Cape Town persecution complex detected.

The 'Afrihost experience' has been utter **** the past 5 months no matter where in the country you're located.
 
EtTA said:
Is it possible for Afrihost to handle the switching of my line from Mweb to them or would I need to ask Mweb to transfer it back to Telkom first?
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You'll have to instruct MWEB to transfer it back to Telkom yourself first, then only when it's with Telkom can you ask Afrihost to get it.
 
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