Afrihost Uncapped ADSL Feedback

[new_in_za2]

The issue has been resolved. At the moment, we aren't sure what caused the issue but all has been resolved. We apologise for the inconvenience.

No it has not. I am still getting authentication failures when trying to log onto my Afrihost account. I have to use my Plugg capped account to write this message.

 

[wingnut771]

The issue has been resolved. At the moment, we aren't sure what caused the issue but all has been resolved. We apologise for the inconvenience.

How do you resolve an issue if you aren't sure what caused the issue?

 

[new_in_za2]

How do you resolve an issue if you aren't sure what caused the issue?

Evidently they don't

 

[wingnut771]

Evidently they don't

Lol - sorry, not a laughing matter.

 

[wingnut771]

They probably formulating a workaround for the workaround after the workaround.

 

[Bar_Rat]

Anyone else having terrible international speeds? Local speeds are fine.



My Razer Software cant even update.

 

[Bryn]

Anyone else having terrible international speeds?



My Razer Software cant even update.

Everything's fine my side, apart from really poor performance on the Google services. Post a trace route and your line stats.

 

[Bar_Rat]

Everything's fine my side, apart from really poor performance on the Google services. Post a trace route and your line stats.

ADSL Link Downstream Upstream
Connection Speed 6144 kbps 640 kbps
Line Attenuation 23.0 db 12.0 db
Noise Margin 23.0 db 12.0 db

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 77 ms 79 ms 82 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 101 ms 96 ms 91 ms ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14
]
4 101 ms 105 ms 107 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

5 95 ms 110 ms 96 ms 196.44.31.110
6 78 ms 78 ms 73 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
7 283 ms 271 ms 290 ms pe-ad-1--jp-nt-1-a.mtnns.net [196.44.31.114]
8 248 ms 259 ms 259 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
9 299 ms 295 ms 284 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
10 * * * Request timed out.
11 286 ms 283 ms 262 ms 132.185.254.93
12 296 ms 294 ms 271 ms 132.185.255.165
13 281 ms 283 ms 277 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.

Local speed is 100% though.

 

[Bryn]

Local speed is 100% though.

Your second hop shows that you're congested dude. My condolences.

 

[Bar_Rat]

Your second hop shows that you're congested dude. My condolences.

Yeah i know that much. What I'm worried wondering is how I get full line speed local but not international.

Also the problem with a congested exchange is Telkom will never admit its congested and they don't even know what that means. That's why i moved my line to AH so they can push it for me

 

[Bryn]

Yeah i know that much. What I'm worried wondering is how I get full line speed local but not international.

If I run a local and international trace route, I see only the first 5 hops are the same. Somehow you're getting nailed where international differs. Don't ask me how. Maybe the system gives you low priority based on your poor entry.

 

[cryptic1]

Downloaded 302gigs as at today, this may increase by another 5 gigs later (no shaping applied). Connection is rock solid

http://www.speedtest.net/result/2679219318.png

http://www.speedtest.net/result/2679224383.png

 

[Bar_Rat]

If I run a local and international trace route, I see only the first 5 hops are the same. Somehow you're getting nailed where international differs. Don't ask me how. Maybe the system gives you low priority based on your poor entry.

Do you know how Telkom fix congested exchanges?

 

[Bryn]

Downloaded 302gigs as at today, this may increase by another 5 gigs later (no shaping applied). Connection is rock solid

http://www.speedtest.net/result/2679219318.png

http://www.speedtest.net/result/2679224383.png

I've used 350.84GB so far. Average daily usage is 11.69GB. No shaping ever applied. If Afrihost would just sort out performance on Google services, I'd be in heaven.

 

[Bar_Rat]

It must be a business in the area that's the problem because as 6pm hit my speeds have improved a bit. Maybe one of those dodgy internet cafe things run from home.

 

[Bryn]

Do you know how Telkom fix congested exchanges?

Let's just say Telkom aren't renowned for leaping off their seat and sorting out exchange issues, or letting anyone know what they're up to.

It must be a business in the area that's the problem because as 6pm hit my speeds have improved a bit. Maybe one of those dodgy internet cafe things run from home.

I doubt anything short of a university or company headquarters could single handedly cause congestion. If you live in an area with many businesses, it could simply be that they aren't operating.

 

[Bar_Rat]

I doubt anything short of a university or company headquarters could single handedly cause congestion. If you live in an area with many businesses, it could simply be that they aren't operating.

I think its the High School around the corner that they must have fitted with ADSL and run to my exchange then

 

[Bar_Rat]

Afriman/Girl

When my line is moved to AH what can you guys do to get my exchange sorted out?

 

[Bryn]

I think its the High School around the corner that they must have fitted with ADSL and run to my exchange then

A high school shouldn't require that much bandwidth, as computers are a scarce resource. It'll just a handful of computer labs and some teachers connected, and it's likely that the kids in computer classes will be very preoccupied with offline work.

 

[Slartibartfast]

Afriman/Girl

When my line is moved to AH what can you guys do to get my exchange sorted out?

They can get telkom to phone you, thats about it (if your lucky). From my experience, Afrihost have no more pull than you or i when it comes to telkom. Apparently 'managing your line' does not mean what i thought it meant...