Afrihost Uncapped ADSL Feedback

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The worst part is the replies from AH staff - these are quotes from emails I got last time I corresponded with AH Support.

Complaining about Origin updating at 10kbps over a weekend: "...that's pretty much the speed you get on..."

The other gem is: "Please be advised that the leader's score board is not linked to the shaping policy in any way

and is just and used to show the highest bandwidth users in relation to their line

speeds, The shaping policy depends on the congestion on the network and not how much

bandwidth a user has moved."

That one is in direct contradiction of the AUP, which states "For our high bandwidth users users, non-Realtime Internet traffic (such as torrents) will be dynamically shaped during peak network usage ... with higher bandwidth users getting shaped more than lower bandwidth users, and the higher bandwidth users will not get full speeds during these times"

What gives?
 
It was fine for the first two days i was with AH. Been like this since IPC went down the other day.

Well all the traffic was re-routed via WACS fallback when cables where broken, but since EASSY has temp restoration routes in place since 30/03/2013 you guys are routing via the Durban IPC out on the east coast again.
 
The worst part is the replies from AH staff - these are quotes from emails I got last time I corresponded with AH Support.

Complaining about Origin updating at 10kbps over a weekend: "...that's pretty much the speed you get on..."

The other gem is: "Please be advised that the leader's score board is not linked to the shaping policy in any way

and is just and used to show the highest bandwidth users in relation to their line

speeds, The shaping policy depends on the congestion on the network and not how much

bandwidth a user has moved."

That one is in direct contradiction of the AUP, which states "For our high bandwidth users users, non-Realtime Internet traffic (such as torrents) will be dynamically shaped during peak network usage ... with higher bandwidth users getting shaped more than lower bandwidth users, and the higher bandwidth users will not get full speeds during these times"

What gives?

I am not sure where you are in the country, but just maybe you route also via the east coast, and maybe that route has some pressure as it is only restoration and not the normal routes,

Maybe things will get better when the cable breaks are repaired and traffic is routing via normal routes again.
 
I am not sure where you are in the country, but just maybe you route also via the east coast, and maybe that route has some pressure as it is only restoration and not the normal routes,

Maybe things will get better when the cable breaks are repaired and traffic is routing via normal routes again.

?? Did you maybe quote the wrong post? :) Not seeing how that's linked to what I posted.
Anyway, those emails are from before the cables broke.
 
?? Did you maybe quote the wrong post? :) Not seeing how that's linked to what I posted.
Anyway, those emails are from before the cables broke.
Yes I was actually quoting to your other post, about how some can move so much data and you guys getting shaped.
So Thought it might be due to the restoration routes running that you guys are more aggressively shaped now.
Maybe when the cables are back up you guys will get less aggressively shaped.
Just an assumption.
 
Well all the traffic was re-routed via WACS fallback when cables where broken, but since EASSY has temp restoration routes in place since 30/03/2013 you guys are routing via the Durban IPC out on the east coast again.

Why cant i get routed through cape town too :(
 
Yes I was actually quoting to your other post, about how some can move so much data and you guys getting shaped.
So Thought it might be due to the restoration routes running that you guys are more aggressively shaped now.
Maybe when the cables are back up you guys will get less aggressively shaped.
Just an assumption.

Perhaps, but as I said though, those emails are from before the cables broke.
Besides, I don't care where someone is in the country, if we're paying for the same thing it should be largely comparable. The best I've ever managed though was around 65GB a month.
 
Can everyone running a home uncapped account PM me their shaping profiles at random times, and the amount of data they have used for the current day / month and previous month and account speed. I want to do some snooping around this shaping algorithm.

I don't really mind the shaping as I do maybe 5 P2P downloads a week, and could not really care when it gets done, but I think something is up with the shaping.
 
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Hi Afriman

Is there a reason that I'm getting routed differently to the other users?

Remember that from each IPC routing, especially overseas, will be slightly different depending on which network nodes are closest to you - i.e. the shortest path to the destination. Cape Town users will route directly over WACS, for example, to the UK, while Durban users will go over EASSy and Joburg users are essentially sent over the fastest link. Best to compare with a Joburg user for a accurate comparison.
 
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The worst part is the replies from AH staff - these are quotes from emails I got last time I corresponded with AH Support.

Complaining about Origin updating at 10kbps over a weekend: "...that's pretty much the speed you get on..."

The other gem is: "Please be advised that the leader's score board is not linked to the shaping policy in any way

and is just and used to show the highest bandwidth users in relation to their line

speeds, The shaping policy depends on the congestion on the network and not how much

bandwidth a user has moved."

That one is in direct contradiction of the AUP, which states "For our high bandwidth users users, non-Realtime Internet traffic (such as torrents) will be dynamically shaped during peak network usage ... with higher bandwidth users getting shaped more than lower bandwidth users, and the higher bandwidth users will not get full speeds during these times"

What gives?

It may seem like they are not in line with each other, but the reply does essentially capture the policy intention. The people on the leaderboard are all subject to the same shaping rules as everyone else. How they download and what services they're using to do so is anyone's guess, and the whole idea there was to show that we're not trying to save bandwidth or prevent people from getting as much data as they can. We're totally OK with that. One exception is that it's not related to how much bandwidth used is perhaps misleading, but also not. We only shape when we have to protect the network, when demand is high - so we try at all time to shape as little as possible, and preferably not at all. When we do have to shape, your usage patterns do come into play to determine who is shaped and to what extent. However it does not mean that a heavy user will always be shaped. Most users will experience the lightest possible shaping based on the capacity and we release shaping policies as more bandwidth frees up. We really try to impact the least amount of clients, to the least extent, at all times.
 
Woot woot enjoying hd streaming Netflix. Awesome to have internet while off sick at home
 
Remember that from each IPC routing, especially overseas, will be slightly different depending on which network nodes are closest to you - i.e. the shortest path to the destination. Cape Town users will route directly over WACS, for example, to the UK, while Durban users will go over EASSy and Joburg users are essentially sent over the fastest link. Best to compare with a Joburg user for a accurate comparison.

I understand how routing works but 300ms interational latency is terrible and its really not what I want. Had under 200ms before we got put back on EASSy. Will this improve anytime soon?
 
I understand how routing works but 300ms interational latency is terrible and its really not what I want. Had under 200ms before we got put back on EASSy. Will this improve anytime soon?

+1 here
i also signed up because of the <200ms UK latency :)
will wait till the network notice is lifted :P
 
I understand how routing works but 300ms interational latency is terrible and its really not what I want. Had under 200ms before we got put back on EASSy. Will this improve anytime soon?

The routing on EASSy is using a temporary restoral path, so there could well be some latency introduced. Once the cable is fully repaired, everything should be back to normal. We're diverting as little traffic as possible over EASSy until we know all is well again, though we don't have an ETR.
 
The routing on EASSy is using a temporary restoral path, so there could well be some latency introduced. Once the cable is fully repaired, everything should be back to normal. We're diverting as little traffic as possible over EASSy until we know all is well again, though we don't have an ETR.

So we deliberately getting put on a substandard cable? That's not very reassuring considering new customers are affected and arnt sure they made the right choice.
 
So we deliberately getting put on a substandard cable? That's not very reassuring considering new customers are affected and arnt sure they made the right choice.

Because Edit: EASSY is still Down.......There is unfortunately not a wondrous sky hook cable for new users. We are all in the same boat untill Edit: EASSY is fixed up :(
 
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So we deliberately getting put on a substandard cable? That's not very reassuring considering new customers are affected and arnt sure they made the right choice.

/facepalm
 
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