Afrihost Uncapped ADSL Feedback

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Thanks to the twitter team for escalating my problem so quickly. Everything is working now. Much quicker than the ticket support that I opened.
 
Lostears said:
Fair enough, but then it stands to reason that users on the 10Mbp/s and 4Mbp/s should be pulling a lot more bandwidth than users on the 2Mbp/s and 1Mbp/s lines. If you are telling me, and it seems like you are, that demand becomes so high that even people pulling 9gigs in 30days is considered as being in the top tier of downloading? If so, then surely Afrihost needs to look at its overall capacity. Logic clearly dictates that something is wrong if the QoS policies are reaching all the way down to low end users....if Afrihost cant accept or won't admit to this. Then its actually a joke. And im sorry, but ill probs be moving elsewhere, simply because the network refuses to admit that its highly unlikely that someone pulling 9gig over a 20 day cycle on a 1Mbp/s can be affected when there are users pulling well over 200 gigs on the faster lines.

All I'm looking for here, is some deeper clarity and stop hiding behind the automated responses of "When the network demand is high, we start shaping the heaviest users. If the network demand does not decrease sufficiently, we need to increase the number of accounts that need to be shaped", because there is so much ambigiouity in that sentence and quite frankly its not a sufficient enough response.
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Hear! Hear! I have been suffering for 2 years now (I think!) Same rhetoric as at I.S. They were taught well while there.
 
Lord Nikon6 said:
last night, during the Xbox reveal live stream, I experienced quite a bit of stutter, allot on 720p stream, and a bit less on 540p. I have a 10Mb bundle. I am sure it should not be lagging @ 720p at all, and I don't even want to mention 540p....Could have been the stream. Did anyone else experience this?
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Having bad streaming lag on twitch. Cant even stream at 480p without lag. Had to reduce to 360p.

EDIT: Also 270ms latency on League of Legends. Move to my plugg/mweb accounts and the problems go away and i get 220-225ms on LoL.
 
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I went on a business account and never look back done 200 GB this month already!!!
 
Inn3rs3lf said:
After cancelling via the clientzone, before the 25th of this month, what else needs to be done? Just making sure that I cover all bases so I don't get charged :/
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Same question for me too.


Please note, we do require a 30-day notice period before any cancellation is processed. All line cancellations will be processed at the end of the month.

Afrihost will not be held liable for any cancellation, that is requested incorrectly.
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This worries me!
 
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Inn3rs3lf said:
^^^^^Exactly. Had mixed messages on here. Sometime stating that if done before the 25th, you wont be charged. Now that message. Mmmmm
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Exactly my worry now

Was also told that migrating my line back to telkom takes 5 days. Is that 5 days after the end of the month because that means ill have to pay another full month for my line with AH just for 5 days.
 
I also use twitch and it always has issues.
People on mweb also experience stutter and delay and so do i.

I think the problem is on twitch's side.
 
Bar_Rat said:
Exactly my worry now

Was also told that migrating my line back to telkom takes 5 days. Is that 5 days after the end of the month because that means ill have to pay another full month for my line with AH just for 5 days.
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Cancelling before the 25th is so you won't get billed, billing run for the next month starts on the 25th, so if you want your services cancelled by the end of e.g.. May, you need to cancel by the 25th and the service will be cancelled at the end of May because you already paid for May in April.
 
Afrigirl said:
Cancelling before the 25th is so you won't get billed, billing run for the next month starts on the 25th, so if you want your services cancelled by the end of e.g.. May, you need to cancel by the 25th and the service will be cancelled at the end of May because you already paid for May in April.
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Thanks very much for the feedback
 
Afrigirl said:
Cancelling before the 25th is so you won't get billed, billing run for the next month starts on the 25th, so if you want your services cancelled by the end of e.g.. May, you need to cancel by the 25th and the service will be cancelled at the end of May because you already paid for May in April.
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Wow, that's impressive. Other ISPs should take note...
 
I have been using Afrihost Business Uncapped accounts for 4 days now, and all I can say is WOW!

Knocks Mweb out the ball park.......
 
I have been using Afrihost Business Uncapped accounts for 4 days now, and all I can say is WOW!

Knocks Mweb out the ball park.......
 
Afrigirl said:
We look at your usage over the past 30 days. Not necessarily in that particular month.
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Doesn't make sense. My average has been about 500MB per day this month (exam time). I checked yesterday and today and there seems to be no shaping applied!
 
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