Afrihost Uncapped ADSL Feedback

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Hi Afriman

I was wondering if there was anything wrong with the network at the moment, as I am having trouble streaming youtube vids in 720p and I can normally stream 1080p no problem.

Zertop
 
Hi Afriman

I was wondering if there was anything wrong with the network at the moment, as I am having trouble streaming youtube vids in 720p and I can normally stream 1080p no problem.

Zertop
 
Firstly, It wont let me delete the double post :/

Secondly, I think the problem is bigger than slow youtube vids:

2744928410.png


This is a 10meg line...

EDIT: Had a look at the tracert, and it seems to be a local problem again (Somerset west, happened a few weeks ago as well)

Tracing route to google.co.za [74.125.233.55]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 506 ms 483 ms 231 ms 105-236-8-193-esr-lo.mtnbusiness.co.za [105.236.8.193]
3 212 ms 168 ms 231 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 297 ms 292 ms 294 ms 41.181.198.188
5 314 ms 331 ms 333 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 400 ms 412 ms 399 ms 196.44.31.106
7 460 ms 495 ms * ct-cr-2.za--rb-cr-2.za-a.mtnns.net [196.44.31.30]
8 342 ms 373 ms 400 ms 41.181.139.99
9 256 ms 280 ms 279 ms 72.14.194.74
10 383 ms 400 ms 426 ms 64.233.174.21
11 601 ms 611 ms 632 ms www.google.co.za [74.125.233.55]
 
Telkom Wynburg exchange broken

Hi anyone else in the Cape Town Wynburg area having massive Internet Issues? I think my Exchange is seriously messed up and when speaking to Telkom Technical support those people don't even know what (latency or Ping is). I had to explain Ping to the engineer that came out........... :confused: That didn't exactly instill confidence in me. I know there 3de world and I know there competence isn't there strength but really is there a way to get through to them that doesn't include smoke and hand signals?

Here is my Trace route from this morning......

C:\Users\*********>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 3255 ms * * 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 85 ms 102 ms 391 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 33 ms 297 ms 174 ms 41.181.198.188
5 3227 ms 3250 ms 761 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 254 ms 106 ms 174 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 110 ms 93 ms 54 ms 196.44.0.74
8 171 ms 117 ms 321 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]

9 491 ms 78 ms 222 ms tengig0-0-0-1.cpt-p-2.mweb.co.za [197.84.4.166]
 
Zertop said:
Hi Afriman

I was wondering if there was anything wrong with the network at the moment, as I am having trouble streaming youtube vids in 720p and I can normally stream 1080p no problem.

Zertop
Click to expand...

Just took a quick look at all our graphs, everything looks pretty normal. At this precise moment there's no shaping being applied anywhere in the country, so we're not touching anything unless demand increases.
 
Zertop said:
Firstly, It wont let me delete the double post :/

Secondly, I think the problem is bigger than slow youtube vids:

2744928410.png


This is a 10meg line...

EDIT: Had a look at the tracert, and it seems to be a local problem again (Somerset west, happened a few weeks ago as well)

Tracing route to google.co.za [74.125.233.55]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 506 ms 483 ms 231 ms 105-236-8-193-esr-lo.mtnbusiness.co.za [105.236.8.193]
3 212 ms 168 ms 231 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 297 ms 292 ms 294 ms 41.181.198.188
5 314 ms 331 ms 333 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 400 ms 412 ms 399 ms 196.44.31.106
7 460 ms 495 ms * ct-cr-2.za--rb-cr-2.za-a.mtnns.net [196.44.31.30]
8 342 ms 373 ms 400 ms 41.181.139.99
9 256 ms 280 ms 279 ms 72.14.194.74
10 383 ms 400 ms 426 ms 64.233.174.21
11 601 ms 611 ms 632 ms www.google.co.za [74.125.233.55]
Click to expand...

Looks like lots of exchanges are battling as Telkom replaces 4Mbps cards with 10Mbps. Might be the case in your area. Let's hope it's not going to carry on like this for much longer :(
 
NarcoticJ said:
Hi anyone else in the Cape Town Wynburg area having massive Internet Issues? I think my Exchange is seriously messed up and when speaking to Telkom Technical support those people don't even know what (latency or Ping is). I had to explain Ping to the engineer that came out........... :confused: That didn't exactly instill confidence in me. I know there 3de world and I know there competence isn't there strength but really is there a way to get through to them that doesn't include smoke and hand signals?

Here is my Trace route from this morning......

C:\Users\*********>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 3255 ms * * 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 85 ms 102 ms 391 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 33 ms 297 ms 174 ms 41.181.198.188
5 3227 ms 3250 ms 761 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 254 ms 106 ms 174 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 110 ms 93 ms 54 ms 196.44.0.74
8 171 ms 117 ms 321 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]

9 491 ms 78 ms 222 ms tengig0-0-0-1.cpt-p-2.mweb.co.za [197.84.4.166]
Click to expand...

Definitely exchange issues there. The problem with Telkom techs is that they come and go. If you get someone who's been there for years, they may not understand it from a computer perspective, but the good ones generally understand it better from an electrical / voltage perspective, which is also very helpful. Either way, it's the luck of the draw who you get. Some hope though, Telkom have a specialist team who get involved in long term issues, with their own technicians, and those guys are very experienced and have a lot more info and resources. It may take time, but Telkom generally come through in the end.
 
:D

Back to normal, and my ping went from an average of 30ms to an average of 17ms, Hopefully they just completed an exchange upgrade!

2745006592.png


And to add, Afrihost, Best.ISP.ever.
 
kripstoe said:
Speedtest report good speeds, but youtube buffers on 240p :(
Click to expand...

Youtube bufferering is killing me this morning, 10meg line and buffers on 240p as well.

This makes me sad :(

Tracing route to youtube-ui.l.google.com [74.125.233.35]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms login.router [10.0.0.2]
2 79 ms 62 ms 56 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 32 ms 29 ms 33 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 30 ms 27 ms 29 ms 41.181.198.188
5 39 ms 46 ms 47 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 40 ms 41 ms 46 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 64 ms 70 ms 85 ms pb-ad-1.za--pb-sla-1-a.mtnns.net [196.44.31.128]
8 43 ms 46 ms 52 ms 41.181.139.109
9 75 ms 69 ms 69 ms 72.14.194.74
10 525 ms 328 ms 328 ms 64.233.174.21
11 97 ms 91 ms 84 ms www.youtube.com [74.125.233.35]

Trace complete.
 
Looks like the Southern region is starting to reach capacity. There's no shaping being implemented as yet, but speeds should stabilise once it kicks in and starts levelling out for best performance.

However, best to also check your traceroutes if there are any other issues. You can PM me or post them here if you'd like me to take a look
 
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