Afrihost Uncapped ADSL Feedback

[Grubscrew]

Billing is a little different between Telkom and Afrihost. Telkom bill in arrears where Afrihost bill in advance. We do ensure that you are not paying twice for the same service though. We sort all of that out when you sign the line up with us. There's no need to do more than that

Streaming is never shaped on any of our uncapped products, regardless of usage. Judging by average usage, 300GB should be pretty easy on a 10Mbps line.

Cool. I currently have an uncapped 1mb account with Afrihost and my line with Telkom. I don't see anywhere in the clientzone where I can move my line to you and get the 10mb Uncapped Bundle

 

[AfriMan]

Updated avatar?

You don't see this?

 

[AfriMan]

Bump

Sorry, must have missed this one. Please drop me a PM with your deets and we'll get our guys on this

 

[Zertop]

You don't see this?

View attachment 54739

Nope

It should appear under your username aswell - I suggest you reup it haha

 

[Syco]

26.19 gigs downloaded on 2mb uncapped. Last month I downloaded almost 150 gigs.
This month? Permanent heavy shaping

Wish that ISP's would just call a 'spade a spade' and change the word 'shaping' to what it really is - Throttling.
If you think you are being shaped (throttled) do this test - http://broadband.mpi-sws.org/transparency/bttest.php

 

[AfriMan]

Wish that ISP's would just call a 'spade a spade' and change the word 'shaping' to what it really is - Throttling.
If you think you are being shaped (throttled) do this test - http://broadband.mpi-sws.org/transparency/bttest.php

Throttling means all services are rate limited, regardless of protocol. That's not what we do. We use QoS to make sure that real time services never get touched, and we shape torrents and file sharing. It's dynamic, as in it's not time based or user-based, but capacity based. As capacity is freed up, we give more back to downloads and P2P. If your total throughput is limited to a set lower rate, with no burst through capability, that is throttling and it's not what we do.

 

[AfriMan]

Nope

It should appear under your username aswell - I suggest you reup it haha

I've checked on other browsers and it's loading fine. So much for making a splash with my new image

 

[Kwerty]

Nope

It should appear under your username aswell - I suggest you reup it haha

I see it. Try control + F5.

 

[Bufamotis]

@AfriMan Haven't been on the thread in a while so I might be imagining things, but did you get a new avatar? Looks cool

Edit: I seem to have not read all the way to the last posts, got stuck 2 pages from the end, 100 posts per page, haha, so anyway, confirmed, new avatar...

 

[AfriMan]

Hi Afriman,

My issue is still not sorted, and all I am getting from Afrihost is requests for pings and tracerts which is completely useless as this must be a shaping issue. I highly doubt that you are going to shape ICMP packets.

To speed this up please check if the following ports/IP ranges are shaped at any time?

IP range: 208.95.184.0/22
Ports: TCP/7000-7500

These are the ports used by Neverwinter during run time.

To my knowledge we don't block any ports on our DSL. I'll check with the priority support guys on what's happening with your query. Must admit I haven't followed this up, apologies for that. Let me get some answers and give you some feedback

 

[AfriMan]

@AfriMan Haven't been on the thread in a while so I might be imagining things, but did you get a new avatar? Looks cool

Edit: I seem to have not read all the way to the last posts, got stuck 2 pages from the end, 100 posts per page, haha, so anyway, confirmed, new avatar...

As you can see, I've been going to the gym. If only they served chicken wings and beer, I would go there everyday

 

[NarcoticJ]

@NarcoticJ don't do it dude.

I will be moving my line back to Telkom

http://www.do.co.za/broadband/offer...lans/uncappedbundle/do-uncapped-premium-plus/

Only 100 rand more expensive and should work better

I'm already with Afrihost since this morning

Dunno I don't think it matters I'm connected to the Wynberg Exchange.Fault has been on my line for the past 6months. Clearly heavily congested DSLAM engineer came out today wanting to switch me to different DSLAM WWG+12 I think there newest one......Zero ports available. I'm connected to WWG+9 I think clearly if there newest DSLAM is full mine has to be aswell.

How is it that Telkom can get away with having no Reserve Ports available in there exchange? Clearly if this is the issue a fault should stay open right? But every 5-6days the fault is simply closed "so it doesn't effect the engineers KPI's i guess."

But without faults how can Telkom possibly know where there is need for upgrades????

 

[Syco]

Throttling means all services are rate limited, regardless of protocol. That's not what we do. We use QoS to make sure that real time services never get touched, and we shape torrents and file sharing. It's dynamic, as in it's not time based or user-based, but capacity based. As capacity is freed up, we give more back to downloads and P2P. If your total throughput is limited to a set lower rate, with no burst through capability, that is throttling and it's not what we do.

OK, but how come then that when I tried uncapped I was constantly being 'shaped' even though my usage was under 100Gbs and even my one capped account, despite your 'guarantee' that streaming is never shaped (throttled), occasionally, when traffic is obviously heavy, You Tube buffers like crazy at 360p and forget about watching anything on Netflix! It is obvious that this happens because, at certain times of the day/night, demand exceeds capacity and we don't get what we are paying for. Please don't blame Telkom as I have on several occasions, when AH streaming is bad, tried other ISP's and not had the same problem. I used to be able to consistently stream full HD and even 3D movies on my 4Mbps account but those days no longer seem to exist. I want to stress that overall AH used to give awesome service and I long for and live in hope that all the little problems will get sorted soon and you will get back to what you were.

 

[Rodent-Boy]

I agree. Streaming has been horribly frustrating since the MTN move. YouTube buffers like crazy and even live sports streaming on SuperSport is hit and miss on my (4096) line. Speedtests show good results, but real time usage is a joke.

 

[skoenman]

Hello Afriman Im seeing high pings again even on local ??do you know of anything??? reset my router yesterday.

 

[blunt]

I agree. Streaming has been horribly frustrating since the MTN move. YouTube buffers like crazy and even live sports streaming on SuperSport is hit and miss on my (4096) line. Speedtests show good results, but real time usage is a joke.

You tried http://www.dslreports.com/forum/r28064070-YouTube-cache-server-bypass-trick ?

Seems it's not an issue limited to Afrihost, or even SA. I don't watch a lot of YouTube but since I did this last night I didn't have any of the videos sticking on 30% which is what it was doing before I did the block.

Netflix is great 99% of the time for me, and 99% of the time I'm running it on 2 TV's (one at the 0.7G/hr setting and one at the 0.3G/hr setting)

I am very impressed with Afrihost since my move 2 months ago - far better than the giant balls up that was MTN the months preceding this - and the 50% line speed IS accounts before MTN. I very seldom need to run speedtests or traceroutes because everything just works to my satisfaction.

 

[Pellito]

You tried http://www.dslreports.com/forum/r28064070-YouTube-cache-server-bypass-trick ?

Seems it's not an issue limited to Afrihost, or even SA. I don't watch a lot of YouTube but since I did this last night I didn't have any of the videos sticking on 30% which is what it was doing before I did the block.

Netflix is great 99% of the time for me, and 99% of the time I'm running it on 2 TV's (one at the 0.7G/hr setting and one at the 0.3G/hr setting)

I am very impressed with Afrihost since my move 2 months ago - far better than the giant balls up that was MTN the months preceding this - and the 50% line speed IS accounts before MTN. I very seldom need to run speedtests or traceroutes because everything just works to my satisfaction.

That's actually pretty cool, my youtube's now pulling from something 8ms away instead of 200ms+

 

[jannier]

I agree. Streaming has been horribly frustrating since the MTN move. YouTube buffers like crazy and even live sports streaming on SuperSport is hit and miss on my (4096) line. Speedtests show good results, but real time usage is a joke.

Streaming has been perfect, youtube, hulu, netflix and all the rest.
Only time there are issues was when there's some national or international problems, but 99% of the time is is streaming perfect up to even 1080p.

 

[Scooby_Doo]

To my knowledge we don't block any ports on our DSL. I'll check with the priority support guys on what's happening with your query. Must admit I haven't followed this up, apologies for that. Let me get some answers and give you some feedback

Thanks AfriMan,

Going to try an Afrihost uncapped business account, that should let us know if its shaping or not.

 

[AfriMan]

Thanks AfriMan,

Going to try an Afrihost uncapped business account, that should let us know if its shaping or not.

We'll keep checking on our side. To my knowledge no ports are blocked on any of our DSL products, but it might be that the data/packet signature is not showing up as real time. We'll get more info on this ASAP.