Afrihost Uncapped ADSL Feedback

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AfriMan said:
Some exchanges are having 4Mbps cards replaced with 10Mbps, but remember there is your local distribution point and the exchange, and both have to be 10Mbps enabled. If either one is a lesser value, you'll still be on 4Mbps for now
Click to expand...

So if I can sync at 10Mbps but only have a 4Mbps account with Afrihost I will get 10Mbps speeds?

Is this with both capped and uncapped accounts?


Sent from my iPhone 5 using Tapatalk 2
 
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Davedes said:
So if I can sync at 10Mbps but only have a 4Mbps account with Afrihost I will get 10Mbps speeds?

Is this with both capped and uncapped accounts?


Sent from my iPhone 5 using Tapatalk 2
Click to expand...

Capped accounts don't have a speed limit. An uncapped account is limited to the speed that you purchase.
 
Davedes said:
So if I can sync at 10Mbps but only have a 4Mbps account with Afrihost I will get 10Mbps speeds?

Is this with both capped and uncapped accounts?


Sent from my iPhone 5 using Tapatalk 2
Click to expand...

If you're syncing at 10 but have a 4Mbps uncapped account you will be limited to 4Mbps. BUT if you use a capped account you will get full line speed (capped accounts aren't limited to the particular speed)
 
Gatecrasher said:
Capped accounts don't have a speed limit. An uncapped account is limited to the speed that you purchase.
Click to expand...

Kwerty said:
If you're syncing at 10 but have a 4Mbps uncapped account you will be limited to 4Mbps. BUT if you use a capped account you will get full line speed (capped accounts aren't limited to the particular speed)
Click to expand...

Yes, quote right. Well answered both of you (at this rate, I can retire or at least get in an hour or two of Assassins Creed 3)
 
Quick question about the dynamic throttling. I seem to be throttled most of the time... While I understand that the throttle (aka shaping) is dynamic based on network load, how often is your network under load to the extent where it needs to throttle?

Can you give us a view of % wise, how much of the day / week / month is it necessary to throttle?
 


Ugh!


On WebAfrica prepaid:



Not much better.

This on a 8Mb/s line.

Then back on Afrihost:

 
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Sazelza said:
Quick question about the dynamic throttling. I seem to be throttled most of the time... While I understand that the throttle (aka shaping) is dynamic based on network load, how often is your network under load to the extent where it needs to throttle?

Can you give us a view of % wise, how much of the day / week / month is it necessary to throttle?
Click to expand...

It depends on which IPC you are routed through. If you're in Cape Town, we shape pretty much from about 8-9am until around 11 to midnight, in varying degrees according to the demand. You can always check your ClientZone to see how you are being shaped. Generally, between midnight and 8-9am, there is no shaping applied (depending on usage at that point in time). We look at this on a 24 hour cycle, in terms of usage, so for about a third of the day (roughly 30%) we're not shaping, and we're seeing minimal traffic on the IPC.

Remember that we only shape non-real time services. Unlike throttling that rate limits your throughput on all services, we give priority to browsing, gaming, streaming, etc. You always get full line speed available on your realtime services (provided you are not running torrents, etc in the background.
 
Gatecrasher said:


Ugh!


On WebAfrica prepaid:



Not much better.

This on a 8Mb/s line.

Then back on Afrihost:

Click to expand...

Results can vary greatly depending on the route, network and congestion the test server is situated on.
Absolutely nothing any ISP can do about that.

I find that the OOKLA server in Amsterdam give truer reflection of international situation.
 
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jannier said:
Results can vary greatly depending on the route, network and congestion the test server is situated on.
Absolutely nothing any ISP can do about that.

I find that the OOKLA server in Amsterdam give truer reflection of international situation.
Click to expand...

 
jannier said:
Have you tried to recreate your port?
Use the tweak/fix options in the clientzone 2.0
Click to expand...

That has been done several times. And I get the same results on a different computer, a different router, and with a different ISP. Individual connections get throttled as soon they go above 20kB/s. Consistently every time. I can get full line speed if I have enough 20kB/s connections! But that is not much use for live streaming, youtube, regular downloads, etc.

The deplorable state of my ADSL line is an outstanding ticket. I'm starting to regret bundling my line with Afrihost. At least when I was paying Telkom directly I could phone them, get a reference number, some feedback and a generally quick resolution to any line issues I had. Now all I'm getting are pretty words, promises and advertising slogans. Meanwhile, the disaster that is my ADSL line continues with no end in sight. I'm still waiting for some tangible feedback that something is being done to fix it.
 
Gatecrasher said:
That has been done several times. And I get the same results on a different computer, a different router, and with a different ISP. Individual connections get throttled as soon they go above 20kB/s. Consistently every time. I can get full line speed if I have enough 20kB/s connections! But that is not much use for live streaming, youtube, regular downloads, etc.

The deplorable state of my ADSL line is an outstanding ticket. I'm starting to regret bundling my line with Afrihost. At least when I was paying Telkom directly I could phone them, get a reference number, some feedback and a generally quick resolution to any line issues I had. Now all I'm getting are pretty words, promises and advertising slogans. Meanwhile, the disaster that is my ADSL line continues with no end in sight. I'm still waiting for some tangible feedback that something is being done to fix it.
Click to expand...

Nothing prevents you from phoning telkom and reporting a issue and getting a Reference number and Technician out.
I have done it before and my line rental is with Afrihost.
 
jannier said:
Nothing prevents you from phoning telkom and reporting a issue and getting a Reference number and Technician out.
I have done it before and my line rental is with Afrihost.
Click to expand...

Good to know. Although Telkom can get sticky and refer you back to your ISP. They used to try that with me, but relented when I pointed out that I paid them directly for the line.

Afrihost: "We deal with Telkom on your behalf for all DSL Line related issues."
Afrihost: "We will also manage everything regarding your DSL line faults."
 
Gatecrasher said:
Good to know. Although Telkom can get sticky and refer you back to your ISP. They used to try that with me, but relented when I pointed out that I paid them directly for the line.

Afrihost: "We deal with Telkom on your behalf for all DSL Line related issues."
Afrihost: "We will also manage everything regarding your DSL line faults."
Click to expand...

I think I can be far more "convincing" then an Afrihost representative to get my Telkom line issues resolved when ever they creep up.
The Afrihost reps, need to stay "polite" I don't have to, So I sort out my own stuff with them.
Afrihost only comes into play when I want to up or down grade something on the line.
 
AfriMan said:
It depends on which IPC you are routed through. If you're in Cape Town, we shape pretty much from about 8-9am until around 11 to midnight, in varying degrees according to the demand. You can always check your ClientZone to see how you are being shaped. Generally, between midnight and 8-9am, there is no shaping applied (depending on usage at that point in time). We look at this on a 24 hour cycle, in terms of usage, so for about a third of the day (roughly 30%) we're not shaping, and we're seeing minimal traffic on the IPC.

Remember that we only shape non-real time services. Unlike throttling that rate limits your throughput on all services, we give priority to browsing, gaming, streaming, etc. You always get full line speed available on your realtime services (provided you are not running torrents, etc in the background.
Click to expand...

Yup, I can definitely attest to the fact that I'm not shaped on youtube and gaming, but... If I try to download anything (currently downloading PlayOn setup 33mb at 30kb/sec) it's really terrible. If you are shaping 70% of the time, don't you think it's time to upgrade capacity? My understanding is that the shaping was only to kick in when the network was under particularly heavy load, not all the time.

I understand that you're massively underutilised 30% of the time, but 70% of the time you're over utilised. Or am I misunderstanding something?
 
Just a warning to anyone coming to this thread to determine if Afrihost's 4mbps uncapped deal is any good - this is Afrihost's idea of "uncapped" - use ~80GB and get effectively [-]capped[/-]throttled to virtually zip throughput:

Afrihole_Capture.JPG


Yes, that's right folks, not even close to 100Gb and you'll be sailing along at 18.8% of your theoretical line speed (if you're lucky) and forget about any P2P stuff.
 
garp said:
Just a warning to anyone coming to this thread to determine if Afrihost's 4mbps uncapped deal is any good - this is Afrihost's idea of "uncapped" - use ~80GB and get effectively [-]capped[/-]throttled to virtually zip throughput:

Yes, that's right folks, not even close to 100Gb and you'll be sailing along at 18.8% of your theoretical line speed (if you're lucky) and forget about any P2P stuff.
Click to expand...

Peak period shaping sucks, but at least you get informed and are not left guessing.
 
This is pathetic. I'm sorry, but this is the final straw for me. I put up months of problems, but I now sit at my computer having to buy gigs from your COMPETITOR just so I can download an attachment off an HTTP source and not wait 5 hours for completion.

linespeed.png
 
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