Afrihost Uncapped ADSL Feedback

Status
Not open for further replies.


Another day goes by, and my ADSL remains broken. However, I did get a ticket acknowledgement in my email marked Low priority. :wtf:
 
Grim|Reaper said:
I'm prepared to stay on a month longer, but I'm unhappy when I see that I'm been shaped so heavily based on doing just 30+ gigs a month? P2P shaping is irrelevant in this case.

I can understand the demand during the hours noted, I can live with 75% downloads shaped, or even 60% shaped. But when I see 25% of my line speed - that is very frustrating. This is going on for over a week. The only thing I can really do with my account is watch Youtube (since its prioritized).

This comes down to my cost vs benefit for my internet usage. Right now, there is not benefit :-/
Click to expand...

Please private message me your username and we can see what shaping protocol is being applied to your account.
 
Gatecrasher said:


Another day goes by, and my ADSL remains broken. However, I did get a ticket acknowledgement in my email marked Low priority. :wtf:
Click to expand...

Sorry for the troubles. Feel free to private message me and I can follow up on the issue. Might have to wait for Telkom to assign a technician. But I'll check for you.
 
Afrigirl said:
Sorry for the troubles. Feel free to private message me and I can follow up on the issue. Might have to wait for Telkom to assign a technician. But I'll check for you.
Click to expand...

I spoke to a Telkom technician. He recreated my port with the same result. Doesn't sound like he is going to do anything more about it. He says it is a national problem! I am very skeptical. I don't think, across the board, other people are having the same problem I am having, where each connection is limited to 20kB/s.

EDIT: A technician came to the house and checked the line. Perfect connection to the exchange. Also said there was a national problem. I'm still skeptical.
 
Last edited:
Gatecrasher said:
I spoke to a Telkom technician. He recreated my port with the same result. Doesn't sound like he is going to do anything more about it. He says it is a national problem! I am very skeptical. I don't think, across the board, other people are having the same problem I am having, where each connection is limited to 20kB/s.

EDIT: A technician came to the house and checked the line. Perfect connection to the exchange. Also said there was a national problem. I'm still skeptical.
Click to expand...

There have been a lot of outages across the country lately, Telkom does seem to be doing something, not sure what it is though.
 
I am looking for a 1 meg uncapped account in Cape Town.
Was looking at Afrihost, but now worried about Cape Town being overloaded. Do about 100gb per month mainly http, but mainly from home during the day.
Doesn't sound like home uncapped from Afrihost is a solution for me at the moment, am I right?
 
Last edited:
rdm said:
I am looking for a 1 meg uncapped account in Cape Town.
Was looking at Afrihost, but now worried about Cape Town being overloaded. Do about 100gb per month mainly http, but mainly from home during the day.
Doesn't sound like home uncapped from Afrihost is a solution for me at the moment, am I right?
Click to expand...

If you're doing HTTP downloads - I'd say no - there is a lot of shaping here in CT.
 
rdm said:
I am looking for a 1 meg uncapped account in Cape Town.
Was looking at Afrihost, but now worried about Cape Town being overloaded. Do about 100gb per month mainly http, but mainly from home during the day.
Doesn't sound like home uncapped from Afrihost is a solution for me at the moment, am I right?
Click to expand...

You can always take a look at our Business Uncapped. It's unshaped 24/7 and you'll never ever get shaped.
 
pgs said:
Have you posted a traceroute here? Modem stats as well.............
Click to expand...

See this thread: http://mybroadband.co.za/vb/showthread.php/540701-Please-help-with-line-testing

I'm getting a large amount of packet loss on my 2nd tracert hop.

Just now:

Ping statistics for 105.236.8.129:
Packets: Sent = 100, Received = 69, Lost = 31 (31% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 1131ms, Average = 271ms

tracert to google.com:

Code: 
>tracert google.com

Tracing route to google.com [74.125.233.40]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  dsldevice.lan [192.168.10.1]
  2     9 ms     9 ms     9 ms  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
  3    27 ms    27 ms    26 ms  ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
  4    85 ms    42 ms    43 ms  41.181.198.188
  5    28 ms    28 ms    27 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    28 ms    28 ms    28 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7    96 ms    74 ms    50 ms  pb-ad-1.za--pb-sla-1-a.mtnns.net [196.44.31.128]
  8    50 ms    50 ms    50 ms  41.181.139.109
  9    45 ms    45 ms    54 ms  72.14.194.74
 10    52 ms    51 ms    52 ms  64.233.174.21
 11    44 ms    43 ms    44 ms  jnb01s01-in-f8.1e100.net [74.125.233.40]

Trace complete.

Code: 
	            Downstream	Upstream
Current Rate(Kbps)	10015	1023
Max Rate(Kbps)	        19792	1036
Noise Margin(dB)	9.4	6.2
Attenuation(dB)	        32.5	15.5
Output Power(dBm)	10.5	12.5

Have tweaked the line down to 5Mb/s with no appreciable difference in performance.
 
Last edited:
Hi Afrihost,

I have a 4mb line syncing at 10mb. The problem is that I can't seam to stream HD on Netflix, Hulu Plus and now Amazon Prime.

This is the stats on my line.

SNR Margin (dB) 9.6 28.4
Line Attenuation (dB) 6.3 18.7

Is this normal? Ps. Based in CPT.
 
SL1v3R said:
Hi Afrihost,

I have a 4mb line syncing at 10mb. The problem is that I can't seam to stream HD on Netflix, Hulu Plus and now Amazon Prime.

This is the stats on my line.

SNR Margin (dB)9.628.4
Line Attenuation (dB)6.318.7

Is this normal? Ps. Based in CPT.
Click to expand...
Are you using a streamer or a PC. I've read that the device used influences the quality a lot. PCs seem to lag a bit
 
Gatecrasher said:
I spoke to a Telkom technician. He recreated my port with the same result. Doesn't sound like he is going to do anything more about it. He says it is a national problem! I am very skeptical. I don't think, across the board, other people are having the same problem I am having, where each connection is limited to 20kB/s.

EDIT: A technician came to the house and checked the line. Perfect connection to the exchange. Also said there was a national problem. I'm still skeptical.
Click to expand...

@Gatecrasher What modulation mode is your modem syncing on G.dmt or ADSL2+?

Also what is your SNR margin & line attenuation?


Sent from my iPhone 5 using Tapatalk 2
 
Kwerty said:
Are you using a streamer or a PC. I've read that the device used influences the quality a lot. PCs seem to lag a bit
Click to expand...

Your SNR and line attenuation are good. You are fairly close to the exchange.

What DNS settings are you using to connect to Netflix? Also what device? PM me of you don't want to show it here. I will give you a couple of DNS server settings to try out.


Sent from my iPhone 5 using Tapatalk 2
 
True story

Our offices in PE have a congested Internet connection so much so that B2B almost becomes impossible, i.e. downloading software today for work purposes was coming in at 6.5kb/s, connecting to work/vendor sites is frustratingly slow and we get less actual work done because we are basically waiting, and waiting. I have a spot on the ceiling I stare at, amongst other things.

They won't be upgrading it because they checked the 24 hour usage and it is under-utilized, mainly between the hours of 18:00 and 07:30.

Recommendation from head office management is that we should come in during those hours if we want to work properly and get the websites loading, conduct low latency transactions etc.

Moral of the story - ?

EDIT: Line is diginet and not Afrihost :)
 
Davedes said:
Your SNR and line attenuation are good. You are fairly close to the exchange.

What DNS settings are you using to connect to Netflix? Also what device? PM me of you don't want to show it here. I will give you a couple of DNS server settings to try out.

Sent from my iPhone 5 using Tapatalk 2
Click to expand...

I'm using a Roku 3 via Unotelly, primary is Cape Town 196.41.139.189 and secondary is London 176.58.107.53 Any ideas?
 
SL1v3R said:
I'm using a Roku 3 via Unotelly, primary is Cape Town 196.41.139.189 and secondary is London 176.58.107.53 Any ideas?
Click to expand...

Try 142.054.177.158 primary only, don't set secondary. Not sure how well playback is on roku 3 but that DNS works perfectly on my Apple TV.

You are going to battle with getting full HD on a 4Mbps line, 10Mbps is recommended.

Sent from my iPhone 5 using Tapatalk 2
 
Last edited:
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X