Afrihost Uncapped ADSL Feedback

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Latency is normal for me this morning on my capped account...yesterday during the day it was ridiculous, almost unusable, peaking at 400ms to local sites. Lets wait until the uncapped guys wake up to see what impact it has, I'm expecting it to climb as the day goes on.

MyDogHasNoNose said:
Gotcha, and agree. Definitely an exceptional situation. Hope its resolved soon.
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It is definitely NOT an exceptional situation! They have run out of capacity on their IPC links, the same reason some of the other uncapped providers suck, not enough IPC capacity, it is a common theme and seems like most of the uncapped providers fall foul to this at some point. Hopefully they can bring more online ASAP, or should I say hopefully Telkom can catch a wake up and provide more ASAP!
 
AfriMan... Any time-frames on the current work being done to fix the issues.
Could we expect this to be resolved in the next day, 2days, next week?
Do we start making plans to get data somewhere else that does not involve IS?

I noticed Openweb users seem to be having the same issues we are having.

I know this is no fault of Afrihost, and that your hands are tied, but what contingency plans are Afrihost taking so this does not happen in the future?
 
MyDogHasNoNose said:
Yeah, I had the same thing - see two pages back. Uncapped terrible, capped OK.
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We are on a 100gig 4mb capped account and it's not OK

Last Result:
Download Speed: 178 kbps (22.3 KB/sec transfer rate)
Upload Speed: 400 kbps (50 KB/sec transfer rate)
Latency: 388 ms
Tue Aug 07 2012 08:46:28 GMT+0200 (South Africa Standard Time)
 
We are following this up at the highest level, and putting major pressure to get this resolved. I totally understand that many people are frustrated right now, once this is resolved it should never occur again.

I can say that major plans are in process to make sure that we are not in this position again, and we expect much better performance from Afrihost accounts on all levels.
 
AfriMan said:
We are following this up at the highest level, and putting major pressure to get this resolved. I totally understand that many people are frustrated right now, once this is resolved it should never occur again.

I can say that major plans are in process to make sure that we are not in this position again, and we expect much better performance from Afrihost accounts on all levels.
Click to expand...

:D:)
 
AfriMan said:
We are following this up at the highest level, and putting major pressure to get this resolved. I totally understand that many people are frustrated right now, once this is resolved it should never occur again.

I can say that major plans are in process to make sure that we are not in this position again, and we expect much better performance from Afrihost accounts on all levels.
Click to expand...

Learning curve :D

So far I'm not disappointed.

It just is the demand for cheap uncapped accounts which caught a lot of people unawares.
 
No point posting speed reports until Afriman comes back and says the IPC upgrade has been completed. The IPC link is clearly way over capacity during office hours and no amount of speedtest results will change the fact that Afrihost can't do a damn thing till IS finishes the work :)
 
Tomorrow, it's 7 days with this issue. Is it useless Telkom that needs to wake up?

For interest sake, how does upgrading IPC work?

What happens on AfriHost's side?
What happens on I.S.'s side?
What happens on Telkom's side?

I'm just curious to know how this all works?
 
CPTBoy said:
Tomorrow, it's 7 days with this issue. Is it useless Telkom that needs to wake up?

For interest sake, how does upgrading IPC work?

What happens on AfriHost's side?
What happens on I.S.'s side?
What happens on Telkom's side?

I'm just curious to know how this all works?
Click to expand...

+1

I would also like to know how this all works?
 
I would've thought that by this time Gian Visser (Afrihost CEO) would've send out a e-mail to clients experiencing problems explaining exactly what is going on with their service. Also a ETA on when this will be fixed.

They say it is not their fault and we have to believe them, well, I do believe them. Yes, I know that it is easy to blame someone else but as soon as Telkom's name is added to a problem then I tend to believe that Telkom is the main problem behind this.

Luckily I took advantage of the 80% discount special for this month so paying R200 for such terrible speeds on a Uncapped account is probably not that bad. But if I had to pay R999 for this service then I also would've thought about using that "double your money back gaurantee".

Why is it that during the night (my brother was using my internet while I was sleeping) he got full speed on my 10mb line and this morning again the speeds went back to 1mb/s - 2mb/s? I'm sure there are lots of people that use download managers to download stuff during night-time.

Please give some answers. I'm not making this post to give anyone a hard time, I just think that it is our right to know exactly what is going on.
 
Piesang said:
I would've thought that by this time Gian Visser (Afrihost CEO) would've send out a e-mail to clients experiencing problems explaining exactly what is going on with their service. Also a ETA on when this will be fixed.

They say it is not their fault and we have to believe them, well, I do believe them. Yes, I know that it is easy to blame someone else but as soon as Telkom's name is added to a problem then I tend to believe that Telkom is the main problem behind this.

Luckily I took advantage of the 80% discount special for this month so paying R200 for such terrible speeds on a Uncapped account is probably not that bad. But if I had to pay R999 for this service then I also would've thought about using that "double your money back gaurantee".

Why is it that during the night (my brother was using my internet while I was sleeping) he got full speed on my 10mb line and this morning again the speeds went back to 1mb/s - 2mb/s? I'm sure there are lots of people that use download managers to download stuff during night-time.

Please give some answers. I'm not making this post to give anyone a hard time, I just think that it is our right to know exactly what is going on.
Click to expand...

The network is relatively quiet at night. Once they upgrade their IPC capacity there will be enough bandwidth to handle daytime traffic.

showtotal.php
 
Piesang said:
I would've thought that by this time Gian Visser (Afrihost CEO) would've send out a e-mail to clients experiencing problems explaining exactly what is going on with their service. Also a ETA on when this will be fixed.

They say it is not their fault and we have to believe them, well, I do believe them. Yes, I know that it is easy to blame someone else but as soon as Telkom's name is added to a problem then I tend to believe that Telkom is the main problem behind this.

Luckily I took advantage of the 80% discount special for this month so paying R200 for such terrible speeds on a Uncapped account is probably not that bad. But if I had to pay R999 for this service then I also would've thought about using that "double your money back gaurantee".

Why is it that during the night (my brother was using my internet while I was sleeping) he got full speed on my 10mb line and this morning again the speeds went back to 1mb/s - 2mb/s? I'm sure there are lots of people that use download managers to download stuff during night-time.

Please give some answers. I'm not making this post to give anyone a hard time, I just think that it is our right to know exactly what is going on.
Click to expand...

Also signed up for an uncapped account last night. Tested it with a few torrents. Found their 4mb uncapped account slower over night than my Mweb 1mb account during the day.
 
Something I want to get of my chest:

die gras is net groener as daar meer kak is :p


/continues as was before
 
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