Afrihost Uncapped ADSL Feedback

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10 Mb Uncapped ADSL


Medium Impact

Opened: 21:07 Mon, October 15, 2012

We are currently experiencing decreased throughput on our 10Mb Uncapped DSL accounts.

The problem is being attended to with the highest priority.
Unfortunately we don’t have an ETA at this moment but we will keep our status page updated.

Please accept our sincere apologies for all inconveniences.

Thank you for your patience and understanding.
Click to expand...

K@K man 4MB is also useless WTF... Why do we have to deal with this ***** for most of the week already
 
I can't even connect with my 2MB uncapped. Using a spare Telkom account, so I can see it's not my line or router or anything my side.
 
F!@$#!K you guys Afrihost. No gaming for a better part of the week!! And really bad download speeds. Thanks for the K@K service. Won't be telling any friends to switch to you anymore. Actually will rather try and get them to move away from you. If by middle to end of next week service is not better expect my cancellation to follow soon after
 
From Cape Town on a 4mb account, getting 150ms to local servers and 350ms to european servers (trying to play dota 2). Experiencing constant line drops and very slow speeds (generally below 1mb). To make matters worse, when complaining about it on the afrihost facebook page, my comment repeatedly gets deleted, even though it was entirely factually correct. Whoever is handling the PR department for afrihost is doing an abysmal job; no time-frame has been given for when it will be fixed, treating each case separately when it's very clearly a big issue, and then trying to cover up negative feedback by deleting it. I was willing to wait for a month in order to see if it would stabilize, but whoever is running your facebook page has guaranteed you the loss of a customer.
 
Sorry I haven't been online yesterday, I can see it's been a rough 24 hours (+) and I just want you guys to know that we are aware of what's happening.

From what I know, new shaping and QoS is now active, so latencies have been normalised. However, in order to do this, we had to bring Uncapped usage back into line. Prior to Friday, all traffic was completely unshaped, and Uncapped usage was devouring the lion's share of the IPC capacity. When it got to the point that Capped user's were experiencing contention that was too high, we had to start bring the uncapped users back to reality (we left this for two weeks, to give everyone a good run at the network).

I think the initial shaping may have been too harsh, but our team is actually monitoring this 24 hours day, relaxing the shaping when capped usage falls off, and implementing control when contention get's too high. From my understanding, what needs to happen is that the extremely high users need to start being rate limited, to allow lower bandwidth contention for everyone else. This is in the process of happening. I think the real problem in doing this is we had nobler intentions. Our eventual aim is to to do away with throttling all together and introduce QoS shaping on an individual level. We've tried a few combinations internally, and we still haven't the right blend of QoS that allows a heavy downloader to still Skype and browse sites, while his torrents and NZB's will crawl for a while until his usage comes back into line (or network capacity is low). So for now, we're sticking with how things have been in the past, and since we reset all the threshold totals on the change, throttles are not kicking in just yet, and contention remains high. We've been in constant contact with our team and the people at MTN, and we may implement some other interim measures to alleviate the throughput issues.

We are on this, and we have some options, so please bear with. Anyone who wants can PM me, and I'm happy to look at individual circumstances and options.
 
AfriMan said:
Sorry I haven't been online yesterday, I can see it's been a rough 24 hours (+) and I just want you guys to know that we are aware of what's happening.

From what I know, new shaping and QoS is now active, so latencies have been normalised. However, in order to do this, we had to bring Uncapped usage back into line. Prior to Friday, all traffic was completely unshaped, and Uncapped usage was devouring the lion's share of the IPC capacity. When it got to the point that Capped user's were experiencing contention that was too high, we had to start bring the uncapped users back to reality (we left this for two weeks, to give everyone a good run at the network).

I think the initial shaping may have been too harsh, but our team is actually monitoring this 24 hours day, relaxing the shaping when capped usage falls off, and implementing control when contention get's too high. From my understanding, what needs to happen is that the extremely high users need to start being rate limited, to allow lower bandwidth contention for everyone else. This is in the process of happening. I think the real problem in doing this is we had nobler intentions. Our eventual aim is to to do away with throttling all together and introduce QoS shaping on an individual level. We've tried a few combinations internally, and we still haven't the right blend of QoS that allows a heavy downloader to still Skype and browse sites, while his torrents and NZB's will crawl for a while until his usage comes back into line (or network capacity is low). So for now, we're sticking with how things have been in the past, and since we reset all the threshold totals on the change, throttles are not kicking in just yet, and contention remains high. We've been in constant contact with our team and the people at MTN, and we may implement some other interim measures to alleviate the throughput issues.

We are on this, and we have some options, so please bear with. Anyone who wants can PM me, and I'm happy to look at individual circumstances and options.
Click to expand...


I think it's time users take collective action here.

These type of posts very, very clearly indicate that you are over-contending users and your network team and provision is not up to dealing with the load. Simple as that.

I work next-door to the NCC and will see whether they'll take this on on a collective basis. Afrihost has to consider reimbursing customers for such rock-bottom service. Buffering @ 240p on a 10 meg line, really?
 
You guys do realise they offer double your money back if you cancel within xxx days? I did and got double my money back then went to Mweb. I'm sitting at Mweb now waiting for some solution here. I might not go back to AH though - I'm not sold on MTN. Seems their routing is messed up - like my BIS - it always tells me I'm in another country when I visit sites.

I suspect MTN don't want to pay interconnect fees.
 
IPX-SPX said:
You guys do realise they offer double your money back if you cancel within xxx days? I did and got double my money back then went to Mweb. I'm sitting at Mweb now waiting for some solution here. I might not go back to AH though - I'm not sold on MTN. Seems their routing is messed up - like my BIS - it always tells me I'm in another country when I visit sites.

I suspect MTN don't want to pay interconnect fees.
Click to expand...

Lol geo ip services getting it wrong has nothing to do with peering ;)
 
I got a email from Microsoft last week with my promo code for Win8 and tried to download it but it told me that it was not available in my area yet.

Do you want to tell me that it was a Afrihost problem?
 
Afriman latencies is still not what it has been on the IS network.

Downloads is also not what it was on the IS network.

Exactly why did you guys move to MTN?

I give you a week to sort this out, otherwise I move to Plugg.

I now understand the outcry when the news broke that you are moving to MTN.
 
So in other words we are now stuck with a K@K Service and can forget getting back to anything that resembles normal. Only did about 3GB on a 4MB uncapped account. Why do I need to be throttled into oblivion What kind of piece of sh@t is this. I pay and arm and leg for this K@K... f@ck you guys.

AfriMan said:
Sorry I haven't been online yesterday, I can see it's been a rough 24 hours (+) and I just want you guys to know that we are aware of what's happening.

From what I know, new shaping and QoS is now active, so latencies have been normalised. However, in order to do this, we had to bring Uncapped usage back into line. Prior to Friday, all traffic was completely unshaped, and Uncapped usage was devouring the lion's share of the IPC capacity. When it got to the point that Capped user's were experiencing contention that was too high, we had to start bring the uncapped users back to reality (we left this for two weeks, to give everyone a good run at the network).

I think the initial shaping may have been too harsh, but our team is actually monitoring this 24 hours day, relaxing the shaping when capped usage falls off, and implementing control when contention get's too high. From my understanding, what needs to happen is that the extremely high users need to start being rate limited, to allow lower bandwidth contention for everyone else. This is in the process of happening. I think the real problem in doing this is we had nobler intentions. Our eventual aim is to to do away with throttling all together and introduce QoS shaping on an individual level. We've tried a few combinations internally, and we still haven't the right blend of QoS that allows a heavy downloader to still Skype and browse sites, while his torrents and NZB's will crawl for a while until his usage comes back into line (or network capacity is low). So for now, we're sticking with how things have been in the past, and since we reset all the threshold totals on the change, throttles are not kicking in just yet, and contention remains high. We've been in constant contact with our team and the people at MTN, and we may implement some other interim measures to alleviate the throughput issues.

We are on this, and we have some options, so please bear with. Anyone who wants can PM me, and I'm happy to look at individual circumstances and options.
Click to expand...
 
Timber_MG said:
I think it's time users take collective action here.

These type of posts very, very clearly indicate that you are over-contending users and your network team and provision is not up to dealing with the load. Simple as that.

I work next-door to the NCC and will see whether they'll take this on on a collective basis. Afrihost has to consider reimbursing customers for such rock-bottom service. Buffering @ 240p on a 10 meg line, really?
Click to expand...

Of course it's your right to do so, and we'll engage in any such process as best we can for the best possible outcome.
 
moklet said:
Well It is definitly not working for me
Click to expand...

They must have changed something then.
Are you trying to buy , install Win8 or trying run the Win Updates?

They fixed it and last week ppl was able to buy and Download Win8, if not possible now, they have changed something again.

I can still do Win8 Updates just fine.
 
Last edited:
jannier said:
They must have changed something then.
Are you trying to buy , install Win8 or trying run the Win Updates?

They fixed it and last week ppl was able to buy and Download Win8, if not possible now, they have changed something again.

I can still do Win8 Updates just fine.
Click to expand...

Just tried again, the update assistant tells me it is not available in my country region
 
moklet said:
How quick/easy is it to move a line away from an ISP ?
Click to expand...

If you dont know how to cancel your ISP service and sign up elsewhere by now, you probably shouldnt be using the internet.
 
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