Afrihost Uncapped ADSL Feedback

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TheBossMan said:
So maybe tomorrow I should send this email to Microsoft??
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You could, but it would be counter-productive because you failed at understand how IP address allocation works and exactly which blocks are allocated to MTN. "105.*.*.*", as you call it, does not belong to South Africa.

Let me try for you instead:

To whom it may concern,

I really want to buy Windows 8 and support your software.
How ever my ISP recently went over to a new network provider and now I can't buy and download your software legally.
The IP range my ISP got several months before the launch of Windows 8 are not detected by you as being from South Africa or seem to be blocked.

Could you please unblock the 105.236.0.0/16 IP range and authenticate it as a South African IP range? I have included the whois output at the end of this email. I am sending you this email on behalf of your many customers who can't legally purchase your products because I'm not sure if you guys can figure out how to operate a website. Also you seem to think it's better for the end user having to convince you guys to do your job instead of you simplying doing your job by yourselves.

I really still want to legally buy your software, but my patience are running low. If I end up pirating your brand new Operating System then it's totally your fault

Regards
Annoyed Customer.

inetnum: 105.236.0.0 - 105.236.255.255
netname: MTNBS-DSL
descr: MTN Business Solutions (Pty) Ltd
country: ZA
admin-c: MBIP-AFRINIC
tech-c: MBIP-AFRINIC
org: ORG-VSA1-AFRINIC
status: ALLOCATED PA
mnt-by: AFRINIC-HM-MNT
mnt-lower: MTNBUSINESS-MNT
source: AFRINIC # Filtered

organisation: ORG-VSA1-AFRINIC
org-name: MTN Business Solutions (Pty) Ltd
org-type: LIR
country: ZA
address: MTN Business,
address: Heron Place,
address: c/o Century Boulevard and Heron Crescent,
address: Century City
address: Cape Town 7700
e-mail: [email protected]
e-mail: [email protected]
e-mail: [email protected]
phone: +27 11 235 6500
fax-no: +27 21 658 8552
admin-c: MBIP-AFRINIC
tech-c: MBIP-AFRINIC
mnt-ref: AFRINIC-HM-MNT
mnt-by: AFRINIC-HM-MNT
source: AFRINIC # Filtered

role: MTN Business IP Maintainer
address: MTN Business
address: Heron Place
address: c/o Century Boulevard and Heron Crescent
address: Stand no 6465
address: Century City
address: Cape Town
address: South Africa
e-mail: [email protected]
admin-c: BH99-AFRINIC
tech-c: BH99-AFRINIC
nic-hdl: MBIP-AFRINIC
mnt-by: MTNBUSINESS-MNT
source: AFRINIC # Filtered
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I'm mostly using the internet in the evenings at home, and haven't had a good experience since the change over. Latency is a bit better currently while gaming on international servers, but I can forget to properly steam something from youtube. Current speed and ping to CT, 4Mb Uncapped:

 
new_in_za2 said:
So, when I personally ignore your posts on here in the future because you are dense as **** and wilfully ignorant, are you going to complain to Afrihost that I am ignoring you? Are you going to demand that Afrihost does something until I stop ignoring you? What should Afrihost do to make me stop ignoring you in your opinion?
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I have sorted out my issue (downloaded my windows 8) and I don't care if you ignore or not ignore my post as this is an afrihost issue (performance and windows 8 upgrade (don't flame again on this one because we can keep going on about this, some people clearly think it is a Microsoft issue, others believe it is afrihost so lets keepit at that) The issue is now more how does afrihost deal with problems currently and in the future. This thread should maybe be a wake up call. As I stated earlier problems can happen at any company/ISP it is the way problems issues are dealt with. Customer Support/Sales is where most customers have contact with a company so your first line of defence is there (That is where you can make a customer smile or cry) Telling customers incorrect facts or ignoring them is wrong. By telling me my PC is at fault / DNS setup is incorrect and constantly stating that all issues have been resolved they ignored me and told me wrong things.

It is easy to walk away (and they would be non the wiser )but i rather complain and have them correct their support.

As a customer I don't care who is at fault with the MS upgrade the fact is it works on an FNB account (or through a proxy) and not through afrihost, on this forum we might know a bit more as the average Joe out there, but they will have many customers who are average Joe's and it does not help to point fingers at Microsoft but in the mean time their average Joe neighbour on a Mweb/Webafrica etc network has no problems they will not understand. But as a ISP you can turn this around and say yes Microsoft is at fault but lets assist you anyway

But this is my last post on this issue as it seems this thread can derail over this (Thread is about Afrihost uncapped which is currently unstable)
 
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Hmmmmm Definitely starting to regret afrihost uncapped. Why have to tolerate all the fluctuations in speed? It's annoying



4meg line

And how is it that JHB is shown as ~300 mi
 
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I think I'm going to :sick:

traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 40 byte packets using UDP
1 ipcop.localdomain (10.1.1.1) 1.437 ms 1.246 ms 1.387 ms
2 105-236-4-193-esr-lo.mtnbusiness.co.za (105.236.4.193) 238.680 ms 239.473 ms 240.310 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 268.038 ms 267.574 ms 268.388 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 271.469 ms 270.662 ms 271.989 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 271.319 ms jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 273.716 ms 274.559 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 272.656 ms 274.280 ms 275.413 ms
7 ct-cr-2.za--ct-cr-1.za.mtnns.net (196.44.31.35) 500.442 ms 502.971 ms 530.472 ms
8 ls-pr-1.uk--ls-cr-2.uk-a.mtn.net (209.212.111.201) 422.362 ms 448.882 ms 424.397 ms
9 195.66.224.125 (195.66.224.125) 472.853 ms 446.936 ms 447.953 ms
10 209.85.240.61 (209.85.240.61) 467.899 ms 209.85.240.63 (209.85.240.63) 467.824 ms 209.85.240.61 (209.85.240 .61) 447.912 ms
11 209.85.253.90 (209.85.253.90) 466.241 ms 209.85.253.94 (209.85.253.94) 473.414 ms 209.85.253.92 (209.85.253 .92) 446.289 ms
12 209.85.240.28 (209.85.240.28) 478.734 ms 459.029 ms 459.603 ms
13 216.239.49.28 (216.239.49.28) 463.673 ms 437.724 ms 437.447 ms
14 * * *
15 google-public-dns-a.google.com (8.8.8.8) 329.841 ms 322.329 ms 344.784 ms
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Oddly enough I don't have any latency problems today. Ping to uplink is 11-12ms.

$ ping -c 10 105.236.3.129
PING 105.236.3.129 (105.236.3.129) 56(84) bytes of data.
64 bytes from 105.236.3.129: icmp_req=1 ttl=253 time=12.0 ms
64 bytes from 105.236.3.129: icmp_req=2 ttl=253 time=11.6 ms
64 bytes from 105.236.3.129: icmp_req=3 ttl=253 time=12.0 ms
64 bytes from 105.236.3.129: icmp_req=4 ttl=253 time=12.3 ms
64 bytes from 105.236.3.129: icmp_req=5 ttl=253 time=11.6 ms
64 bytes from 105.236.3.129: icmp_req=6 ttl=253 time=11.4 ms
64 bytes from 105.236.3.129: icmp_req=7 ttl=253 time=12.1 ms
64 bytes from 105.236.3.129: icmp_req=8 ttl=253 time=11.8 ms
64 bytes from 105.236.3.129: icmp_req=9 ttl=253 time=11.8 ms
64 bytes from 105.236.3.129: icmp_req=10 ttl=253 time=12.0 ms

--- 105.236.3.129 ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9013ms
rtt min/avg/max/mdev = 11.421/11.898/12.344/0.276 ms
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gregmcc said:
Is that your IP?
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No, it's the IP address of my uplink.

$ traceroute -n 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 60 byte packets
1 192.168.0.1 0.404 ms 0.397 ms 0.416 ms
2 192.168.41.2 1.304 ms 2.088 ms 2.711 ms
3 105.236.3.129 11.853 ms 14.505 ms 16.941 ms
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gregmcc said:
Why ping it?
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When Afrihost screw up the latency, my latency to my uplink goes way up as well.
 
streaming from twitch.tv is not even possible at 240p. Latency is a complete fail. Good luck this week Afriman. You gonna need it.
 
This morning I can magically connect to gmail again and download that 2mb file i was struggling to download all day yesterday.
 
arghhhhh. Afrihost latency all over the place and bandwidth is non-existent. Why Larry why?

I assume looking at these posts that they are aware of the problem? There's a network notice dated "Opened: 21:07 Mon, October 15, 2012" on their site... wonder if that is genuinely old, or if it still applies.

Afriman?
 
shogun said:
arghhhhh. Afrihost latency all over the place and bandwidth is non-existent. Why Larry why?

I assume looking at these posts that they are aware of the problem? There's a network notice dated "Opened: 21:07 Mon, October 15, 2012" on their site... wonder if that is genuinely old, or if it still applies.

Afriman?
Click to expand...

October 15th would be before the network move, pretty sure it doesn't apply anymore.

Best to PM me so I can get one of our guys to help you with this :)
 
@Afriman I had enough of this latency cr@p and unstable connection for allmost week now.

By putting cancelling today, would we get any refund as it's so early in the month? Maybe in a couple of month when your network is sorted I might try you guys again, but for now I have to move. Gaming is not worth it on your connection.
 
So yesterday was a little off the map :)

I tried to stay out of the running war of words, but just to confirm, I don't have a secret identity (I mean other than my main secret identity) and I post as me, promise!

We're slowly bringing things under control, heavy users will start being throttled as of today on Uncapped, which should leave more bandwidth for the rest. We also did find some improvements we could make with our traffic management, which was implemented this morning.

I just want to emphasise this again for those posting complaints here and on Facebook and Twitter. If you want us to help with the problem, or you really want a solution or options, it's going to go much smoother and happen much faster if you PM me or inbox the FB guys and say "Hey, not happy, please help or this is what I would like to happen". I'm always happy to find a solution that works for you, so you can get on with doing what you need to do. Just a thought :)
 
AfriMan said:
So yesterday was a little off the map :)

I tried to stay out of the running war of words, but just to confirm, I don't have a secret identity (I mean other than my main secret identity) and I post as me, promise!

We're slowly bringing things under control, heavy users will start being throttled as of today on Uncapped, which should leave more bandwidth for the rest. We also did find some improvements we could make with our traffic management, which was implemented this morning.

I just want to emphasise this again for those posting complaints here and on Facebook and Twitter. If you want us to help with the problem, or you really want a solution or options, it's going to go much smoother and happen much faster if you PM me or inbox the FB guys and say "Hey, not happy, please help or this is what I would like to happen". I'm always happy to find a solution that works for you, so you can get on with doing what you need to do. Just a thought :)
Click to expand...

Any clarification on how much would be considered "heavy use"?

Are the shaping and throttling policies similar to how they were with IS?
 
DrJohnZoidberg said:
Any clarification on how much would be considered "heavy use"?

Are the shaping and throttling policies similar to how they were with IS?
Click to expand...

They will be very similar for now. We've wanted to relax them, but we need to be cautious. After resetting everyone's rolling window total, for example, one user pulled 1.4TB in 14 days!!! We want to be generous to the majority, but unfortunately some guys just take things too far.

So in short, it will be basically the same thresholds we had before, and we'll monitor them as see how we can give more to everyone. We also have a different policy we'd like to implement eventually to move away from throttling towards prioritisation by protocol, but we'll have to keep that up our sleeve for a little while longer :)
 
AfriMan said:
They will be very similar for now. We've wanted to relax them, but we need to be cautious. After resetting everyone's rolling window total, for example, one user pulled 1.4TB in 14 days!!! We want to be generous to the majority, but unfortunately some guys just take things too far.

So in short, it will be basically the same thresholds we had before, and we'll monitor them as see how we can give more to everyone. We also have a different policy we'd like to implement eventually to move away from throttling towards prioritisation by protocol, but we'll have to keep that up our sleeve for a little while longer :)
Click to expand...

smiley-scared001.gif


Well, I don't think people can say that the network can't shift data!
 
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