Afrihost Uncapped ADSL Feedback

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justin-watokal said:
< Fail >
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Not really.

All that was expected was pretesting and using a few users in both CT and JHB/PTA before switching everybody over at once. This, the cause and current problems is what some people are unhappy about.

Would it have been asking too much to do switch over in waves? I think IS was given the immediate finger and the users, well they had to follow without any recourse since MTNNS was very happy to receive.
 
Wow 16kB/s download on 4mb line. You guys are so generous.

Cancelled, thank fk.
 
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Haha, yup my speeds are shocking also. I am being told by them that my line is faulty, absolute rubbish since there isn't anything wrong with it. Yay Afrihost :cry:
 
I am not sure justin is completely wrong about the under-provisioning, but without facts we'll never know for sure whether they outgrow some proviso at IS, what exactly was done in prep for the MTN move and whether they had any tested fall-back plan.

If they openly contended capped with uncapped clients and seemingly dropped all/most rules then poor planning or reckless admin is to blame for the current situation. That is an extremely desperate move.
 
If there's not enough bandwidth then no shaping in the world is going to fix it, they need more bandwidth or drop some customers and then the whole business plan goes belly up and they go bust. If it is equipment that can't handle the load then fly some in and save a South African ISP. Hmmmm, is this a 1time :-) Come on guys, South African customers are supporting you; stop letting us down and get to the bottom of this. Remember a couple a years ago Eskom, nobody knew what the problem was outside of the boardroom. No time now to hide the facts, get it out in the open and fix it. At this moment customers are jumping ship and something smells fishy.

Timber_MG said:
I am not sure justin is completely wrong about the under-provisioning, but without facts we'll never know for sure whether they outgrow some proviso at IS, what exactly was done in prep for the MTN move and whether they had any tested fall-back plan.

If they openly contended capped with uncapped clients and seemingly dropped all/most rules then poor planning or reckless admin is to blame for the current situation. That is an extremely desperate move.
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P3wP3w said:
Haha, yup my speeds are shocking also. I am being told by them that my line is faulty, absolute rubbish since there isn't anything wrong with it. Yay Afrihost :cry:
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As I stated in an earlier post, they convinced me that my line was faulty as well.
I logged a fault with Telkom, and the result is that I have to pay an additional R270-00 as there was nothing wrong with the line, the exchange or the equipment I use.
 
pezulu said:
As I stated in an earlier post, they convinced me that my line was faulty as well.
I logged a fault with Telkom, and the result is that I have to pay an additional R270-00 as there was nothing wrong with the line, the exchange or the equipment I use.
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Ah man :cry:
 
pezulu said:
As I stated in an earlier post, they convinced me that my line was faulty as well.
I logged a fault with Telkom, and the result is that I have to pay an additional R270-00 as there was nothing wrong with the line, the exchange or the equipment I use.
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Earlier today afrihost's support asked me to log in to my old 384 1gb free account to see if it is better than 4mb uncapped account and if not they would have to look for a problem on my side....lol anyhow

Now why would they deliberately mislead the customer in to thinking the problem is on the client's side? Unless they are hopelessly embarrassed about how lost they are at the moment
 
justin-watokal said:
Atleast IS will rock again after they got the whole afrihost off their backs
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That's already happened. Ever since the Afrihost and Axxess switch to MTN performance on the IS network has increased drastically. I've got an IS account, and the last few weeks have been excellent.
 
Whatever you did last night thank you. Last 2 days local latency +300ms - now at an acceptable +30
Still need to get it below 20 but will have to wait for a Durban UPC
Sadly it looks like we'll have to wait till after CT gets theirs. Sadly because KZN is the second most populated province after Gauteng, but CT has more money than us, and money still does the most talking.
 
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Oh my.
 
al4bb said:
Whatever you did last night thank you. Last 2 days local latency +300ms - now at an acceptable +30
Still need to get it below 20 but will have to wait for a Durban UPC
Sadly it looks like we'll have to wait till after CT gets theirs. Sadly because KZN is the second most populated province after Gauteng, but CT has more money than us, and money still does the most talking.
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That was short lived - latency back to 300ms - I had hoped
 
pezulu said:
As I stated in an earlier post, they convinced me that my line was faulty as well.
I logged a fault with Telkom, and the result is that I have to pay an additional R270-00 as there was nothing wrong with the line, the exchange or the equipment I use.
Click to expand...

Same happened to me - they blamed Telkom & i got a R900 bill because someone from Telkom had to come out on a Sunday to look at my line.
 
I sent a mail to Afrihost yesterday with some pertinent questions regarding my account.


1. Is my account being throttled after hours?
There is no managing of the account happening at this time.

2. Why is my location being shown as being situated in London?
This is due to people using outdated databases and not updating them to show the range as inside South Africa.

3. Has the Fair Usage Policy changed?
No it has not change.

4. What is allowed or disallowed according to the Fair Usage Policy?
http://www.afrihost.com/site/page/acceptable_use_policy

5. Is there a timeframe in place to get the service normalized, or should we accept that the way things are now, will be the future of our relationship with Afrihost.
The network is a new network and we are continuously working to improve the service provided by that network.
We are currently working on and making changes to our uncapped accounts to increase the service provided we will be making some big changes over the next 24-48 hours which should increase the performance on the accounts.

6. Are we going to be reimbursed for the cut in connection speeds, where clients on various line speeds are dropped to 1Mbps speeds after hours?
There will be no refunds that I am aware of ADSL is best of service which means it is run to the best ability of the provider.

We have recently put up a notice for our uncapped clients please have a look at the link below.
http://www.afrihost.com/site/page/acceptable_use_policy

According to various posts linespeeds are being throttled after hours.
The answer to question one is misleading, as I sent the mail at 14:36, and received the reply at 02:17, at which time most people are not attempting to browse, very few are online, and speeds are generally better than between 17:00 and 00:00.
The fact that we are not going to be reimbursed as the network is a "best effort network" does not sit well with me, as they are knowingly throttling uncapped clients, and are calling it their best effort.
 
Why are throttling and best efforts mutually exclusive? I dont think they are.
 
Wow! Was asked to find a new ISP for our business DSL. After reading these reports on here, I am back to square 1 again as I thought Afrihost had the best packages. Price is definitely not everything... Was wondering how the MTN thing would impact service - now I see... not good. Hope Afrihost see past the positive comments they post in their ads about how happy their customers are. Talk about pulling the wool over your own eyes.
 
Yeah greedy money stealing b*tches won't see me again, might have given them another try once network got fixed and working correctly again, since I was allways happy. This means all my friends, family and customers I suggested moving to Afrihost are getting moved to another ISP very soon. My new mission in life is to advertise to anyone I know not to use Afrihost at all.

They move u to a crap network expect u to pay full price to be a beta tester. They break the network, don't have ETA when it will be fixed and still debit your for the month and refuse to refund not even for the remainder of the month, allthough their network is unusable.

Hope u guys burn in the deepest darkest pit.

Dear Afrihost change ur slogan here is some to choose from....

Afrihost - Pure Internet Frustration™
Afrihost - We take ur money...™ (Wait what u wanted something in return for your money????)
Afrihost - Why u looking at us??™ (All systems are performing within specified parameters)


6. Are we going to be reimbursed for the cut in connection speeds, where clients on various line speeds are dropped to 1Mbps speeds after hours?
There will be no refunds that I am aware of ADSL is best of service which means it is run to the best ability of the provider
Click to expand...
 
subxero said:
Wow! Was asked to find a new ISP for our business DSL. After reading these reports on here, I am back to square 1 again as I thought Afrihost had the best packages. Price is definitely not everything... Was wondering how the MTN thing would impact service - now I see... not good. Hope Afrihost see past the positive comments they post in their ads about how happy their customers are. Talk about pulling the wool over your own eyes.
Click to expand...

Don't go to Afrihost your company will just waste their money. Go to Plugg or maybe even Mweb.. They will be much better off.
 
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