Afrihost Uncapped ADSL Feedback

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I played like 3 hours of D3 last night and was green all the way thru playing on my 1Mbps line.
Downloads running fine 95 - 115 KB daily.
Have done less downloading this month but still 90 GB so far.
 
JazzeD said:
I played like 3 hours of D3 last night and was green all the way thru playing on my 1Mbps line.
Downloads running fine 95 - 115 KB daily.
Have done less downloading this month but still 90 GB so far.
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I still only get 50kb/s on my 2Mbps line, even after business hours, at 1am it was still at that speed. And I'm still far off from 90GB :/

But also jammed Diablo 3 just fine last night.
 
SpecialOps-Afrihost said:
Arksun said:
If this statement came about sooner, I would never have canceled my account. It was all the guessing bases on hear-say that pissed me off to the point where I jumped ship.

I cancelled two days ago and chose to have my line transferred back to Telkom. Is it too late too undo this?
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Hi There Please be advised that it is not too late, would you like for me to remove that for you?
Click to expand...

YES!!!! :D
 
Morning guys!

Sorry I've been away for a while, had to spend some time at the quack's office, and then resting at home! Glad to see that our team rolled up their sleeves and got stuck into many of your queries. I'l need to have a quick squizz through everything. My mailbox is also a little full at the mo, but will make sure I get through everything as quickly as I can.

From what I've seen, sounds like things are mostly running pretty smoothly. From what I can see, people are still getting slow throughput on torrents, nzb's and certain downloads. As I had said before I was "man down" - we had to get the downloads under control, as this was dominating the throughput on the network and pushing latencies out of control. Now that we have, seems like most will agree that gaming and browsing are running lekker now. We'll still open up the network as often and as much as we can for downloads, so that everyone can have the best experience possible.

Just want to say, our team have really put in a seriously dedicated and impressive effort to get this resolved. This was literally a 24 hour a day team effort, and I'm personally grateful to everyone who was part of that.
 
AfriMan said:
Morning guys!

Sorry I've been away for a while, had to spend some time at the quack's office, and then resting at home! Glad to see that our team rolled up their sleeves and got stuck into many of your queries. I'l need to have a quick squizz through everything. My mailbox is also a little full at the mo, but will make sure I get through everything as quickly as I can.

From what I've seen, sounds like things are mostly running pretty smoothly. From what I can see, people are still getting slow throughput on torrents, nzb's and certain downloads. As I had said before I was "man down" - we had to get the downloads under control, as this was dominating the throughput on the network and pushing latencies out of control. Now that we have, seems like most will agree that gaming and browsing are running lekker now. We'll still open up the network as often and as much as we can for downloads, so that everyone can have the best experience possible.

Just want to say, our team have really put in a seriously dedicated and impressive effort to get this resolved. This was literally a 24 hour a day team effort, and I'm personally grateful to everyone who was part of that.
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Welcome Back Afriman,

Glad to see you well again, the team has been hard at work im sure, but hand out some klappe they need to be open and honest with us, the guys on this forum are very awake, and most times knows exactly whats going on!

Honesty is always the best way, and you will never lose support if you guys stick too that!
 
Raindupon said:
Welcome Back Afriman,

Glad to see you well again, the team has been hard at work im sure, but hand out some klappe they need to be open and honest with us, the guys on this forum are very awake, and most times knows exactly whats going on!

Honesty is always the best way, and you will never lose support if you guys stick too that!
Click to expand...

Welcome back dude.

I must support what Raindupon said - if there are issues - PLEASe publish it here and on your web site. people are MUCH more understanding if they know what is going on. There is NOTHIING worse than when there is an issue and it is denied and covered up.

If I see, hey, there's a problem, this is the reason and there is a rough estimate on when it will be fixed, I will wait it out, as I then know it is being attended to.

But if there are issues, and everybody denies it, it just destroys trust and get people to jump ship to other ISP's.
 
Cheers Afrihost! Just cancelled. I'll be back after you fix your network and get the CPT IPC up and running! Cya in a couple of months :)
 
Kwerty said:
Cheers Afrihost! Just cancelled. I'll be back after you fix your network and get the CPT IPC up and running! Cya in a couple of months :)
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Sorry to see you go, but will hold you to the promise of coming back when we've got our CT IPC running! :)
 
balrog said:
Welcome back dude.

I must support what Raindupon said - if there are issues - PLEASe publish it here and on your web site. people are MUCH more understanding if they know what is going on. There is NOTHIING worse than when there is an issue and it is denied and covered up.

If I see, hey, there's a problem, this is the reason and there is a rough estimate on when it will be fixed, I will wait it out, as I then know it is being attended to.

But if there are issues, and everybody denies it, it just destroys trust and get people to jump ship to other ISP's.
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I haven't read through all the posts and responses, seems like there was quite a lot of info going back and forth. I know some of the guys have a different approach when it comes to sharing info. We want to re-assure clients that we are on the job, and not cause unnecessary panic, and within in that there can be many different approaches - for different contexts.

I'm sure the guys did their best though, it's not easy putting out fires :)
 
AfriMan said:
Sorry to see you go, but will hold you to the promise of coming back when we've got our CT IPC running! :)
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So are you telling us that connectivity will be dodgy until we have the CT IPC up and running?

a) When will that be?

b) What kind of discount can I expect in the meantime?
 
twicode said:
Don't really like the Afrihost throttling.

On my 1Mbps line downloads max out at 30KB and using multiple downloads to different sources it also max out in total to that speed. This consistence of this can only be throttling as it stays exactly the same as it does not vary per number of downloads or after hours.
My YouTube streaming is good.

With such fixed QoS compared to Mweb which at least gives you full speed after hours why does Afrihost not just give us their QoS rules seeing AFAIK they are not adjusting it based on the load on their network.

I find I still use the same amount of traffic just I have switched to using streaming services that don't get throttled like downloads do.
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Yea, and this was happening at like 1am, which is a bit ridiculous.
 
:cry: :cry:....

2309015525.png

www.saix.co.za
Download Speed: 3788 kbps (473.5 KB/sec transfer rate)
Upload Speed: 847 kbps (105.9 KB/sec transfer rate)
Latency: 25 ms
15 November 2012 12:15:34 PM

but as soon as i start downloading with Internet Download Manager or
torrents max speed is 150kb/s which shows you have throttled
downloads......
Download_Speeds.jpg


And Afrihost wants me to do tests, why should I do tests when you know that you throttled downloads.....

This is just sad, I can't download anymore.....
:cry::cry:
 
Last edited:
Afriman care to explain this:

Test conducted on 15/11/2012 12:52:39

Download Speed: 630 kbps (78.8 KB/sec transfer rate)
Upload Speed: 850 kbps (106.3 KB/sec transfer rate)
Latency: 56 ms

Was getting my full 10Mb line speed till about 11:35 this morning
 
I am not happy. When we signed up for these accounts you guys repeatedly said on these forums that throttling on a 4Mb account will only start after 250Gb usage. I am currently being throttled to exactly 1Mb on nntp and it stayed like this throughout the night. By doing this you only encourage 24/7 downloading. I know my old galaxy S1 will now be used as a very energy efficient little nzb leech when I’m at work.
Could one of the guys on 2Mb accounts check for us if they are also throttled to the same speed? In that case I could also just downgrade to 2Mb for the same performance and save R200.
 
ThEoFuLeS said:
:cry: :cry:....

2309015525.png

www.saix.co.za
Download Speed: 3788 kbps (473.5 KB/sec transfer rate)
Upload Speed: 847 kbps (105.9 KB/sec transfer rate)
Latency: 25 ms
15 November 2012 12:15:34 PM

but as soon as i start downloading with Internet Download Manager or
torrents max speed is 150kb/s which shows you have throttled
downloads......
Download_Speeds.jpg


And Afrihost wants me to do tests, why should I do tests when you know that you throttled downloads.....

This is just sad, I can't download anymore.....
:cry::cry:
Click to expand...

We've had to limit download throughput for the benefit of all services on the network. We'll open up more speeds when we've determined there is unused capacity on the network after hours, but it is a shaped product for exactly this reason.

On the other hand, good download speed and ping means you're realtime services must be pretty good :)
 
And back to normal...

Download Speed: 8580 kbps (1072.5 KB/sec transfer rate)
Upload Speed: 855 kbps (106.9 KB/sec transfer rate)
Latency: 23 ms
 
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