Afrihost Uncapped ADSL Feedback

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@AfriMan, I know this is not too difficult, but why don't you guys just add an indicator on clientzone for us to see if we are being throttled or not, this would save allot of wondering if regarding "Is it the network, or did we download too much".

At least then we know who to blame ...
 
AfriMan said:
We'll open up more speeds when we've determined there is unused capacity on the network after hours, but it is a shaped product for exactly this reason.
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But didn't the other guy at afrihost just yesterday say you have more capacity now than you did at IS?
 
Arksun said:
But didn't the other guy at afrihost just yesterday say you have more capacity now than you did at IS?
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I suspect what is happening is that IS's upstream links were more heavily utilised than MTN's, so that even though there was less Afrihost capacity on the IS network, the overall experience involved heavy downloaders being throttled by IS's limitations, so normal users never felt it. Now, there's more capacity available on MTN's upstreams, so the afrihosters can max out afrihost's capacity on the network.

Wild guess, but it feels logical...?
 
This is biting me so bad right now. Had very good service from Afrihost so recommended them to a few people who then moved over. Now I am receiving all the calls due to the bad performance.

After being informed that my account has been shaped I left my PC on overnight to do some downloading. It managed 200Mb. The account was not shaped by accident so this is how things are now.

WTF am I supposed to tell the people now? Feel like forwarding my cell to afrihost.
 
AfriMan said:
We've had to limit download throughput for the benefit of all services on the network. We'll open up more speeds when we've determined there is unused capacity on the network after hours, but it is a shaped product for exactly this reason.

On the other hand, good download speed and ping means you're realtime services must be pretty good :)
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I don't do downloads during the day I only download at night if I have to....
Even Afterhours I max only 150kb/s (If im lucky)... Tested it last night at 10pm,12pm and 1am and still only maxing
150kb/s.
 
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JMP said:
I am not happy. When we signed up for these accounts you guys repeatedly said on these forums that throttling on a 4Mb account will only start after 250Gb usage. I am currently being throttled to exactly 1Mb on nntp and it stayed like this throughout the night. By doing this you only encourage 24/7 downloading. I know my old galaxy S1 will now be used as a very energy efficient little nzb leech when I’m at work.
Could one of the guys on 2Mb accounts check for us if they are also throttled to the same speed? In that case I could also just downgrade to 2Mb for the same performance and save R200.
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^this ... I understand the need to limit downloads for network performance ... but this is ridiculous as its been days of the same. Surely by now you could have identified the real issue?? which I suspect is that you just oversold on the accounts and just do not have the capacity, even with the supposed increased capacity from mtn.
My experience last night was that my nntp downloads was limited to 60kbps on my 2mb line ... so there was no resolution(as Afriman seems to suggest) on this fix as far as I am concerned.
 
I see prepaid capped went down to R8/GB. This could prove useful. Anybody see what the capped situation is like at the moment?
 
4MB Uncapped Account

Test conducted on 15 November 2012 13:34
Download Speed: 909 kbps (113.6 KB/sec transfer rate)
Upload Speed: 350 kbps (43.8 KB/sec transfer rate)
Latency: 230 ms

total usage till today 9.550GB - dont understand why its so slow....
 
lucifir said:
^this ... I understand the need to limit downloads for network performance ... but this is ridiculous as its been days of the same. Surely by now you could have identified the real issue?? which I suspect is that you just oversold on the accounts and just do not have the capacity, even with the supposed increased capacity from mtn.
My experience last night was that my nntp downloads was limited to 60kbps on my 2mb line ... so there was no resolution(as Afriman seems to suggest) on this fix as far as I am concerned.
Click to expand...

Getting the same like you on my nntp downloads with 2mb line, 60kbs max.
Funny enough I did a torrent this morning and it went up to 150kbps.:what:
 
FWIW Mweb was dog slow last night with intermittent spikes. Is this not the SAIX peering issue still?
 
I reckon the best way to handle this would be to downgrade all the people above 2MB lines to 2MB and charging them for 2MB lines (or whatever will result in good throughput). If that doesn't sound good, at least give the people the option to choose between a lower line speed and throttling. That would work out a lot better than throttling most protocols down to like 512kbps and still charging for 10MB. It would then be best to make it clear to subscribers that it is only TEMPORARY and it is very very VERY important to be straight forward and OPEN with your subscribers about the nature of the problems. As many have already said, people are a lot more understanding when they know whats going on.

My 2c
 
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come now AH .. stop patting urselves on the back and fix the problem or tell us about your "new" throttling procedures, now that you on the mtn network, so that we can find a provider who is not on mtn and more open about their throttling
 
Arksun said:
I reckon the best way to handle this would be to downgrade all the people above 2MB lines to 2MB and charging them for 2MB lines (or whatever will result in good throughput). If that doesn't sound good, at least give the people the option to choose between a lower line speed and throttling. That would work out a lot better than throttling most protocols down to like 512kbps and still charging for 10MB. It would then be best to make it clear to subscribers that it is only TEMPORARY and it is very very VERY important to be straight forward and OPEN with your subscribers about the nature of the problems. As many have already said, people are a lot more understanding when they know whats going on.

My 2c
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+10
lolol
 
I'm being serious. The way I see it, everybody moaning and whining along with afrihost covering up the problems is very counterproductive. I believe the best way forward would be for afrihost to play with their cards open and WORKING WITH the subscribers towards a solution infill this whole shebam blows over.
 
From what I can tell there is no problem on the network so its not like MTN has crappy infrastructure. Afrihost just implemented some VERY effective shaping. There is no problem to fix.

The purpose of shaping is to stop downloading. Based on all the posts it obviously does what it is supposed to do. Whoever did it should get a raise for a job well done.

The good news is if you cancel today the account will be shut down by the end of the month.
 
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