Afrihost Uncapped ADSL Feedback

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Last night I played some D3 with no problems, and some QuakeLive which lagged a bit (300-400ping) for about a minute for no reason.

Downloading is still slow as hell, took me just over 2 hours to download a 300mb file on 2Mbps. This was from 10pm till 12:15am. I'd have switched to my 3G to quickly download it, but I've used my cap on that already this month because of speed issues :cry:

So games seem to be sorted which I'm happy about *thumbs up*, but after hours downloading is still slow. (Actually the download speeds seem to be shaped 24/7 now :confused:)
 
cancelled move to plugg. now everything seems fine. no disconnects 10 times an hour. etc. immediate increase in donload speed. went from 50kbps to 500kbps on a microsoft download...
 
4Mb/s Afrihost Home Uncapped on a 4Mb/s line:

Boston MA:
http://www.speedtest.net/result/2311176710.png

London UK:
http://www.speedtest.net/result/2311179634.png

Cape Town SA:
http://www.speedtest.net/result/2311181733.png

Johannesburg SA:
http://www.speedtest.net/result/2311184035.png

This is terrible, I especially enjoy the JHB to JHB speeds - I mean what the hell??

I read people throwing praise to Afrihost here for being able to have a stable TS & gaming session and being able to download at a reasonable speed... It's SUPPOSED to be like that, people - praise should be awarded for these clowns actually delivering more than that, not for what's expected to be delivered in exchange for our money?

Every time I ran speed tests (speedtest.net) I was quite intrigued by the stability graph, which resembles the trajectory of a rubber ball being thrown into a small room.

To say that I'm unimpressed with Afrihost would be the understatement of the year.
 
Instead of all the excuses for teething problems etc... why don't Afrihost just give us free bandwidth until the issues are sorted?
 
Speeds still terrible for me, 25% of full line speed on all protocols still. HTTP / NNTP / FTP / P2P.

PM'ed AfriMan, no response.

Nothing has changed at all over the last 24 hours. Still downloading Black Ops II from yesterday afternoon, on a 10mbps line. Totally preposterous.
 
bumbledore said:
Nothing has changed at all over the last 24 hours. Still downloading Black Ops II from yesterday afternoon, on a 10mbps line. Totally preposterous.
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I know its not what you want to hear, but I found it strange that some of us have no issues and others are still in a quagmire of damnation and despair.

4mbp uncapped - I downloaded BOPSII for 2 PC's overnight a couple of days ago (i.e. 2 x download). Also my experience in playing it has been really good. I stray between full green or one less bar into orange all the time.

So it does work but why not for everyone?

PE btw.
 
roadcat said:
I know its not what you want to hear, but I found it strange that some of us have no issues and others are still in a quagmire of damnation and despair.

4mbp uncapped - I downloaded BOPSII for 2 PC's overnight a couple of days ago (i.e. 2 x download). Also my experience in playing it has been really good. I stray between full green or one less bar into orange all the time.

So it does work but why not for everyone?

PE btw.
Click to expand...


Agreed :) I always seem to agree with you Roadcat :)
Also in PE, but last night something went horribly wrong :( seemed to be back to normal this morning but only after a router reboot.
 
ray-zin said:
Instead of all the excuses for teething problems etc... why don't Afrihost just give us free bandwidth until the issues are sorted?
Click to expand...

Really? Give away a service for free? Why don't you use another ISP until the issues are sorted?
 
kripstoe said:
Really? Give away a service for free? Why don't you use another ISP until the issues are sorted?
Click to expand...

The people who have done that so far havent come back as customers, so yes its an option, but dont expect them to run back :)
 
I get a massage from Afrihost support about my Speed on a 10 MB account
Hi There
Thanks for the email:)

Kindly note that we have managed to resolve and fine tune the network and everything seems to be running 100%. Uncapped accounts will be shaped if their usage is high and will be monitored over a 10 day rolling window. Once the usage drops ,your the shaping will be removed. While being shaped you will have full speed on realtime and http ,although your p2p and downloads will be shaped causing slower speeds. if you want full speeds please look at our capped packages.

Thank you and take care:)

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards
Renaldo
Afrihost.com
Pure Internet Joy!

and on ther Web Sit it says 10 MB Account

Media, Downloads,
Heavy Use
Semi-Shaped Bandwidth
 
Jimmeh said:
This is biting me so bad right now. Had very good service from Afrihost so recommended them to a few people who then moved over. Now I am receiving all the calls due to the bad performance.

After being informed that my account has been shaped I left my PC on overnight to do some downloading. It managed 200Mb. The account was not shaped by accident so this is how things are now.

WTF am I supposed to tell the people now? Feel like forwarding my cell to afrihost.
Click to expand...

This is why I always give people 5 options and tell them that none are perfect and they must choose the one they feel most comfortable with. Recommendations are a fools game - you always get the blame when expectations are not met
 
OMW...and here i though that only MWEB is offering crappy service with SEVERE shaping. The latest is that I only manages to download 1.9GB in 13hrs and thats between 8PM last night and 9AM this morning...darn...now who do we go to? Seems to be the same all over at the moment? And its a case of "jumping out of the pan and into the fire"

:mad::twisted:
 
So like everyone else things went bad this week.

From a solid 415kb on my 4mb line on NNTP this past weekend to 100kb max this week. Thought things would get better as the week progressed but alas that was not the case.

I dont have the speed test results avialble right now but i noticed something weird. I live in Durban and a ping to server hosted by MTN Business in Durban takes 36ms, but a ping to a JHB server also hosted by MTN business takes 24ms. I have tested this ever evening after 8pm from wednesday. Will provide more details when i can, but it seems there is a problem with connections being routed incorrectly somewhere along the line.

Maybe i'm talking nonsense but i thought i would share.
 
Tartarusx said:
So like everyone else things went bad this week.

From a solid 415kb on my 4mb line on NNTP this past weekend to 100kb max this week. Thought things would get better as the week progressed but alas that was not the case.

I dont have the speed test results avialble right now but i noticed something weird. I live in Durban and a ping to server hosted by MTN Business in Durban takes 36ms, but a ping to a JHB server also hosted by MTN business takes 24ms. I have tested this ever evening after 8pm from wednesday. Will provide more details when i can, but it seems there is a problem with connections being routed incorrectly somewhere along the line.

Maybe i'm talking nonsense but i thought i would share.
Click to expand...

Check your traceroute to both servers. Might not be routed the same.
 
Tartarusx said:
I dont have the speed test results avialble right now but i noticed something weird. I live in Durban and a ping to server hosted by MTN Business in Durban takes 36ms, but a ping to a JHB server also hosted by MTN business takes 24ms. I have tested this ever evening after 8pm from wednesday. Will provide more details when i can, but it seems there is a problem with connections being routed incorrectly somewhere along the line.
Click to expand...

As far as I understand they only have an IPC in Jhb now, so all traffic is routed to Jhb and from there to the rest of the world. My pings to Cape Town (where I am as well) are around 56ms (on capped) and to Jhb is 36ms. I can see the traffic hop to Jhb and then Cape Town on a traceroute. On another ISP I get sub 10ms ping to Cape Town. This will improve in Feb when they get IPC's in Durban and Cape Town (if it happens as promised).
 
elk said:
As far as I understand they only have an IPC in Jhb now, so all traffic is routed to Jhb and from there to the rest of the world. My pings to Cape Town (where I am as well) are around 56ms (on capped) and to Jhb is 36ms. I can see the traffic hop to Jhb and then Cape Town on a traceroute. On another ISP I get sub 10ms ping to Cape Town. This will improve in Feb when they get IPC's in Durban and Cape Town (if it happens as promised).
Click to expand...

A traceroute should confirm the route its going. Don't know how Afrihost's backbone runs or who they piggy-back on but with MWEB they run a triangle between CPT, JHB and DBN.
 
There are some people who are not affected, taking this in mind and looking at everything we learned so far, it can only mean that the people with speed issues are on the bad list and their downloads are throttled. Phone support with your login and they will tell you you're shaped themself
 
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