Afrihost Uncapped ADSL Feedback

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An interesting month :)

Lots of negativity here. I had my share of poor performance too, and tonight it's happening again.

Started off on the 4th hitting MTN Business with my full line sync speed (admittedly not impressive):

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Which didn't last anywhere beyond that network:

  • fdSUQ.png
  • AWIob.png

But things got better and I'm glad I stayed on because I really can't complain about not getting my money's worth :)

  • SGH79.png

I reckon I'll sit it out again.
 
AfriMan said:
Sorry, it simply not true and please try to be civil - this is a feedback forum :(
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Well that my feedback? Thats exactly what I experienced and even on the forums the posts around the 25th were "Afrihost keep this up", etc. A day or two later its back down to slow speeds.

I can post my usage graph which clearly shows (to anyone who has a matric maths) that usage is down EXCEPT a week before the 25th.
 
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dragged my USR 56k modem out the storage unit, and it actually gives me a faster connect than my AH account, just need to get all the kinks sorted and play some WoW
 
I can't do anything tonight.

This is the end of the road with me and Afrihost.
 
Grubscrew said:
Mweb goes down for a couple of hours and there is an article on MYBB's main page, I really would like to see an in depth article about this(this whole abortion that is the MTN move) in the next few days.
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Me too. Will be nice to get more info on the problem.

After logging a call about the bad performance I got a nice precompiled response. To sum it up: You got shaped, deal with it.
 
if this is what they call "medium impact", then I'd hate to see what happens when that yellow light goes red
 
AfriMan said:
Sounds like maybe the person who conveyed this might be misinformed. We are running daily training sessions to get our guys up to date :(

We are doing away with throttles and rolling windows. We assess network capacity/ bandwidth availability continously to determine the maximum amount of capacity we can divert to downloads without affecting other services. And when downloads are slow, real times services should run at max speed on your line, i.e. You Tube, SSH, VoIP, browsing, etc.

All the old guidelines of thresholds no longer apply. We are shaping dynamically, so there is no straight calculation. We look at usage trends, protocols used, projected use, and various other factors to determine how this is applied, and it varies on an individual basis. There are no more rolling windows and thresholds at all.
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Quilabyte said:
This is from Ashley at AH:

Hi there

Thanks for your mail.

Please note that you account is currently being shaped.

Uncapped accounts will be shaped if their usage is high and will be monitored over a 10 day rolling window. Once the usage drops ,your the shaping will be removed. While being shaped you will have full speed on realtime and http ,although your p2p and downloads will be shaped causing slower speeds.

Please feel free to contact us should you require any further assistance.


Afrihost.com
Pure Internet Joy!
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So, after my post earlier, Ashley quickly came back with this apology:

Hi there

I apologize for giving you the wrong information.

Please note that your P2P downloads will be shaped on the basis of network availability the higher the usage the more you will be shaped when the network is congested.

Please feel free to contact us should you require any further assistance.

Afrihost.com
Pure Internet Joy!

***************
Don't they seem like a bunch of "ants" fumbling about, walking all over each other? And who spoke about p2p? I just want decent browsing and real time internet! This "dynamic shaping" is not even giving me the basic internet experience!
 
I think more people have joined this forum in the past month to complain about AH than to enter the MacBook competition :D
 
wtf.. I just got capped on my Telkom Internet account. Loaded afrihost prepaid and get this.. can't even log into gmail and I got work to do. Will need to buy another prepaid gb from someone else now.
 
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