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Question of the Day: Do you think you could pass a driver's licence test without any preparation?
Afrihost Uncapped ADSL Feedback
- Thread starter AfriMan
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Deanos
Well-Known Member
LOL!
FapCop
Expert Member
Serious noob question.. what is a news server and what does it do?
new_in_za2
Senior Member
Today? It distributes warez. In the old days it was something like a huge collection of forums.
Sorry to jump in and be random but when asking someone from the support team why my speeds were so poor on my 4mb uncapped account I was told that I used up ,"19,6 GB in a period of 2 hours". I don't understand how this is even possible. When questioning about how that's even possible he sent me a screenshot of logs to prove it to me. So it seems like there's some false reporting going on now 
new_in_za2
Senior Member
Sorry to jump in and be random but when asking someone from the support team why my speeds were so poor on my 4mb uncapped account I was told that I used up ,"19,6 GB in a period of 2 hours". I don't understand how this is even possible. When questioning about how that's even possible he sent me a screenshot of logs to prove it to me. So it seems like there's some false reporting going on now
Downloading 19.6GB in 2 hours would mean an average download rate of just over 23Mbps. I don't think Telkom or Afrihost offer connections that fast.
Edit: You should send a message to 'Afriman' and ask him to hit Afrihost's support department over the head. Where Afrihost's support fails when contacted directly, Afriman usually gets things fixed.
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Just thought I'd share an nice email I just sent to Afrihost...:twisted:
Good Day
Unfortunately I have not received the expected level of service delivery from the second highest rated ISP in the country. As such I would like to cancel my account and clam back the money I have wasted so far. I would hope that your company proves true to its word.
Satisfaction Guaranteed
You have 60 days from signup to get DOUBLE your money back if you are not completely happy with our products and outstanding client service.
What was the problem?
Unrealistic and nontransparent throttling.
I would like to point out that I work in the IT industry and that I have been closely and accurately monitoring my ADSL connection over the past few days. As such I can say with confidence that the quality and stability of my local infrastructure can not be at fault.
One of the main reasons I moved from my Mweb 1Mb/s account was to improved my experience of streaming content. However over the last few days during reasonable times i.e. 5pm to 11pm I have been throttled to exactly and consistently half my line speed i.e. 1Mb/s. This I gather from afriman's comments on mybroadband is a punitive measure brought about by my "usage patterns". Last night (03/12/2012) my connection was dead from 11.30pm to 6.30am the next morning. It seems that the entire time I'm actually at home i.e. 5pm to 12pm will in future be experienced at half the speed I'm paying for, This is not acceptable!
Unfortunately as a result of the nontransparent nature of your bandwidth management systems I have no idea what constitutes an "infringement" or "abuse", I use these terms loosely as we are talking about an uncapped connection. Although I understand the need for a sustainable business model, I have found the method by which afrihost employs its bandwidth management systems to be unpalatable.
I will be moving my account to webafrica who are far more transparent about what "acceptable use" is.
Regards
Good Day
Unfortunately I have not received the expected level of service delivery from the second highest rated ISP in the country. As such I would like to cancel my account and clam back the money I have wasted so far. I would hope that your company proves true to its word.
Satisfaction Guaranteed
You have 60 days from signup to get DOUBLE your money back if you are not completely happy with our products and outstanding client service.
What was the problem?
Unrealistic and nontransparent throttling.
I would like to point out that I work in the IT industry and that I have been closely and accurately monitoring my ADSL connection over the past few days. As such I can say with confidence that the quality and stability of my local infrastructure can not be at fault.
One of the main reasons I moved from my Mweb 1Mb/s account was to improved my experience of streaming content. However over the last few days during reasonable times i.e. 5pm to 11pm I have been throttled to exactly and consistently half my line speed i.e. 1Mb/s. This I gather from afriman's comments on mybroadband is a punitive measure brought about by my "usage patterns". Last night (03/12/2012) my connection was dead from 11.30pm to 6.30am the next morning. It seems that the entire time I'm actually at home i.e. 5pm to 12pm will in future be experienced at half the speed I'm paying for, This is not acceptable!
Unfortunately as a result of the nontransparent nature of your bandwidth management systems I have no idea what constitutes an "infringement" or "abuse", I use these terms loosely as we are talking about an uncapped connection. Although I understand the need for a sustainable business model, I have found the method by which afrihost employs its bandwidth management systems to be unpalatable.
I will be moving my account to webafrica who are far more transparent about what "acceptable use" is.
Regards
4saken
Active Member
Hahahaha. Yes a big file is better anyway. Nobody gets any use in a Speedtest, realtime tests are always better, because they use separate protocols
gregmcc
Honorary Master
Downloading ATI drivers - coming in at a massive 8Kbps
Wait a sec...now my speed has trippled! 24Kbps
Has something broken in AH HQ?
Wait a sec...now my speed has trippled! 24Kbps
Has something broken in AH HQ?
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wingnut771
Honorary Master
+1 Bravo!
I've come from Webafrica (not so rosy over there, didn't like their shaping, landed in the situation where you hear, this is a shaped service blah blah fish paste) before Afrihost when they were with Internet Solutions, then they moved to MTN and fundamentally changed the product. Rather stick with Internet Solutions. I do most of my downloading between 12-6am and everything inbetween is about 300GB on a good month, normally about 200GB and you don't notice any shaping.
wingnut771
Honorary Master
I've unplugged myself to one of the quieter forums
I've been reading this this thread for a bout a week in horror since I bought the Business Uncapped from Afrihost as a first time ADSL customer. Well, my router arrived today and I'm receiving solid 1Mbps speeds (the speed I ordered) both during office hours, and now (11pm). Just thought I'd leave a positive response to show that it's not all bad out there.
Zewp
Banned
You should really give it a few days to see if this isn't just 'new account smoothness.'
Haha, yes I will. Will update its status once a day.
Freshy-ZN
Executive Member
Im on business 4Mb and the speeds for torrents as well as youtube are terrible after hours.
Lightscribe
Banned
Agreed...Afrihost made the biggest mistake ever, by joining up with mtn.
I've never, ever, been this frustrated with a service...not even with 384k with anyone.
NOTE: This is the 50GB capped account and 4MB speed with telkom..!
With Ah since 1910, 4 meg uncapped line. Evenings not able to even watch you tube anymore.
Since yesterday I'm trying Mweb's 7 day free account and it is way better. Speedtest is about the same.
Downloads better as well.
Will try it for another few days and then make a decision.
Since yesterday I'm trying Mweb's 7 day free account and it is way better. Speedtest is about the same.
Downloads better as well.
Will try it for another few days and then make a decision.
HermanTheGerman
Senior Member
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