Afrihost Uncapped ADSL Feedback

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Afriman, something must be wrong, I have never experienced such bad speeds on Capped, this is ran to Mweb.
This sudden drop in even capped accounts happened yesterday, Saturday everything ran perfect, good latency good speed.

Now only good latency, speed very bad, if it is this slow on capped, then uncapped suffers even more.

WebAfrica


Afrihost
 
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jannier said:
Afriman, something must be wrong, I have never experienced such bad speeds on Capped, this is ran to Mweb.

WebAfrica


Afrihost
Click to expand...


I agree, something is up, either AH don't know about or they try and downplay it. Hope its the former. I feel for the guys hope they can sort it out soon.
 
Pete_A said:
I am beginning to wonder about your mental health.
Myself and others are discussing what you told us, and how it had transpired to be different from what actually happened today. Its that simple. And it keeps happening.
Click to expand...

I don't see how anything I said warrants the kind of negative and conspiracy like posts that are flying around. I don't recall ever saying that the primary reason for putting in an IPC was to improve throughput for Cape Town. Yes, we did believe the when the IPC was complete, throughput would improve as a whole as it would reduce contention on the existing IPC, and generally performance would improve for Cape Town as there would be less latency and packet loss. We're still in the process of finalising the final optimisation of the IPC, that's why we haven't made any announcements, even though the IPC is there and is live on the network. We did say we'd be live on the 25th, and we delivered on that - but there are issues that need addressing. Our people are working around the clock to resolve this, but we've learned from our first experience and this should not take very long.

I'd really appreciate if anyone has their own theories about what they think is going on that they drop me a PM, I'll be happy to explain whatever is confusing them. That includes any questions you might have about my mental health :)
 
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AfriMan, I agree some comments are a bit harsh but you must also understand when you pay for a service and it is not up to scratch that you do get frustrated with promises. Patience are running low. We all want to support AH but it is becoming difficult. The weekend there were the excitement of the IPC to solve problems today and all the discounts people received. But at the end of the day we just want service for our money. Good luck with solving the problem.
 
Is the IPC and DCA in Cape Town taking strain?

WebAfrica
Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 5 ms 4 ms 4 ms wblv-ip-bb-1.ipnet.wa.co.za [41.185.100.1]
2 6 ms 6 ms 6 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
3 6 ms 6 ms 6 ms wnls-cr2-vl-801.wa.co.za [41.185.0.66]
4 9 ms 11 ms 7 ms wnls-cr1-vl-10.wa.co.za [41.185.0.42]
5 6 ms 6 ms 6 ms mweb.ct1.napafrica.net [196.46.25.15]
6 9 ms 10 ms 11 ms tengig0-0-0-1.cpt-p-2.mweb.co.za [197.84.4.166]
7 7 ms 6 ms 7 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 6 ms 7 ms 6 ms 196.28.178.66
9 7 ms 7 ms 7 ms cte-core-sw2.vwol.net [196.41.144.35]
10 7 ms 7 ms 6 ms www.mweb.co.za [196.2.63.110]

Trace complete.


Afrihost
Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 5 ms 5 ms 5 ms 105-236-8-193-esr-lo.mtnbusiness.co.za [105.236.8.193]
3 30 ms 74 ms 83 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 81 ms 111 ms 82 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 7 ms 7 ms 9 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 43 ms 40 ms 44 ms 196.44.31.106
7 8 ms 6 ms 6 ms ct-cr-2.za--ct-cr-1.za-a.mtnns.net [196.44.31.108]
8 45 ms 88 ms 51 ms 196.44.0.74
9 7 ms 6 ms 7 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]
10 10 ms 10 ms 11 ms tengig0-0-0-1.cpt-p-2.mweb.co.za [197.84.4.166]
11 7 ms 7 ms 7 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
12 25 ms 25 ms 20 ms 196.28.178.66
13 7 ms 7 ms 7 ms cte-core-sw2.vwol.net [196.41.144.35]
14 8 ms 8 ms 10 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
as the day progressed things got steadily worse...
Test conducted on 25 February 2013 20:09 (international)
Download Speed: 730 kbps (91.3 KB/sec transfer rate)
Upload Speed: 312 kbps (39 KB/sec transfer rate)
Latency: 451 ms
 
On a completely unrelated note... Clientzone seems to be down still. When I try to log in, it just clears the username and password fields, doesn't even say login failed. I tried the 'recover password' functionality and got exactly the same password back as I was trying to log in with.
 
new_in_za2 said:
On a completely unrelated note... Clientzone seems to be down still. When I try to log in, it just clears the username and password fields, doesn't even say login failed. I tried the 'recover password' functionality and got exactly the same password back as I was trying to log in with.
Click to expand...

havent had issues just logged in and did a line fix and test..
 
This is where it stands, and apologies for earlier outbursts, today has been a little more challenging than usual -if you've been following other threads.

We are aware that there are throughput issues in the new IPC and we are doing everything possible to resolve this. Za this is a top priority for our directors and the big guns at MTN and I can promise you that a ton of money is being thrown at the problem to make it work. We if course want to deliver the best latency AND throughput to Cape Town clients, and your overall improved service is what we intend and work towards delivering. If I misspoke or was not clear in earlier statements today, then hopefully this will be what is taken away. We're extremely positive that latency results are now much better across the board, and judging from yesterday's positive feedback from initial traffic on the new IPC, everything should be manageable once we find the right balance. We believe the current issues should dissipate once we finalize and optimize the shaping implementation on the Cape Town IPC. We don't expect this will take very long, and we are also seeing intermittent results as we test, so we are trying to make sure we catch any peripheral issues early and resolve everything at once.

Again, apologies if this was not stated in the fact or spirit of my earlier posts, we are very concerned with throughput reports coming through from CT and resolution is out highest priority. There are no other factors at play, as seem have suggested, like mass cancellations, congestion due to mystery bonuses or any of the like (please PM if you'd like some info on anything so I can clear things up before conclusions are reached).

We know this has a massive impact on our clients, and your posts are not falling on deaf ears.
 
AfriMan said:
The Cape Town and Durban IPC's are additional capacity (3 + 2 added to our current 8), and designed to give the country as a whole better throughput. But if it was purely a capacity issue, we would just have added 5GB's to JHB and that would have been quick and easy. We're (with MTN) spending MILLIONS putting an IPC in Cape Town because clients complained of increased latencies and slow pings overseas, and this was the primary reason for a local IPC. I don't know where this message was lost in translation, but that is the long and short of it.
Click to expand...

Come off it. I think most users, apart from the gamers (and I don't know what % that is), would have been quite happy if you'd solved the speed issue by just adding capacity to JHB months ago, but you have repeatedly given the impression that the Cape Town/Durban IPCs going live would be the panacea for all our problems.

I understand the technical background behind the IPC, and it fact it was pointed out by other forumites such as Sinbad, that in theory the lack of an IPC should not be the cause of the speed issue, however, at no point did you admit that it was a capacity issue. Both yourself, and your helpdesk in response to complaints about speed, referred repeatedly to the new IPC. (BTW, I am not quite in agreement about the IPC not having an effect on speed at the coastal areas - if you take into account possible congestion on the Cape Town - JHB pipe and the fact that international traffic would have had to theoretically traverse it twice.)
 
garp said:
Come off it. I think most users, apart from the gamers (and I don't know what % that is), would have been quite happy if you'd solved the speed issue by just adding capacity to JHB months ago, but you have repeatedly given the impression that the Cape Town/Durban IPCs going live would be the panacea for all our problems.

I understand the technical background behind the IPC, and it fact it was pointed out by other forumites such as Sinbad, that in theory the lack of an IPC should not be the cause of the speed issue, however, at no point did you admit that it was a capacity issue. Both yourself, and your helpdesk in response to complaints about speed, referred repeatedly to the new IPC. (BTW, I am not quite in agreement about the IPC not having an effect on speed at the coastal areas - if you take into account possible congestion on the Cape Town - JHB pipe and the fact that international traffic would have had to theoretically traverse it twice.)
Click to expand...

The throughput issues experienced at the moment are not a capacity issue and are most likely due to shaping. But as you mentioned if this were purely capacity driven, we could have just added the IPC to JHB. We wanted to address the latency issues while also adding additional capacity.

It sounds like we're both trying to say to make the same point. Right now the capacity is there, or almost - we still need Durban to come online, and then it stands to reason that there will be more bandwidth to spread around, also congestion in other parts of the country will not affect your IPC (and vice versa). Right now the issue is that we haven't pinned down the ipc's management quite yet, and there are some intermittent areas of slow throughout and high latency. When we get those pinned down, exactly as we did with jhb's, we expect our clients will receive the ADSL experience we have in mind for them.
 
new_in_za2 said:
Oh, I can understand why every single Afrihost uncapped user is very frustrated. What I can't understand is why Garp constantly needs to try to turn it into a Cape Town issue, why he is 100% resistant to facts and why he gets so bloody angry when someone corrects his misinformation. But as I said, I've given up. Garp doesn't want to learn new things, he just wants to complain about his warped view of reality.
Click to expand...

Oh please, I have never made it out to be an exclusively Cape Town problem, however, there is a speed issue in Cape Town and has been for some months. I still don't understand why you seem to want to attack me personally every time I raise the issue. I live in both Cape Town and Johannesburg so have possibly a unique experience of the comparison between the quality of service between the two locations. If you review this thread you will see that I am not the lone Capetonian complaining about poor speeds.

As I sit here tonight this is my experience on a 4mbps uncapped account - maybe this is not unique to Cape Town, I don't know, but there are at least 2 others in Cape Town on this thread that have also posted similar results this evening and I don't see anyone complaining from elsewhere:

2534128209.png
 
AfriMan said:
This is where it stands, and apologies for earlier outbursts, today has been a little more challenging than usual -if you've been following other threads.

We are aware that there are throughput issues in the new IPC and we are doing everything possible to resolve this. Za this is a top priority for our directors and the big guns at MTN and I can promise you that a ton of money is being thrown at the problem to make it work. We if course want to deliver the best latency AND throughput to Cape Town clients, and your overall improved service is what we intend and work towards delivering. If I misspoke or was not clear in earlier statements today, then hopefully this will be what is taken away. We're extremely positive that latency results are now much better across the board, and judging from yesterday's positive feedback from initial traffic on the new IPC, everything should be manageable once we find the right balance. We believe the current issues should dissipate once we finalize and optimize the shaping implementation on the Cape Town IPC. We don't expect this will take very long, and we are also seeing intermittent results as we test, so we are trying to make sure we catch any peripheral issues early and resolve everything at once.

Again, apologies if this was not stated in the fact or spirit of my earlier posts, we are very concerned with throughput reports coming through from CT and resolution is out highest priority. There are no other factors at play, as seem have suggested, like mass cancellations, congestion due to mystery bonuses or any of the like (please PM if you'd like some info on anything so I can clear things up before conclusions are reached).

We know this has a massive impact on our clients, and your posts are not falling on deaf ears.
Click to expand...

Thx AfriMan, please remember to test with a Business Uncapped account as well, it appears there might have been a mix-up with the throughput rules on the Business Uncapped. And Good Luck, I am looking forward to a full recovery of the AH service.
 
Afriman post:
"... or almost - we still need Durban to come online, and then it stands to reason that there will be more bandwidth to spread around..."

So what date till Durban comes online then? My frustration was I was told to wait till the 25th, then I am told there is more to the story. Is there more to this after Durban comes online? Or is that the final chapter? When is that happening then? I just want to know the straight talk now, no more stringing along. Otherwise I am just jumping ship. Seriously Since November till now is 4-5 months, I cant carry on forever. 6 months has to be the deadline here right?
 
Pete_A said:
Afriman post:
"... or almost - we still need Durban to come online, and then it stands to reason that there will be more bandwidth to spread around..."

So what date till Durban comes online then? My frustration was I was told to wait till the 25th, then I am told there is more to the story. Is there more to this after Durban comes online? Or is that the final chapter? When is that happening then? I just want to know the straight talk now, no more stringing along. Otherwise I am just jumping ship. Seriously Since November till now is 4-5 months, I cant carry on forever. 6 months has to be the deadline here right?
Click to expand...

We were only informed at the last minute that Telkom have run into issues, the intention has always been for both ipc's to go live today. I'll post more information as I get it, but we're hoping there won't be too long a delay.
 
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