Afrihost Uncapped ADSL Feedback

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For the last 4 months I have been ridiculously unhappy with this whole MTN move. I cancelled my Afrihost account on the 25th of this month and cant wait to get back using IS. I am looking at either OpenWeb or Web Africa since they have gone to IS now. I am sad to be leaving Afrihost tho after being with them for so long! They have always been great as far as support goes and value for money. I just cannot handle the poor quality anymore. Constant lag spikes every day. Even when it is not lagging it is consistently 40-50 ms higher than IS accounts I ave tested. So BB Afrihost. I do hope you can get back on track someday.
 
AfriMan said:
The throughput issues experienced at the moment are not a capacity issue and are most likely due to shaping. But as you mentioned if this were purely capacity driven, we could have just added the IPC to JHB. We wanted to address the latency issues while also adding additional capacity.

It sounds like we're both trying to say to make the same point. Right now the capacity is there, or almost - we still need Durban to come online, and then it stands to reason that there will be more bandwidth to spread around, also congestion in other parts of the country will not affect your IPC (and vice versa). Right now the issue is that we haven't pinned down the ipc's management quite yet, and there are some intermittent areas of slow throughout and high latency. When we get those pinned down, exactly as we did with jhb's, we expect our clients will receive the ADSL experience we have in mind for them.
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And how much longer do I have to wait before my pings in-game go back to 180 like they were before mtn move?!?! Currently I sit with 230-he worst 250 ms spiking to 2000+ every few minutes. WTF is going on? I switch to my IS account and its perfect at 180ms again. Come on Afrihost get your stuff together. I've already cancelled my Afrigamer account because quite frankly it is probably the worst account for gaming in the country atm! You have never even given us lower contention ratios like OpenWeb gold gives.
 
rhettstar said:
For the last 4 months I have been ridiculously unhappy with this whole MTN move. I cancelled my Afrihost account on the 25th of this month and cant wait to get back using IS. I am looking at either OpenWeb or Web Africa since they have gone to IS now. I am sad to be leaving Afrihost tho after being with them for so long! They have always been great as far as support goes and value for money. I just cannot handle the poor quality anymore. Constant lag spikes every day. Even when it is not lagging it is consistently 40-50 ms higher than IS accounts I ave tested. So BB Afrihost. I do hope you can get back on track someday.
Click to expand...

You might also want to consider Plugg aka IS.
 
What kind of ****ty response is this:

Our Uncapped ADSL accounts are designed to deliver the best possible overall experience to all our clients using it.

We believe that using real times services like web browsing, VoIP, streaming (YouTube) and gaming are our clients priority services. We therefore ensure that these services are given the highest priority on the network at all times. We give downloads, particularly torrents and Peer 2 Peer services lower priority, but we continually strive to deliver the maximum amount of bandwidth to downloads without affecting real time services.

We will continue to dynamically adjust capacity on the network to give the best overall experience to uncapped users, no matter what services they are using, but rest assured that your priority real time services should always run at the best speeds possible. Generally downloads will achieve better speeds in off-peak times, when the demand for bandwidth by realtime services are reduced and network capacity can be allocated.

Kind Regards,

Rudzani
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the nerve of these people, telling me the slow speeds are due to shaping, and I should download after hours!??? I am f-ing downloading after hours, you donkey farts!
 
Naks said:
What kind of ****ty response is this:
the nerve of these people, telling me the slow speeds are due to shaping, and I should download after hours!??? I am f-ing downloading after hours, you donkey farts!
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I know it's not an excuse, but they are getting in new support guys. Give them a chance.
 
Naks said:
the nerve of these people, telling me the slow speeds are due to shaping
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And dictate to us what our priority services are ;) It annoys me that ISPs assume how we prioritize/use our data, which just happens to be the same way as they wish for us to use our data.
 
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burn said:
And dictate to us what our priority services are ;) It annoys me that ISPs assume how we prioritize/use our data which just happens to be the same as how they wish for us to use our data.
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So seriously, you'd prefer slightly faster downloads but massive latency on web page loads, massive youtube buffering and 1500ms in-game pings?
 
Guys, we're happy to say that Cape Town's IPC is now running at 100% (not capacity but performance wise). We've resolved all of the intermittent issues, and so far our monitoring shows that performance is stable and very awesome.

Everyone should be getting good throughput, while latencies and pings should continue to be awesome. Really glad we could have this sorted. Many hours have been sent trying to work this out and give you guys in the South the service you expect.

PLEASE, please PM me if you're not getting the right speeds or service, we'll need to do full troubleshooting. Our own local tests (we have 3rd party companies testing locally for us) show that the network is running perfectly, so we want to make sure that we don't assume the network is at fault and miss obvious other issues. It not only means that your issue is being misdiagnosed, but also you're not getting the speed that you should when possible changes are not made (because we think it's the network).

We know it's been a rough couple of days, and we've been feeling the pain of our clients affected. We're truly confident that all is resolved now, and everything should only improve from now.

:)
 
AfriMan said:
Guys, we're happy to say that Cape Town's IPC is now running at 100% (not capacity but performance wise). We've resolved all of the intermittent issues, and so far our monitoring shows that performance is stable and very awesome.

Everyone should be getting good throughput, while latencies and pings should continue to be awesome. Really glad we could have this sorted. Many hours have been sent trying to work this out and give you guys in the South the service you expect.

PLEASE, please PM me if you're not getting the right speeds or service, we'll need to do full troubleshooting. Our own local tests (we have 3rd party companies testing locally for us) show that the network is running perfectly, so we want to make sure that we don't assume the network is at fault and miss obvious other issues. It not only means that your issue is being misdiagnosed, but also you're not getting the speed that you should when possible changes are not made (because we think it's the network).

We know it's been a rough couple of days, and we've been feeling the pain of our clients affected. We're truly confident that all is resolved now, and everything should only improve from now.

:)
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Cannot be Afriman;

I reset the port now 2x with Fix my Line
Stable connection 10mbps
100GB Capped account

Speed is not good and latency not stable.

To MTN


To Mweb



To SAIX


Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 5 ms 5 ms 5 ms 105-236-8-193-esr-lo.mtnbusiness.co.za [105.236.8.193]
3 54 ms 33 ms 30 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 31 ms 30 ms 32 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 38 ms 34 ms 33 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 8 ms 8 ms 10 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 14 ms 9 ms 7 ms 196.44.0.74
8 10 ms 9 ms 7 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]
9 13 ms 9 ms 11 ms tengig0-0-0-1.cpt-p-2.mweb.co.za [197.84.4.166]
10 20 ms 18 ms 10 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
11 32 ms 31 ms 31 ms 196.28.178.66
12 8 ms 7 ms 8 ms cte-core-sw2.vwol.net [196.41.144.35]
13 15 ms 8 ms 7 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to mtnbusiness.co.za [196.30.245.9]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 5 ms 4 ms 4 ms 105-236-8-193-esr-lo.mtnbusiness.co.za [105.236.8.193]
3 10 ms 8 ms 6 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 30 ms 31 ms 30 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 44 ms 6 ms 7 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 38 ms 41 ms 38 ms ct-nt-1--rb-nt-1-a.mtnns.net [196.44.31.66]
7 35 ms 34 ms 34 ms 196.44.31.97
8 35 ms 31 ms 34 ms vlan11.or1.jnb6.za.mtnbusiness.net [196.30.1.110]

Tracing route to webafrica.co.za [196.220.58.66]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 5 ms 4 ms 5 ms 105-236-8-193-esr-lo.mtnbusiness.co.za [105.236.8.193]
3 8 ms 6 ms 6 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 30 ms 30 ms 30 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 6 ms 7 ms 8 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 35 ms 33 ms 34 ms tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.143]
7 36 ms 31 ms 30 ms wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.197]
8 7 ms 7 ms 7 ms 196.43.25.205
9 39 ms 34 ms 37 ms 196.43.51.26
10 9 ms 8 ms 9 ms wnls-cr1-vl-101.wa.co.za [196.220.59.225]
11 13 ms 8 ms 8 ms wnls-hr1-gi-8-13.wa.co.za [41.185.1.18]
12 10 ms 9 ms 8 ms 196.220.58.66

Trace complete.

PM sent.
 
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@Naks, only if your line is with Afrihost (Bundle option data+line) can you do a port reset via the app or controlpanel on the site. :p

Good to hear AfriMan, this means those of us who are waiting for the DBN IPC to go live are in for a longer wait ?

Could not stream BBC shows lastnight hence the question.
 
Yuu said:
@Naks, only if your line is with Afrihost (Bundle option data+line) can you do a port reset via the app or controlpanel on the site. :p.
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thanks, but my line is with Telkom.

I've asked SWAMBO who is at home to unplug/replug the modem and run another speedtest

Edit: after reset, down 2.61mB/s and up: 0.42mB/s
 
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AfriMan said:
Guys, we're happy to say that Cape Town's IPC is now running at 100% (not capacity but performance wise). We've resolved all of the intermittent issues, and so far our monitoring shows that performance is stable and very awesome.

Everyone should be getting good throughput, while latencies and pings should continue to be awesome. Really glad we could have this sorted. Many hours have been sent trying to work this out and give you guys in the South the service you expect.

PLEASE, please PM me if you're not getting the right speeds or service, we'll need to do full troubleshooting. Our own local tests (we have 3rd party companies testing locally for us) show that the network is running perfectly, so we want to make sure that we don't assume the network is at fault and miss obvious other issues. It not only means that your issue is being misdiagnosed, but also you're not getting the speed that you should when possible changes are not made (because we think it's the network).

We know it's been a rough couple of days, and we've been feeling the pain of our clients affected. We're truly confident that all is resolved now, and everything should only improve from now.

:)
Click to expand...

Hallelujah! Thanks you very much! Amen! :-)
 
"Business accounts should be back to awesome, now that we've sorted out the IPC. Can you check what things are like now?"

Purrfect :-) Thanks!
 
AfriMan said:
Guys, we're happy to say that Cape Town's IPC is now running at 100% ............
.......We know it's been a rough couple of days, and we've been feeling the pain of our clients affected. We're truly confident that all is resolved now, and everything should only improve from now.

:)
Click to expand...

Better change that to months....:p

On more serious note:
Yes, the overall experience is definitely better now (at least in my case)
Line seems to have come back to live. TGFT

Even had a phone call from the telkom tech to check how things are going.
or it might be just my lucky day...hope it stays that way.

I really hope you guys are going to slacken the JHB shaping now, so we can all
have some payback time.
 
AfriMan said:
Guys, we're happy to say that Cape Town's IPC is now running at 100% (not capacity but performance wise). We've resolved all of the intermittent issues, and so far our monitoring shows that performance is stable and very awesome.

Everyone should be getting good throughput, while latencies and pings should continue to be awesome. Really glad we could have this sorted. Many hours have been sent trying to work this out and give you guys in the South the service you expect.

PLEASE, please PM me if you're not getting the right speeds or service, we'll need to do full troubleshooting. Our own local tests (we have 3rd party companies testing locally for us) show that the network is running perfectly, so we want to make sure that we don't assume the network is at fault and miss obvious other issues. It not only means that your issue is being misdiagnosed, but also you're not getting the speed that you should when possible changes are not made (because we think it's the network).

We know it's been a rough couple of days, and we've been feeling the pain of our clients affected. We're truly confident that all is resolved now, and everything should only improve from now.

:)
Click to expand...


Not so great again - CAPPED 25GB account on 4mbps line:

2541062869.png


..and downloads seem to be shaped. I cannot tell any difference between the capped account and uncapped account at all. Both running max 25% of advertised speed and downloads running < ~100kbps.
 
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