Afrihost Uncapped ADSL Feedback

[HapticSimian]

I agree, although in the last couple of months it does feel like we've taken a couple of steps back. In Cape Town at least. I don't feel that I get the same value that I got 6 months ago any more. Internet issues were normally a rare occurrence. Now it feels like a weekly thing... sometimes more than once a week.

Agreed.

I really do hope Afrihost can stabilise their ****, because they're the one company amongst my debit orders I really don't mind giving money to. But the sheen is wearing thin...

 

[ClintonExsteen]

after 98% of the day been bliss... we now encounter

Test conducted on 11 March 2013 20:21 (international)
Download Speed: 1496 kbps (187 KB/sec transfer rate)
Upload Speed: 337 kbps (42.1 KB/sec transfer rate)
Latency: 477 ms

 

[MrGray]

Oh dear, back to the nightly < ~1mbps speeds and international in the toilet. Oh well, at least we had almost 24hrs

 

[Sinbad]

Lock n load!

 

[AfriMan]

WACS or EASSY? Your website states cable break on EASSY

Also can you get the guys to look into why this url isn't working on your network:
http://www.farefinder.virgintrains....=BHM&dest=EUS&out=20130315&monthview=outbound

If you read the quote again, it says we're diverting onto EASSy.

Will ask our guys to look into the virgin site. Will get back to you on that

EDIT: My Bad - It was the other way around.

 

[AfriMan]

I ran some tests on my side - throughput seems to be normal on international and local. Been running some test on 4Mbps line, and all seems good.

Is it mainly guys in Cape Town having issues, or elsewhere?

I'm not sure what you guys are experiencing, but I'll keep testing to see what's

 

[ClintonExsteen]

I ran some tests on my side - throughput seems to be normal on international and local. Been running some test on 4Mbps line, and all seems good.

Is it mainly guys in Cape Town having issues, or elsewhere?

I'm not sure what you guys are experiencing, but I'll keep testing to see what's

Not sure about where-else it could be but CPT seems slow again, after most of the day been good....

 

[grim]

I ran some tests on my side - throughput seems to be normal on international and local. Been running some test on 4Mbps line, and all seems good.

Is it mainly guys in Cape Town having issues, or elsewhere?

I'm not sure what you guys are experiencing, but I'll keep testing to see what's

International seems to be better now but still not 100%: http://www.speedtest.net/result/2566754246.png

I'm in PTA

If you read the quote again, it says we're diverting onto EASSy.

Will ask our guys to look into the virgin site. Will get back to you on that

From your site:

There has been a cable break affecting traffic over the EASSY link. Traffic has been routed via other alternative paths and there is no impact on latency to international sites. Engineers are investigating the cable break.

www.virgintrains.co.uk loads fine, it's when it redirects when you try to purchase a ticket that it breaks

 

[HapticSimian]

I ran some tests on my side - throughput seems to be normal on international and local. Been running some test on 4Mbps line, and all seems good.

Is it mainly guys in Cape Town having issues, or elsewhere?

I'm not sure what you guys are experiencing, but I'll keep testing to see what's

'Tis better now, AfriMan... Up until an hour or so ago the speeds in Jo'burg were horrendous, but things seem to have normalised.

As a bit of an aside, where should I start if I want to get to the bottom of why I simply can't stream a 720p Youtube clip? A 4 meg line (actually 4 meg account on a 10 meg line) should be more than ample, but I haven't been able to for months. Wasn't ever much of a bother, but it's now starting to get annoying.

*edit*

My line's also with you guys...

 

[kripstoe]

Agreed.

I really do hope Afrihost can stabilise their ****, because they're the one company amongst my debit orders I really don't mind giving money to. But the sheen is wearing thing...

I do not think the blame is squarely at the door of AH. Telkom is responsible for a lot of the issues imho.

I ran some tests on my side - throughput seems to be normal on international and local. Been running some test on 4Mbps line, and all seems good.

Is it mainly guys in Cape Town having issues, or elsewhere?

I'm not sure what you guys are experiencing, but I'll keep testing to see what's

Cape Town. Speed is ok. Latency is kind of high again.

 

[AfriMan]

International is restored. Apologies for the confusion, it was a break on EASSy, so traffic was diverted on WACS. This north-south, left-right business is confusing this time of night.

Cable has been repaired and is back up, service should be as normal now

 

[AfriMan]

International seems to be better now but still not 100%: http://www.speedtest.net/result/2566754246.png

I'm in PTA



From your site:


www.virgintrains.co.uk loads fine, it's when it redirects when you try to purchase a ticket that it breaks

Yes, my bad, it was the other way around - cables!

We're escalating the Virgin site issue to MTN, we've sent them some traceroutes and we should get an answer pretty soon

 

[Bufamotis]

@AfriMan - I dunno what's going on with my connection, been wonky since 09:00PM-ish

Presently the only device connected to the internet at home is my PC and only two programs accessing internet for the sake of isolating the problem - Firewalled as well

Chrome Download
raring-desktop-amd64.iso - 611 B/s - 293 KB of 940 MB, 10 days left

Torrent downloads
Total D:41.0kB/s

Test conducted on 3/11/2013 11:24:44 PM

Download Speed: 1598 kbps (199.8 KB/sec transfer rate)
Upload Speed: 223 kbps (27.9 KB/sec transfer rate)
Latency: 54 ms

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 16 ms <1 ms <1 ms 192.168.0.1
2 59 ms 61 ms 71 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.
3.193]
3 29 ms 24 ms 20 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 23 ms 33 ms 68 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 57 ms 44 ms 37 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 50 ms 14 ms 16 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 63 ms 47 ms 47 ms 196.44.31.99
8 93 ms 80 ms 81 ms 196.30.1.39
9 90 ms 88 ms 81 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 36 ms 37 ms 47 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 48 ms 12 ms 12 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 22 ms 1 ms <1 ms 192.168.0.1
2 15 ms 14 ms 15 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.
3.193]
3 17 ms 13 ms 34 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 12 ms 17 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 11 ms 14 ms 14 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 12 ms 12 ms 13 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 20 ms 20 ms 21 ms 196.44.31.99
8 72 ms 95 ms 90 ms 196.30.1.39
9 29 ms 27 ms 39 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 39 ms 14 ms 13 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 22 ms 20 ms 19 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

 

[AfriMan]

@AfriMan

Presently the only device connected to the internet at home is my PC and only two programs accessing internet for the sake of isolating the problem - Firewalled as well

Chrome Download
raring-desktop-amd64.iso - 611 B/s - 293 KB of 940 MB, 10 days left

Torrent downloads
Total D:41.0kB/s

Test conducted on 3/11/2013 11:24:44 PM

Download Speed: 1598 kbps (199.8 KB/sec transfer rate)
Upload Speed: 223 kbps (27.9 KB/sec transfer rate)
Latency: 54 ms

And without the firewall?

We're not experiencing any general issues on the network now, IPC is running nicely in JHB and contention is almost zero. If you're getting such slow speeds, it's not likely to be the network.

Drop me a PM and let's try a few things

 

[kripstoe]

I give up

1 1 ms <1 ms <1 ms router [172.25.160.1]
2 75 ms 90 ms 60 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.4.193]
3 152 ms * 147 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 78 ms 74 ms 115 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]

 

[Bufamotis]

And without the firewall?

My connection is and has always been firewalled, what I meant to say was that I am monitoring both my router and no device (known or unknown) is leaching my wifi and there's no suspect apps on my PC downloading or uploading anything, now malware etc.

but even with the firewall shut down:
LOCAL
Test conducted on 3/11/2013 11:41:36 PM

Download Speed: 1105 kbps (138.1 KB/sec transfer rate)
Upload Speed: 300 kbps (37.5 KB/sec transfer rate)
Latency: 38 ms

INTERNATIONAL
Test conducted on 3/11/2013 11:43:41 PM

Download Speed: 1205 kbps (150.6 KB/sec transfer rate)
Upload Speed: 276 kbps (34.5 KB/sec transfer rate)
Latency: 220 ms

 

[kripstoe]

Internet dead again. Durbanville. Same as last night.

 

[Supreme Element]

Speeds are terrible again since last night. Speedtest sites wont even load. I've about had it now. Its now time to bail. Seems like its never gona be fixed.

I wonder if Afrihost will hold their end of the deal as they say "Double Money Back GuaranteeTry us out and if you decide to leave us within the first 60 days we'll pay you DOUBLE your money back. No risk for you. All the risk for us" ???

Its really been an awful experience.

 

[Supreme Element]

I've just activated my mweb trial. Ping and speeds are gr8. So no problem on Telkom side.

 

[HapticSimian]

I'd sooner resign myself to internetlessness before ever consigning another cent to MWeb...