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Afrihost Uncapped DSL Feedback
- Thread starter AfriFella
- Start date
Reaper1242
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I tried turbocharging and all runs fine. They're shaping. Even their own site apparently.
Still nothing from Afrihost
Reaper1242
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This is the reply I got this morning from Afrihost.
"Trust you are well.
Terribly sorry about the experience.
Our network team is currently investigating several reports of slow internet access during peak times."
"Trust you are well.
Terribly sorry about the experience.
Our network team is currently investigating several reports of slow internet access during peak times."
Gekco
Expert Member
This is what I received this morning:
"Kindly note that I have taken a look into your account, tested the line and found that it is currently syncing optimally at 5117 kbps with a healthy noise ratio of 27.5 dB. I went on further to perform a port recreate and ran a session audit so as to refresh the connection on my end. Kindly delete all your browsing history restart the router at your earliest convenience and monitor the performance of your line from there.
Should the issue continue to persist kindly forward a speed test of the connectivity you are getting or and sms "Help" to 32541 at the exact time of the occurrence and we will contact you or escalate the matter. "
CTBP
Executive Member
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- Nov 22, 2010
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What I don't understand is why is there no staff available on weekends when things go to hell? it's not like the internet turns off on Friday at 5pm and every paying customer goes off to do something else, I have never been able to get through on the phone or on the client support on weekends, seems very unprofessional.
savage
Expert Member
The Internet doesn't, but Afrihost does... Every day from 5PM till 10PM :crylaugh:
adamr
Executive Member
The network is clearly over subscribed. To boot afrihost execs don't have any short term plans (or the money) to buy/obtain more capacity ...
Execs selling their Porsches to buy more capacity in this tough economic climate is not easy and I know Toby does not give the best trade in values
So the reps on here most prob been instructed to entertain the queries but not admit to the issue of over subscription. Why ? Because if they admit to the fault then automatically there is an expectation that this will be fixed. Which means they need to spend money and also means the rest of the afrihost customers that did not "experience" issues will now go "hey yes I have problems ... Why did I not see this and My internet must be fixed else we will protest and toi toi"
Then those new 2018 turbo s 991.2s will need to be put on the back burner as you now need to buy more capacity and that sucks .... Stupid customers *tsk tsk* foiling afrihost exec goals
Execs selling their Porsches to buy more capacity in this tough economic climate is not easy and I know Toby does not give the best trade in values
So the reps on here most prob been instructed to entertain the queries but not admit to the issue of over subscription. Why ? Because if they admit to the fault then automatically there is an expectation that this will be fixed. Which means they need to spend money and also means the rest of the afrihost customers that did not "experience" issues will now go "hey yes I have problems ... Why did I not see this and My internet must be fixed else we will protest and toi toi"
Then those new 2018 turbo s 991.2s will need to be put on the back burner as you now need to buy more capacity and that sucks .... Stupid customers *tsk tsk* foiling afrihost exec goals
Reaper1242
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32541 doesn't work. I sent 7 last night.
I was just told it's exchange congestion. How then does turbocharging fix it? How does it work fine on another ISP account?
CTBP
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Lol
renagade-wolf
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You forgot to mention streaming from youtube is not not affected
as you can see by my previous post watching "Rick Astley - Never Gonna Give You Up" with a nice download speed of 8mbits/s, though websites couldn't load.Gekco
Expert Member
They did actually call me back last night. I was clearly told it was because of shaping. I replied that I can understand some degree of shaping, but not making the service totally unusable. I strongly suspect they have whitelisted only a few popular sites such as Facebook and YouTube and the rest simply go down the toilet.
I will test again tonight after the response I received this morning...
PS - What are the best alternatives for Uncapped 4Mb/s ADSL from competitors?
renagade-wolf
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- Jun 16, 2012
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Can afrihost also remove this useless icon from the clientzone since it lies, it never drops below 100%, though they are obviously shaping
And it has been a while since i have seen reps avoid there support topics
And it has been a while since i have seen reps avoid there support topics
Reaper1242
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I'm going to try Crystal Web. Hearing good thing
- Joined
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Something is definitely off with that latency. How is the latency looking today?
Could you ping bras.afrihost.com please.
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Were you able to run a traceroute? I need to figure out where the latency is coming from.
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Ah! Thanks.
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Our Support Team is available 24-hours a day, 7-days a week. The Social Media Team is online Monday to Friday, 08h00 to 20h00 though.
So it's worrisome to hear that you didn't get through to our Support Team over the weekend.
Have you tried SMS'ing Help to 32541?
Our Support Team is available 24-hours a day, 7-days a week. The Social Media Team is online Monday to Friday, 08h00 to 20h00 though.
So it's worrisome to hear that you didn't get through to our Support Team over the weekend.
Have you tried SMS'ing Help to 32541?
I never got any response from SMS's either.....
CTBP
Executive Member
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Things are fine again this morning but I need answers here, this seems to be happening every weekend, and there is no one to contact or at least the staff are swamped with who knows how many calls and emails because so many users are having the same problems, I would love a poll to see how many people have contacted Afrihost support and how many actually received a response over weekends.