Afrihost Vodacom Fixed 5G thread

[werny]

My Vodacom connection is completely dead this morning, not even a reboot helps... WTF did Vodacom do last night?

When I login to the router it shows that it's only picking up 3G and refuses to connect, never had an issue (with signal) in the last +-2 months of service, definitely have coverage, maybe they messed up the highsite or something, who knows.

Really feels like I've wasted money getting this service to be honest, constant issues, below-average speeds, CGNAT, etc. Unfortunately stuck with it because I took the damn router and would have to pay for the thing if I cancel now.

 

[werny]

@Afrigirl no network. Limited Service.

Same here. Unfortunately

 

[Afrigirl]

Same here. Unfortunately

Morning. We are checking.

 

[RedViking]

If we get Vodacom Fixed LTE and it doesn't work, can we switch to a different network, e.g. Telkom Fixed LTE ?

 

[1am7h30n3]

I went to speak to Afrihost support, but there was this message.

VODACOM FIXED LTE OUTAGE

We are investigating reports of no connectivity affecting clients on the Vodacom LTE . We are working on identifying and resolve this issue as quickly as possible. We apologize for any inconvenience that this may be causing.

Please check our Network status page for updates: https://www.afrihost.com/status?product=fixed-wireless

If your query is linked to the outage and you no longer require assistance with this chat please respond with the message “Close” and we will automatically end this chat for you.
Alternatively please hold for the next available agent to assist.

 

[Afrigirl]

@Afrigirl no network. Limited Service.

@werny @1am7h30n3 Please reboot and advise.

 

[dotcat]

@werny @1am7h30n3 Please reboot and advise.

still nothing

 

[1am7h30n3]

@werny @1am7h30n3 Please reboot and advise.

Still not working after reboot, thanks.

 

[werny]

@werny @1am7h30n3 Please reboot and advise.

Also still nothing after a reboot, on the web interface it shows either "limited service" or 3G.

 

[Afrigirl]

Thank you for confirming.
Our team is currently in a troubleshooting session with Vodacom and is working to resolve the issue as soon as possible. We apologise for the inconvenience and appreciate your patience.

 

[werny]

Update - It finally picked up 4G+ now and connected, but throughput is basically zero, cannot even perform a speedtest and websites just times out, so still issues even though there is a connection now at least.

 

[Afrigirl]

Update - It finally picked up 4G+ now and connected, but throughput is basically zero, cannot even perform a speedtest and websites just times out, so still issues even though there is a connection now at least.

Please check now.

 

[William1102]

Did the maintenance scheduled for last night help anyone? Mine is, if anything, worse than before. Will speak to support again later today when I get a chance.

Yes 100% I am completely down just going to cancel this 4 days of downtime

 

[Afrigirl]

Yes 100% I am completely down just going to cancel this 4 days of downtime

Hi.
Please check now, you should be able to connect

 

[werny]

Please check now

Unfortunately still nothing, it connects to the network (4G+) but cannot browse or do speedtest.

 

[Afrigirl]

Unfortunately still nothing, it connects to the network (4G+) but cannot browse or do speedtest.

Are you using the ZTE G5TS Wi-Fi Router?

 

[William1102]

Hi.
Please check now, you should be able to connect

Connected but going up and down every few minutes.

Still having this as well

Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

[werny]

Are you using the ZTE G5TS Wi-Fi Router?

Correct yes.

 

[werny]

Are you using the ZTE G5TS Wi-Fi Router?

Just rebooted the router again, still same, connects to 4G+ but no throughput, not sure if it's a DNS issue, or routing/APN issue.

 

[dotcat]

back for me thanks