Afrihost - Vuma fibre greenstone issues

[CookieSon]

Hi all. Anybody else starting to get regular disconnects on fibre in greenstone hill area, Vumatel line with Afrihost isp ?

@AfriNatic @Afrigirl @AfriGuy any ideas of what the problem might be ? Currently no service and was also off for most of Wednesday....

After the 3 months last year with little to no connection I just hope it's not the same problem....

Thanks in advance

Hi all, thought I should put this here aswell
@AfriNatic @Afrigirl @AfriGuy @Afrihost

 

[Techfluent]

Hello.

My sister got the following up from her ISP:

Fri 16th June 2023 - 17:05:23
Awaiting feedback from DFA
Fri 16th June 2023 - 15:42:31
DFA update: Your incident has been assigned for attendance with the next available team in the area.
Fri 16th June 2023 - 13:39:36
DFA update: teams are notified, awaiting ETA
Fri 16th June 2023 - 10:12:22
circuit DFA 11-0022653, DFA ref: 10225005
Fri 16th June 2023 - 09:38:17
techs are on route to site


It looks like repairs are in progress.

 

[CookieSon]

Hello.

My sister got the following up from her ISP:

Fri 16th June 2023 - 17:05:23
Awaiting feedback from DFA
Fri 16th June 2023 - 15:42:31
DFA update: Your incident has been assigned for attendance with the next available team in the area.
Fri 16th June 2023 - 13:39:36
DFA update: teams are notified, awaiting ETA
Fri 16th June 2023 - 10:12:22
circuit DFA 11-0022653, DFA ref: 10225005
Fri 16th June 2023 - 09:38:17
techs are on route to site


It looks like repairs are in progress.

Thanks for the Info, which isp ? I wish mine gave updates like that...

 

[CookieSon]

Still no Fibre and Afrihost support channels cannot give me any information other than its an outage ??? Please @Afrigirl @AfriNatic

 

[CookieSon]

Thanks for the Info, which isp ? I wish mine gave updates like that...

Hello.

My sister got the following up from her ISP:

Fri 16th June 2023 - 17:05:23
Awaiting feedback from DFA
Fri 16th June 2023 - 15:42:31
DFA update: Your incident has been assigned for attendance with the next available team in the area.
Fri 16th June 2023 - 13:39:36
DFA update: teams are notified, awaiting ETA
Fri 16th June 2023 - 10:12:22
circuit DFA 11-0022653, DFA ref: 10225005
Fri 16th June 2023 - 09:38:17
techs are on route to site


It looks like repairs are in progress.

Any updates from your sisters by any chance ?

 

[AfriNatic]

Any updates from your sisters by any chance ?

Hi

The network incident is still ongoing. Repairs have been placed on hold as there are limited resources available and technicians attending to other faults.

Event Comments

---

Sat 17th June 2023 - 16:43:46
DFA11-0011578 (8) Blk:1/r17 P3: 10.939km (reflectance is on -31.3) P4: 10.886km (reflectances is on -28.0) FD :xxx Accgh:080954 Dist:0.0112km
Sat 17th June 2023 - 16:36:32
Techs are busy with repairs
Sat 17th June 2023 - 13:44:26
Dfa11-0011578-8 port 15 and 16 logged with DFA 10225253 - testing lf /fd - Link is not restored, awaiting feedback from DFA
Sat 17th June 2023 - 11:49:36
Dfa11-0011578-8 port 15 and 16 logged with DFA 10225253
Sat 17th June 2023 - 11:42:38
Technicians notified of possible outage

Event Comments

---

Fri 16th June 2023 - 17:05:23
Awaiting feedback from DFA
Fri 16th June 2023 - 15:42:31
DFA update: Your incident has been assigned for attendance with the next available team in the area.
Fri 16th June 2023 - 13:39:36
DFA update: teams are notified, awaiting ETA
Fri 16th June 2023 - 10:12:22
circuit DFA 11-0022653, DFA ref: 10225005
Fri 16th June 2023 - 09:38:17
techs are on route to site