AFRIHOST VUMATEL Fibre relocation

E

ENuffAlready

Active Member
Joined
Feb 26, 2021
Messages
39
Reaction score
24
Can it really be so difficult?

I have found Afrihost and Vumatel to be impossible.... Over 2 weeks and no one seems to know what is going on.

I ended up calling Vox to get a line released..... That was 4 days ago and still nothing.

This all started on the 18th June! At least today they asked me for proof of address (which I provided 10 days ago )

So my only advice is, if you want to relocate a Vumatel line with Afrihost... Your best bet is to order an OpenServe line from a different isp.

All I really want to know is whether they have to wear red noses in the office?
 
ENuffAlready said:
Can it really be so difficult?

I have found Afrihost and Vumatel to be impossible.... Over 2 weeks and no one seems to know what is going on.

I ended up calling Vox to get a line released..... That was 4 days ago and still nothing.

This all started on the 18th June! At least today they asked me for proof of address (which I provided 10 days ago )

So my only advice is, if you want to relocate a Vumatel line with Afrihost... Your best bet is to order an OpenServe line from a different isp.

All I really want to know is whether they have to wear red noses in the office?
Click to expand...
Hi.

Has the order activated now that the line is released?

I am sorry you experienced such a delay with your service?
 
Who knows... I received a call from Vuma at noon advising activation within 30 minutes. Nothing happened.

I contacted Vuma after 3 hours, and I eventually got a call back... and Vumatel could not tell me what was going on.

I contacted Afrihost as I hadn't had my daily dose of Sorry and we Apologise but they couldn't help me either.

Long story short I gave Afrihost until 5pm today and nothing has happened... So I guess that I will be ordering OpenServe via another Isp this evening.

(I actually told Afrihost support staff To get someone to Phone me before 5pm if they wanted to keep me as a customer.... So I guess you can imagine how many calls I didn't get)

I have had my business hosting with Afrihost for nearly 2 decades and my personal stuff with Axxess since they started ... But I am going to move everything now... If I am not worth 1 phone call as a customer, I am dealing with the wrong company.
 
ENuffAlready said:
Who knows... I received a call from Vuma at noon advising activation within 30 minutes. Nothing happened.

I contacted Vuma after 3 hours, and I eventually got a call back... and Vumatel could not tell me what was going on.

I contacted Afrihost as I hadn't had my daily dose of Sorry and we Apologise but they couldn't help me either.

Long story short I gave Afrihost until 5pm today and nothing has happened... So I guess that I will be ordering OpenServe via another Isp this evening.

(I actually told Afrihost support staff To get someone to Phone me before 5pm if they wanted to keep me as a customer.... So I guess you can imagine how many calls I didn't get)

I have had my business hosting with Afrihost for nearly 2 decades and my personal stuff with Axxess since they started ... But I am going to move everything now... If I am not worth 1 phone call as a customer, I am dealing with the wrong company
Click to expand...

Morning.

May I please have your AH reference number.
 
VC-030724-614498

I assume that you mean this number? I was told by Afrihost yesterday that this is a Vuma reference number.... But when I quote it to Vuma they assure me that it's an Afrihost number.

(that said, same person at Afrihost told me it wasn't possible to have Vumatel and OpenServe lines installed at the same time as they would reuse each others infrastructure.... )
 
Last edited:
Thank you.


VC-030724-614498 This reference is from the old Vumatel portal, which we no longer use and which is not progressing.
I have rejected the order and escalated it to Vumatel to help clear the address so we can place an order.
Ref RUE-384-39360

However, if you still want to switch to Openserve for a quick turnaround time, I can go ahead and place the order. You can have more than one line installed by different FNOs as long as you are in a stand-alone home, and yes, you do have Openserve Coverage.
 
BTW... Not sure if it adds any value by here's the ref that Vumatel gave me yesterday afternoon 00163430 in response to the "non" activation earlier in the day.
 
Afrigirl said:
Thank you.


VC-030724-614498 This reference is from the old Vumatel portal, which we no longer use and which is not progressing.
I have rejected the order and escalated it to Vumatel to help clear the address so we can place an order.
Ref RUE-384-39360

However, if you still want to switch to Openserve for a quick turnaround time, I can go ahead and place the order. You can have more than one line installed by different FNOs as long as you are in a stand-alone home, and yes, you do have Openserve Coverage.
Click to expand...
I don't know about the old or new portals... BUT that is a reference number that Afrhost sent to me Wednesday in an SMS... See attached
 

Attachments

  • IMG_20240704_105605.jpg
    IMG_20240704_105605.jpg
    163.7 KB · Views: 15
Afrigirl said:
Thank you.


VC-030724-614498 This reference is from the old Vumatel portal, which we no longer use and which is not progressing.
I have rejected the order and escalated it to Vumatel to help clear the address so we can place an order.
Ref RUE-384-39360

However, if you still want to switch to Openserve for a quick turnaround time, I can go ahead and place the order. You can have more than one line installed by different FNOs as long as you are in a stand-alone home, and yes, you do have Openserve Coverage.
Click to expand...
Yep... I know that I can have more than one line, I had both OpenServe and Vumatel at my previous house...
 
Would I be correct in assuming that by rejecting the order and reissuing that I am now sitting at the back of a queue again?
 
ENuffAlready said:
I don't know about the old or new portals... BUT that is a reference number that Afrhost sent to me Wednesday in an SMS... See attached
Click to expand...
Yes, someone placed it and updated your account with that reference which triggered the SMS
The order was not moving and it was recorded as a new installation which was stuck on "awaiting schedule"
 
ENuffAlready said:
Would I be correct in assuming that by rejecting the order and reissuing that I am now sitting at the back of a queue again?
Click to expand...
Unfortunately, yes. We need the address cleared, so we can place an activation order correctly.
Please add a picture of the ONT on QLM-195-60186
 
Afrigirl said:
Unfortunately, yes. We need the address cleared, so we can place an activation order correctly.
Please add a picture of the ONT on QLM-195-60186
Click to expand...
So I have gone from Vumatel phoning yesterday at noon telling me that they would be activating my line in 30 mins... To you are at the back of the queue.... I am not sure how to respond to that to be totally honest
 
There's the ONT... Unless Afrihost wants to tell me that isn't the ONT?
 

Attachments

  • IMG20240705095746.jpg
    IMG20240705095746.jpg
    110.5 KB · Views: 27
So I would like someone to explain to me what exactly Afrihost has been doing since Monday.....it feels like I have just been bullshitted since the 21st June
 
ENuffAlready said:
So I would like someone to explain to me what exactly Afrihost has been doing since Monday.....it feels like I have just been bullshitted since the 21st June
Click to expand...
The address was not available for an order. We were receiving the following errors, and from Monday, escalation was sent to have Vuma Release the line.
When they requested your proof of address, they sent another escalation to Vuma to have the line released immediatly as you have moved in already.

Error 1: Please note that there is already an inflight order for this premise.
Error 2:


  • Installation Address
    XXXXXX Street,Johannesburg North,Randburg
    Johannesburg North
    Randburg
    Active Ethernet

    There is an existing service at this address which is set to terminate on 2024-07-13.
 
The problem I am having is that everyone you speak to at Afrihost says something different.

I provided proof of address to both Afrihost and Vumatel on the 24th of June.... and yet I sit here.....

So when is this going to be sorted out?

(the previous owner cancelled their service in May, and it stopped working at 3am on Monday morning)
 
ENuffAlready said:
Can it really be so difficult?

I have found Afrihost and Vumatel to be impossible.... Over 2 weeks and no one seems to know what is going on.

I ended up calling Vox to get a line released..... That was 4 days ago and still nothing.

This all started on the 18th June! At least today they asked me for proof of address (which I provided 10 days ago )

So my only advice is, if you want to relocate a Vumatel line with Afrihost... Your best bet is to order an OpenServe line from a different isp.

All I really want to know is whether they have to wear red noses in the office?
Click to expand...
So you start off by saying that you are having issues with Afrihost (ISP) and Vumatel (FNO), then you say you contacted Vox (ISP). I assume Vox is the losing ISP who had to release the line and put it back into the pool controlled by Vumatel.
Then at the end you want to order an OpenServe (FNO) line and go with another ISP.

I am left wondering why you don't just ask Afrihost to get an Openserve line installed because it would appear that Vumatel is the issue.
Afrihost will be at the mercy of the FNO no matter which FNO you choose. If Vox hasn't released it, or Vumatel's systems are not working like one would hope they should, then Afrihost is left being unable to assist you no matter how hard they try, and yet the ISP is the one taking the heat when its frankly out of their control.
 
...and yet another thread about relocation :X3:

can't the FNO's and ISP once and for all get their ducks in a row? ... you people should sit around a table and get this **** sorted !!

it's damn well easier to put a man on the moon than get fibre accounts relocated or to change isp's ... wtf?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter