AFRIHOST VUMATEL Fibre relocation

killerbyte said:
So you start off by saying that you are having issues with Afrihost (ISP) and Vumatel (FNO), then you say you contacted Vox (ISP). I assume Vox is the losing ISP who had to release the line and put it back into the pool controlled by Vumatel.
Then at the end you want to order an OpenServe (FNO) line and go with another ISP.

I am left wondering why you don't just ask Afrihost to get an Openserve line installed because it would appear that Vumatel is the issue.
Afrihost will be at the mercy of the FNO no matter which FNO you choose. If Vox hasn't released it, or Vumatel's systems are not working like one would hope they should, then Afrihost is left being unable to assist you no matter how hard they try, and yet the ISP is the one taking the heat when its frankly out of their control.
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Yeah, I totally agree with you.

But why would I want to take a new line with the ISP that has been messing me around for 2 weeks?... Why on earth didn't Afrihost just say to me, hmmm well that relocation is going to be a disaster let's rather go with OpenServe?

I accept that the 'issue' is not all Afrihost... But that doesn't explain all the miscommunication from Afrihost ... That doesn't explain why I am still waiting for 7 different people from Afrihost to call me back. As we've seen this morning... I have even been given a reference number from an old system!

To answer your question, yes Vox had the line, I contacted them on Monday and asked them to release the line. Afrihost confirmed to me on Monday afternoon than the line was released....
 
Dimpie (COMPUTEK) said:
...and yet another thread about relocation :X3:

can't the FNO's and ISP once and for all get their ducks in a row? ... you people should sit around a table and get this **** sorted !!

it's damn well easier to put a man on the moon than get fibre accounts relocated or to change isp's ... wtf?
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Thank you.... I have been requesting Afrihost to pick up the phone and sort this crap out for 2 weeks.... The process is pathetic... Its doesn't help the customer or the isp.
 
Dimpie (COMPUTEK) said:
...and yet another thread about relocation :X3:

can't the FNO's and ISP once and for all get their ducks in a row? ... you people should sit around a table and get this **** sorted !!

it's damn well easier to put a man on the moon than get fibre accounts relocated or to change isp's ... wtf?
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We will keep having such issues when previous tenants or owners do not submit cancellations on time. Both the ISP and FNO have different policies with regard to releasing a line immediately.
 
Afrigirl said:
We will keep having such issues when previous tenants or owners do not submit cancellations on time. Both the ISP and FNO have different policies with regard to releasing a line immediately.
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And we can't force the other ISP to release; we do not communicate with them directly but through the FNO.
 
Afrigirl said:
We will keep having such issues when previous tenants or owners do not submit cancellations on time. Both the ISP and FNO have different policies with regard to releasing a line immediately.
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Exactly why I say ... get together around a table and opt for better solutions .... We've had fibre for how long now? ... and yet still the same issues as day 1 ... maar ons vok net voort :(
 
ENuffAlready said:
Can it really be so difficult?

I have found Afrihost and Vumatel to be impossible.... Over 2 weeks and no one seems to know what is going on.

I ended up calling Vox to get a line released..... That was 4 days ago and still nothing.

This all started on the 18th June! At least today they asked me for proof of address (which I provided 10 days ago )

So my only advice is, if you want to relocate a Vumatel line with Afrihost... Your best bet is to order an OpenServe line from a different isp.

All I really want to know is whether they have to wear red noses in the office?
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So you need help, and your answer is to be a douchebag ?
 
Yeah... Clearly I am not as constructive as you :)
 
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I totally agree..... If it's just the process.

Read the thread again.... So this morning my order has been cancelled and redone...

I have just received an email from Afrihost advising me of the new order... However, the new order has the address as Potchefstroom... I live in Randburg!

Now which bit of the process input my address wrong?
 
ENuffAlready said:
I totally agree..... If it's just the process.

Read the thread again.... So this morning my order has been cancelled and redone...

I have just received an email from Afrihost advising me of the new order... However, the new order has the address as Potchefstroom... I live in Randburg!

Now which bit of the process input my address wrong?
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Fair enough, however my point still stands, you started off the thread and continued harrassing the very people trying to assist you.
You have the right to be mad, but maybe look at how that gets pushed out into the world.

Afrihost staff have always been friendly to me, I know it can be frustraing dealing with support, but what i do know is that the Mybb staff are great to deal with.
 
Yeah I hear you.... But, your assumption that I was asking for help was actually incorrect.

I did not expect or ask Afrihost to respond... I just wanted to put my experience out there.
 
ENuffAlready said:
I totally agree..... If it's just the process.

Read the thread again.... So this morning my order has been cancelled and redone...

I have just received an email from Afrihost advising me of the new order... However, the new order has the address as Potchefstroom... I live in Randburg!

Now which bit of the process input my address wrong?
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That's another reason why I cancelled the order, the address did not match your profile. May have intentional not mentioned it because alot has gone wrong already with this order and I did not want to upset you more but focus on working on the resolution.

So the email is being triggered by the cancelled order. You may ignore that.
 
It seems like the order has been a mess from the start, from what I have seen once @Afrigirl or @AfriGuy gets involved, the issues seem to be sorted in a quick and orderly fashion if you let them help you and listen to what they are explaining rather than venting your frustration.
It is a frustrating process between these ISPs and FNOs, but people might be more willing to call you back if they don't expect to be shouted at like they stole your lunch
 
R4ziel said:
It seems like the order has been a mess from the start, from what I have seen once @Afrigirl or @AfriGuy gets involved, the issues seem to be sorted in a quick and orderly fashion if you let them help you and listen to what they are explaining rather than venting your frustration.
It is a frustrating process between these ISPs and FNOs, but people might be more willing to call you back if they don't expect to be shouted at like they stole your lunch
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Unfortunately, I cannot manage other peoples expectations.... If you think that someone is going to shout at you, there's probably a reason why you would be thinking that way?
 
ENuffAlready said:
Unfortunately, I cannot manage other peoples expectations.... If you think that someone is going to shout at you, there's probably a reason why you would be thinking that way?
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To be fair if I was the poor call center person that had to call you, just from your responses in this thread, I would probably also pass it on to the next shift guy
 
Afrigirl said:
That's another reason why I cancelled the order, the address did not match your profile. May have intentional not mentioned it because alot has gone wrong already with this order and I did not want to upset you more but focus on working on the resolution.

So the email is being triggered by the cancelled order. You may ignore that.
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Thank you.... So are all the things that have gone wrong a result of people or the process that they have to follow?
 
R4ziel said:
To be fair if I was the poor call center person that had to call you, just from your responses in this thread, I would probably also pass it on to the next shift guy
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Lucky for you that you are so perfect, I aspire to be like you.
 
@Afrigirl .... Just an update, I have just received a call from Vumatel asking me for proof of address..............
 
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