ENuffAlready
Active Member
- Joined
- Feb 26, 2021
- Messages
- 39
- Reaction score
- 24
Yeah, I totally agree with you.So you start off by saying that you are having issues with Afrihost (ISP) and Vumatel (FNO), then you say you contacted Vox (ISP). I assume Vox is the losing ISP who had to release the line and put it back into the pool controlled by Vumatel.
Then at the end you want to order an OpenServe (FNO) line and go with another ISP.
I am left wondering why you don't just ask Afrihost to get an Openserve line installed because it would appear that Vumatel is the issue.
Afrihost will be at the mercy of the FNO no matter which FNO you choose. If Vox hasn't released it, or Vumatel's systems are not working like one would hope they should, then Afrihost is left being unable to assist you no matter how hard they try, and yet the ISP is the one taking the heat when its frankly out of their control.
But why would I want to take a new line with the ISP that has been messing me around for 2 weeks?... Why on earth didn't Afrihost just say to me, hmmm well that relocation is going to be a disaster let's rather go with OpenServe?
I accept that the 'issue' is not all Afrihost... But that doesn't explain all the miscommunication from Afrihost ... That doesn't explain why I am still waiting for 7 different people from Afrihost to call me back. As we've seen this morning... I have even been given a reference number from an old system!
To answer your question, yes Vox had the line, I contacted them on Monday and asked them to release the line. Afrihost confirmed to me on Monday afternoon than the line was released....