Afrihost - what a waste so far

Funny how I get emailed my usage stats frequently? I think this is a perfect example of a PEBKAC error. Like someone else said I bet you would be bitchin' if they cut you off at exactly at your package quota because you lost your Desperate Housewives download....
 
Even without emails I understand that my data usage is my responsibility. We are in a country where you pay per gig so I am accustomed to checking where I stand. I usually check my data online daily.... I do not expect someone else to baby sit me.
 
you guys have completely missed the point of the original post.

The guy is basically saying that he understood it that if you bought a 3GB account and you went over your limit by say 300MB, you would start the new month with 2.7GB of bandwidth. Top-ups would be separated from the normal monthly allocation. It has nothing to do with not wanting to pay for what he has used, he stated he didn't mind them taking the used bandwidth away from his next monthly rollover.
 
in South Africa we have all become paranoid with monitoring our bandwidth so you shouldve checked regularly....

but on the other hand 1 gb is 1gb.they should cut you off one time as soon as you hit that limit. i see why the OP is complaining but on the other hand we as South Africans know better.
 
Some people just can't read. Gian (the CEO of said company) was on the forums during the frenzy and stated that realtime monitoring of bandwidth usage was not possible but that usage was polled at frequent intervals so it would be possible for their system to check usage when you're sitting at 1.9GBs used of a possible 2GBs. The next time the usage monitor is polled by their system, you could've exceeded the remaining 100MBs and so gone over the 2GB limit.

Yes, it's a limitation of their system, something which the other ISPs don't have, well not with WA at least (you get cut off immediately). But it was mentioned time and time again that overusage doesn't get billed, it just gets netted off against the following month's allocation or your next topup.
 
Well then they need to fix their system. If you hit your cap your account must be stopped.
Once you top up then it must be active again.
Funny that you can go over your cap but if you have data left over that doesnt get carried over.
 
marine1 said:
Well then they need to fix their system. If you hit your cap your account must be stopped.
Once you top up then it must be active again.
Funny that you can go over your cap but if you have data left over that doesnt get carried over.
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Well I use TI as my primary account so I'm not familiar with Afrihost's system all that well but IIRC there's a post in this thread that states that their R49/GB package has rollover.

You're right that their system needs to be upgraded/fixed/whatever because if WA can do it so easily, so can everyone else. Cut them some slack though, the volume of customers that they took on in such a short space of time was probably overwhelming but I'm SURE their CEO knows that it's probably best for people to get cut off when they reach their cap instead of having to eat into the following month's allocation.
 
Murmaider said:
you guys have completely missed the point of the original post.

The guy is basically saying that he understood it that if you bought a 3GB account and you went over your limit by say 300MB, you would start the new month with 2.7GB of bandwidth. Top-ups would be separated from the normal monthly allocation. It has nothing to do with not wanting to pay for what he has used, he stated he didn't mind them taking the used bandwidth away from his next monthly rollover.
Click to expand...

oh my greatness someone got it !

im not complaining that i got overusage.

ill explain, i started a DL end of last month and went over by more then 2 gigs obviously, so on the first i received an e-mail saying my account was capped for this month. A little bleak but i said fair i used it didnt read the terms ill give it a try.

but today i wanted an extra gig. since i wanted some int. and so i topped up. as i topped up i got an e-mail saying you have used 100% of your top up ?

so that is what i was moaning about mainly. if i opened a new 1 gig account today would they cap that aswell ? see my point.

oh well :) im still waiting for my support ticket to be answered so who knows.
 
marine1 said:
Funny that you can go over your cap but if you have data left over that doesnt get carried over.
Click to expand...
Funny? We know its a loss leader so it makes sense to me.

I'll agree that the system does have its pitfalls and that it really is in their best interest to sort it out but for r29/gb I'm really not going to spend an afternoon moaning about it.
 
I'm not sure that Axxess' system is much better - I went over by about a gig on my local only account and it took it off my voucher top up. I didn't mind though because if it had stopped exactly where it was "supposed" to then I would have been even more pissed. However, I don't really see it as Afrihost's problem more of a problem of who they are using (IS/SAIX). I mention SAIX because my local only account is SAIX based...
 
I dont think Afrihost is being 100% fair here, I understand that its my responsibility to check my useage but its also the ISP's job to monitor it aswell... What I'm saying is if you have a 1GB cap (lets just say 1000mb) and you have used 90% of it then you have 100mb left... so you decide to start a DL of 120mb... instead of the system letting you go over your cap it should halt the connection until you either wait for the next month or buy a top up, it should not let you go over with the 20mb (120 - 100 ) and pull it off of the next month... and especially not take it off topups.
 
D34M0n7 said:
I dont think Afrihost is being 100% fair here, I understand that its my responsibility to check my useage but its also the ISP's job to monitor it aswell... What I'm saying is if you have a 1GB cap (lets just say 1000mb) and you have used 90% of it then you have 100mb left... so you decide to start a DL of 120mb... instead of the system letting you go over your cap it should halt the connection until you either wait for the next month or buy a top up, it should not let you go over with the 20mb (120 - 100 ) and pull it off of the next month... and especially not take it off topups.
Click to expand...

But all of this was explained before you signed up, no?
 
I have had quick responses from their "legal" dept. But, still no solution found. I a now being asked for details of my cc, due to billing collapsing! For goodness sake, even with Telkom I don't have these issues. Their CEO need's to go back to graduate school or whatever, he certainly can't "plan/manage" a team above what he envision ages. Back to the cheese cake mate for, you. Support +/- 1 Management planning -10
 
zadbnguy said:
I have had quick responses from their "legal" dept. But, still no solution found. I a now being asked for details of my cc, due to billing collapsing! For goodness sake, even with Telkom I don't have these issues. Their CEO need's to go back to graduate school or whatever, he certainly can't "plan/manage" a team above what he envision ages. Back to the cheese cake mate for, you. Support +/- 1 Management planning -10
Click to expand...

sure we are all professionals online knowing everything so ever the better.
 
Isn't this normal? Telkom did the same thing to me a while back with their 'soft cap' policy. I had a 2gb cap and they always let me use 3.000001gigs then I had to top up with 2gigs to reconnect. The difference is that they didn't deduct the extra usage from me the next month which was kinda cool!
 
Get a seperate prepaid account rather than topping up. Problem solved. (or are you going to bitch that now you have to change router settings?)
 
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