Afrihost wont activate line previously with AH

[Tim_vb]

I have been trying get AH to activate the fibre line on my AH account at my dad's place but now AH have now told me there is no fibre line in the complex . The crazy thing is that the ONT is still plugged in and was connected to his AH account via Openserve up until a few months ago! Part of the issue may be the Nokia ONT doesn't have the B number listed and Openserve required this for the transfer

We have received some feedback regarding your fibre installation with reference AH9D9030C31668
The provider has advised that the area is not live yet, & there is no ETA at this stage on when it’s going live.
This simply means the fibre provider is unable to install fibre within the initially expected time frame.
We’ll be changing your order to a pre-order status, & will manage this accordingly.
As we receive more feedback & better ETA’s, we’ll update you as well.

 

[CrypticZA]

@Afrigirl @AfriNatic

 

[Afrigirl]

I have been trying get AH to activate the fibre line on my AH account at my dad's place but now AH have now told me there is no fibre line in the complex . The crazy thing is that the ONT is still plugged in and was connected to his AH account via Openserve up until a few months ago! Part of the issue may be the Nokia ONT doesn't have the B number listed and Openserve required this for the transfer

We have received some feedback regarding your fibre installation with reference AH9D9030C31668
The provider has advised that the area is not live yet, & there is no ETA at this stage on when it’s going live.
This simply means the fibre provider is unable to install fibre within the initially expected time frame.
We’ll be changing your order to a pre-order status, & will manage this accordingly.
As we receive more feedback & better ETA’s, we’ll update you as well.

Hi.

Please drop me a DM confirming the address.