AfriStay - What a Crap Experience!

No luck finding alternate accomodation for our first 3 days (from AfriStay and the host). Sigh....
 
Jacada said:
No luck finding alternate accomodation for our first 3 days (from AfriStay and the host). Sigh....
Click to expand...
Fight for a refund op, this is ridiculous. Make it clear that you've already spent money on flights / time off etc and they are the ones unable to accommodate you. Are they even refunding you for the days that you've paid and they've cancelled?
 
theratman said:
Fight for a refund op, this is ridiculous. Make it clear that you've already spent money on flights / time off etc and they are the ones unable to accommodate you. Are they even refunding you for the days that you've paid and they've cancelled?
Click to expand...
I've only paid 50% deposit, so they will re-work the amount I owe from 14 nights to 10 nights, then I will just pay the difference.

Edit:
I would go for the refund but finding similar accommodation now for 14 nights will be next to impossible.
 
Jacada said:
I've only paid 50% deposit, so they will re-work the amount I owe from 14 nights to 10 nights, then I will just pay the difference.

Edit:
I would go for the refund but finding similar accommodation now for 14 nights will be next to impossible.
Click to expand...
They shouldn't charge you extra for those days, but that's me expecting too much from their customer service.

Good luck though, hopefully something comes up so you can enjoy the break. Keep us updated with the process.
 
Daruk said:
It's useful for us in here who've considered Afristay through their MyBB marketing effort.

My experience is always phone the establishment to confirm booking - after making it and before arrival... And record that conversation. The trouble is that Afristay is not likely an exclusive booking platform. These people are listed on a number of places and it always boils down to the individual establishments own systems or lack of them.
Click to expand...
The booking was finalized with the host, not AfriStay. AfriStay has a nice message facility that allows you to chat to the host. Everything was in order and the host sent through the itinerary, making me think that my booking is secure. And yes, this place is listed on numerous booking sites, so I guess the host is also to blame.
 
Jacada said:
The booking was finalized with the host, not AfriStay. AfriStay has a nice message facility that allows you to chat to the host. Everything was in order and the host sent through the itinerary, making me think that my booking is secure. And yes, this place is listed on numerous booking sites, so I guess the host is also to blame.
Click to expand...
Hold on did you make the booking "outside" the system. If it wasn't finalised through Afristay then the host could have tried to bypass the commission etc that should have been paid to them

This also means the fault lies with the host not AFristay.
 
Last edited:
Jacada said:
There are lots of unhappy customers on HelloPeter, wish I knew this beforehand.
Click to expand...

And this is why one should always take articles and recommendation from this forum and their excellent journalists with a truckload of salt. Mybb recommended them because of the advertising fees, was a quick buck. Always do your own research. 5 minutes of self-research beats any article or recommendation you'll find on here by the Mybb journos.
 
Wendy Knowler.

Then keep complaining, tweeting, hellopetering etc. etc until they give you your entire holiday FOR FREE for their mess. You did NOTHING wrong. **** them.
 
OI you people read this:

"The booking was finalized with the host, not AfriStay. AfriStay has a nice message facility that allows you to chat to the host. Everything was in order and the host sent through the itinerary, making me think that my booking is secure. And yes, this place is listed on numerous booking sites, so I guess the host is also to blame."

It would appear the it was not made through Afristay but Afristay was used to "locate" the host.

I too have done this before, but if this is indeed the case blame the host not Afristay.
 
Daruk said:
So question. What does Afristay bring to the party? Why not just give people a central marketing platform and bill a flat rate for establishments to be in their site rather than request com on sales? Put the establishment in connection with the client instead of create the impression that you're managing their booking and responsible for the buggerup.
Click to expand...
I think the booking etc was made outside the system, directly with the host. I think in this case Afristay had a messaging system that wasn't supposed to be used this way.

Similar to bidorbuy you are not allowed to take the sale outside the system even though you can.
 
Snyper564 said:
I think the booking etc was made outside the system, directly with the host. I think in this case Afristay had a messaging system that wasn't supposed to be used this way.

Similar to bidorbuy you are not allowed to take the sale outside the system even though you can.
Click to expand...
Sorry if my previous statement is confusing. I can confirm that payment (deposit) was made through AfriStay. Availability was confirmed with the host through AfriStay's message facility. I never mailed the host personally, only chatted via AfriStay's interface.

EDIT:
When I said booking was finalized with the host, I meant that I confirmed availability.
 
Jacada said:
Sorry if my previous statement is confusing. I can confirm that payment (deposit) was made through AfriStay. Availability was confirmed with the host through AfriStay's message facility. I never mailed the host personally, only chatted via AfriStay's interface.
Click to expand...
Ah that changes everything then. Its definitely AFRISTAY that is to blame.
 
Daruk said:
Has the accomodation establishment been named and shamed yet?
Click to expand...
LOL, no. I'm still going there for the days that they haven't stuffed up, but my SO has been ranting on Facebook. :ROFL:
 
713049

This is the message (via AfriStay's chat) I got after paying the deposit through AfriStay. It is sent by the host.
 
I
Jacada said:
View attachment 713049

This is the message (via AfriStay's chat) I got after paying the deposit through AfriStay. It is sent by the host.
Click to expand...
In my experience, there are hosts that list on multiple platforms at different price points. Should the higher price point come through, then if there are other bookings they would cancel or create a non-event to get the booking cancelled.
 
gaboom said:
I
In my experience, there are hosts that list on multiple platforms at different price points. Should the higher price point come through, then if there are other bookings they would cancel or create a non-event to get the booking cancelled.
Click to expand...
My thought too. The host probably got a better deal from another booking site and used the "computer glitch" excuse.
 
How does the host get penalized for double booking?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X