All things Sunsynk (Deye, Inge, etc...)

Flanders said:
Mine came back at 08:10 but seems to be missing everything from today before that. PV for the day so far doesn't make sense as well as charge/discharge on battery.
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It won’t make sense, from what I can tell, the SunSynk process doesn’t sync historical data that failed to sync so it just gets lost You can try and get some of it back by downloading your data and checking the total fields but even that will be wrong since the outage has crossed over from yesterday to today.

I have two RPi’s lying around somewhere so I am going to look at getting Solar Assistant up and running, I can handle the off issue here and there but lack of communication/accountability is getting on my nerves…
 
We can all write off yesterday's data and the first half of this morning. Inverter doesn't store it.

For us data nerds, we'll have to take it on the chin.

For more serious setups, where data is used to bill the user of the generated electricity, this is super problematic! (I am aware of a local institution where the inverter system is owned by a private company and the institution pays the use thereof back by being billed per KWH)
 
Mine seemed to have tallied yesterday's totals when I checked late last night but was displaying zero on flows. Now for today, yeah, pre 08:10 is just gone.
 
Flanders said:
Mine seemed to have tallied yesterday's totals when I checked late last night but was displaying zero on flows. Now for today, yeah, pre 08:10 is just gone.
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Same, I have my totals but not the graph data.
 
Mine cam back at 08H25, and left again at 11H25. I strongly suspect that the problem has to do with time...
 
feo said:
Time on the inverter is fine.

My installer says Sunsynk is working on the app because there's bugs to work out.
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I don't mean time on the inverter, but time of the servers in the cloud.
 
RonSwanson said:
I don't mean time on the inverter, but time of the servers in the cloud.
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I'm not sure.

I had a look around the inverter settings today and it just allows you to sync time from the internet but it doesn't specify from where or how often.

But the app seems borked, it's not showing any values which makes me believe that even though the inverter is functioning fine locally, it's not sending any data to the cloud.

I just wish Sunsynk were more transparent about outages. How is the layman meant to know when there's an issue with the cloud vs an issue with their specific installation?
 
I have 3 systems in my App profile. I own 1 of them and the other 2 are shared to me with full management rights.

They take turns being online and then offline, but not at the same time. Almost like multiple databases host batches of inverter accounts.

Right now, mine and my in laws are online, my folks house next door is offline for 2hrs.
 
feo said:
I'm not sure.

I had a look around the inverter settings today and it just allows you to sync time from the internet but it doesn't specify from where or how often.
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Correct.
It's Sunsynk's own NTP server.
feo said:
But the app seems borked, it's not showing any values which makes me believe that even though the inverter is functioning fine locally, it's not sending any data to the cloud.
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Of course it is, where do you think the data is stored that the dongle pumps to? The app is merely a device with an HTTP connection to their API, which is a front-end to the data.
feo said:
I just wish Sunsynk were more transparent about outages. How is the layman meant to know when there's an issue with the cloud vs an issue with their specific installation?
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Yep.
 
FlashSA said:
I have 3 systems in my App profile. I own 1 of them and the other 2 are shared to me with full management rights.

They take turns being online and then offline, but not at the same time. Almost like multiple databases host batches of inverter accounts.

Right now, mine and my in laws are online, my folks house next door is offline for 2hrs.
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The data is probably hosted in different regions (with different TZs...).
 
It's weird. My cumulative PV for today seems to be slowly ticking over but the "live" (5 mins average) stats are all 0. So some data is making it to the cloud.
 
Tradezzz said:
You can disable auto time sync on the inverter settings.
I had this issue once and disable the setting and been fine since. Not sure of any downsides here.

App still down, sigh..
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The time tends to drift a bit, mine slows down by a few minutes a month. Check yours occasionally.
 
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