When will my Bitcoin or Ethereum arrive at its destination?
Digital currency transactions must be confirmed on the blockchain before they are considered final. It takes time for the network to confirm the transaction and this is not within Luno’s control.
Confirmation times vary based on blockchain network congestion. It also depends on the transaction fee paid by the sender. If the fee is high enough, transactions can be processed in approximately 30 minutes. In unusual circumstances (a combination of high congestion and low fees), it may take much longer to be confirmed.
Luno adjusts transaction fees for our customers to ensure any Bitcoin or Ethereum sent from a Luno wallet is prioritised by the network and confirmed quickly. You can read more about that in our blog article on dynamic fees.