Yeah.
So I have a family of four ( Wife , two kids and I ). The OTC is exactly as you say: acc200, benelyn etc etc. Acute meds are basically prescription meds sched3.
Yep thier doctors and hospitals but you can check the MAPS for providers, we found and actually used ones we were happy with before doing the full switch. Medexpress is just direct, clicks or Dischem. Also I don't think acute falls into that.
Keep in mind, this plan is NOT a replacement for a plan with MSA. Its a plan with good hospital cover and decent minimum day to day benefits as a base but the rest you pay out of pocket. MY frustration with coastal saver was
1. Always having to fit about the claims and argue around medicine and even some chronic
2. MSA was just destroyed with doctor visits and the rest with medicine
3. Coastal gave 100% hospital vs 200% on Classic Smart.
MY idea here, was to pocket the differences in funds and that goes to my credit card. Then use it if I need to to pay or medication. Whether you use MSA or cash, its YOUR money. Only differences is that a MSA allows you to utilize the FULL amount from day one. If you work out the annual differance between plans , you will see what I mean. Yes, on MSA pans you get the insured benefit but its not really much and for example, my wife had a very persistent cough, she went to the doctor for four visits alone this month and it was covered as well as the acute. We paid R100 for some basic cough drop suppressants as we had used the OTC , but that would have easily cost about R3-R4k of MSA.
Typical disclaimer, not broker etc, this is MY personal experience and MY personal opinions. Use at own discretion.