Amazon Customer Service - Kindle

[cindyv77]

Last year I managed to get hold of a Kindle. Just plain not fire, as I am a avid reader. At the end of April I had a small mishap and the Kindle Screen only showed half. I thought with despair that I would have to shell out the cash for a new one - but wait! I chatted online with Amazon - the Kindle was less than a year old and in Warranty. They sent me a new one from the States in less than 2 weeks . Not only did they send it for free - but to return the old one just cost me a phone call to the Local UPS service.

Now remember this when you are thinking of getting an ebook reader - How much are the books going to cost you and is there a warranty on the product.

 

[kayvee]

Yeah, great service indeed. I have always been an advocate of ordering direct from Amazon.

There are even some posts of people managing to crack the screens accidentally, and Amazon replacing those for free too.

 

[madtza]

Same thing here, left mine in a damp bag somehow and also had the half-display thing. Everything was done through their support chat system. Mine was purchased from Game, didn't even bother contacting them. Went straight to Amazon.