another ABSA gem for you guys

TowerGuru

TowerGuru

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-----Original Message-----
From: MLambert <[email protected]>
Sent: Wed, 27 Oct 2010 18:47:39 +0200
To: <[email protected]>
Subject: Re: Absa Platinum e-Zine

I am emailing you regarding my Mom, Mrs x Lambert, ABSA account no.
9xxxxxxxxx. She was offered the Platinum Package in a letter she recieved
from ABSA, she replied via email and to date has received nothing from you
guys. And yet you still email me the "ABSA Platinum Zone" (my email is
linked to her account) this is very bad service.

---------- Forwarded message ----------
From: Platinum Sales <[email protected]>
Date: Thu, Oct 28, 2010 at 11:10
Subject: Re: Absa Platinum e-Zine [EC: B1D4C8A4]
To: MLambert <[email protected]>


Dear MLambert

Thank you for your email.

Have you guyz sent throught the required Documentation.

Kind Regards

Kevin Paul
Consultant: Platinum Priority Services
Absa Bank
Tel: 0860 109 085
www.Absa.co.za

-----Original Message-----
From: MLambert <[email protected]>
Sent: Thu, 28 Oct 2010 20:50:42 +0200
To: <[email protected]>
Subject: Fwd: Absa Platinum e-Zine [EC: B1D4C8A4]

*Is this how all your platinum business consultants spell?*
 
But its kweeka!!

This whole hanging with the cool-kids marketing approach for supposedly professional service is seriously p**** me off. Maybe ill move my absa accounts, not sure i want 5year olds to work with my money. Using slang for a company name or telling me 'rememba rememba the end of septemba rica quicka' instead of acting proffesional is bs. Maybe ill move my cellphone contract to go get some of that ayoba-ness, sounds like fun.
 
RickyBobby said:
But its kweeka!!

This whole hanging with the cool-kids marketing approach for supposedly professional service is seriously p**** me off. Maybe ill move my absa accounts, not sure i want 5year olds to work with my money. Using slang for a company name or telling me 'rememba rememba the end of septemba rica quicka' instead of acting proffesional is bs. Maybe ill move my cellphone contract to go get some of that ayoba-ness, sounds like fun.
Click to expand...

Sad reflection of falling standards in a country where standards as a rule as gone to the dogs. I used to work in banks. I cannot even think that any of the above can be true?? Please tell me that it is just an urban legend?

How can any communication like the above go to any “customer”?
Regardless if it is a wood, lead, silver, gold. platinum client.

BTW I was taught that we never use the word “Customer”
There is a difference between client and “customer”
 
Banks = The Devils Blood.

They dont care about you. Only your money. Thats it
 
Leostar said:
BTW I was taught that we never use the word “Customer”
There is a difference between client and “customer”
Click to expand...

Please. You can us whatever you like, ABSA still gives us bad service.

I got an SMS to collect a credit card. In the SMS, they asked me to bring along my proof of income and proof of address.

Why? WHY? WHY?????????????????????? I have been FICAd to within an inch of my life ... why do you need this again???

And when I arrived at the bank, they only wanted (as expected) my ID.
 
They just sent me another email with like twenty documents to fill in and a tupperware for a stool sample. with FNB i was upgraded to Gold OVER THE PHONE with NO FORMS NECESSARY and my card was couriered to my door. why do people still bank with ABSA? it baffles me. trying to get my mom to move to FNB.
 
I think I mentioned in another thread ... ABSA asked me to send them a screenshot showing the EXACT transactions missing from my statement... how genius is that.
 
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