Anyone buy from Expansys?

I'd avoid that HP like the plague. The Via C7-M processor is the pits. Rather get an Aspire One for R3000 at Incredible.
 
I'm getting non-communication - giving it till EOB today, and then I'll upload an ' experience rant'.
 
Telephone number does not exist

Their number 0860 773 648 does not exist, this does not leave me with much faith. Tried to use the SA site a few years ago with no luck in contacting somebody from Expansys, so I left it at that.
 
drew137 said:
Has anyone else had delivery issues with Expansys? I ordered stuff 2 weeks ago and still no one can tell me when I will receive the delivery!
Click to expand...

Andrew,

Please get your facts correct, or make sure you fully read your e-mails.

The last e-mail sent on 15/02 in response to your e-mail dated 13/02 provided you with further information on your two items ordered.

No response has been received from you to date
 
drew137 said:
Well it's close of business today and I have heard sweet nothing from these guys! Two weeks in almost 2 grand gone and nothing to show for it!
Click to expand...

Andrew,

Again, please make sure you have your facts straight.

"2 grand gone" is a completely untrue statement. When your order was placed, your Credit Card was pre-authorised to make sure a) the card is valid, b) funds are available.

Pre-Authorised DOES NOT remove funds from your account, they should show under " Outstanding Authorisations" . You may also have noticed on your CC receipt, it stated "Settlement Delayed", this means that there is no settlement on the authorisation hence the funds will not be taken out of your account until such a stage when the goods ship from us.

Please contact us should any of the above be unclear.
 
Legosa said:
Their number 0860 773 648 does not exist, this does not leave me with much faith. Tried to use the SA site a few years ago with no luck in contacting somebody from Expansys, so I left it at that.
Click to expand...

The 0860 number is down as of 9: 41 this morning.

Expansys South African launched in early December and is operated in South Africa.

Another option would to possibly send an e-mail, or possibly msn as both details are listed on the site.
 
Yea.. i have been trying to get hold of the via email and phone all morning long today... just tried the msn route.... tick, tock, tick, tock...
Placed an order with them on th 5th of feb, or somewhere around there... not a single word since...
 
eXpansys South Africa said:
Andrew,

Please get your facts correct, or make sure you fully read your e-mails.

The last e-mail sent on 15/02 in response to your e-mail dated 13/02 provided you with further information on your two items ordered.

No response has been received from you to date
Click to expand...

Correct, however had I not contacted your company to find out the status I would have received no other update other than the confirmation of the order being placed.

I have checked my credit card statement and thankfully the money has been re-credited to my account.

Your ETA's on your site are hopelessly out and need to be updated, you offer a client an ETA but do not live up to it I ordered from you guys hoping to get the items as advertised.

Your further information on the order offers nothing more than the items are on back order or being shipped from one warehouse to another. It surely does not take 2 weeks to get items from overseas?

Your mail on the 15th was an update to advise the items were in fact still shipping to you.

This entire issues arises from frustration in dealing with information supplied, I really want the stuff I have ordered but I am starting to wonder if it will ever arrive.

I would also appreciate you not addressing me on a first name basis on a public forum.
 
Last edited:
nickza said:
Yea.. i have been trying to get hold of the via email and phone all morning long today... just tried the msn route.... tick, tock, tick, tock...
Placed an order with them on th 5th of feb, or somewhere around there... not a single word since...
Click to expand...

NickZA - You sent an e-mail at 8:42am, a reply was sent to you at 11:35am.
 
drew137 said:
Correct, however had I not contacted your company to find out the status I would have received no other update other than the confirmation of the order being placed.

I have checked my credit card statement and thankfully the money has been re-credited to my account.

Your ETA's on your site are hopelessly out and need to be updated, you offer a client an ETA but do not live up to it I ordered from you guys hoping to get the items as advertised.

Your further information on the order offers nothing more than the items are on back order or being shipped from one warehouse to another. It surely does not take 2 weeks to get items from overseas?

Your mail on the 15th was an update to advise the items were in fact still shipping to you.

This entire issues arises from frustration in dealing with information supplied, I really want the stuff I have ordered but I am starting to wonder if it will ever arrive.

I would also appreciate you not addressing me on a first name basis on a public forum.
Click to expand...

Firstly, upon placing your order, an automated order confirmation e-mail is generated and sent to you. No "Bounced Back" response was received so please check your e-mail as the "automated e-mails" are being received without issue on a daily basis.

Secondly, no money was ever taken from your Credit Card account, this has been explained in detail in a prior thread.

Lastly, the further information we offer is the information we have at our disposal. We are an extension of eXpansys in the UK and 99% of all items sold by us are procured through our UK purchasing warehouse which in turn purchases through the network of warehouses in other countries with their applicable suppliers.

We are still in Soft Launch phase and unfortunately it does take time to ensure that the ETA's for over 22 000 products are somewhat accurate.

Whilst we have no control over ETA's from suppliers, we attempt at best to provide whatever information is available at anytime.

We're fully aware of wanting to receive the stuff ordered, unfortunately, there is no way to get your item sooner than allowing the process to take place.

Wondering if you'll ever receive the items you ordered is completely unnecessary as unless they've been discontinued by supplier or are no longer available and we have advised you to this effect, then there is no logical reason why you will not receive your item.

Please bare in mind that if an item ordered is procured in France, we will have to wait for France to receive stock. Once that's occurred, transfers to the UK only happen on Tuesdays & Fridays. From the time it's left France to the UK, the process is about 3-4 days including the receipting of goods in warehouse. Once goods are in UK warehouse, they then ship to us.

I hope that the above provides some further clarity,
 
a month.. still waiting

i can't speak for anyone else but my personal experience hasn't been very rosy. i placed my order a month ago.

i received an email telling me it was on back order as well. now that i see someone else shares the same story i am extremely concerned.
we've also tried to contact the MD. he sent us his email, but nothing since.

i hope no-one else falls into the same trap.

all i can do now is consider legal action. luckily we have lawyers in the family. it just seems odd to me that it appears to be a reputable company. perhaps its just their correspondance that's lacking.
 
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