Anyone else just get double-charged by FNB?

Bryn

Bryn

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After assuming initially that Decofurn Furniture are incompetent idiots, it turned out that the double-charge to my credit card was all FNB's fault.

After calling the dispute line, the lady immediately said that the double-charge issue is their fault and loads of customers are affected. And that I should expect a reversal within 24-48 hours. She didn't even wait for me to finish my sentence once she knew what I was talking about. I'm surprised to not see any mention of this here on the forum if it's a widespread issue. Double-charges can properly mess people up depending on the amount involved.
 
Bryn said:
After assuming initially that Decofurn Furniture are incompetent idiots, it turned out that the double-charge to my credit card was all FNB's fault.

After calling the dispute line, the lady immediately said that the double-charge issue is their fault and loads of customers are affected. And that I should expect a reversal within 24-48 hours. She didn't even wait for me to finish my sentence once she knew what I was talking about. I'm surprised to not see any mention of this here on the forum if it's a widespread issue. Double-charges can properly mess people up depending on the amount involved.
Click to expand...
Was this a transaction on 7 September?
 
Bryn said:
After assuming initially that Decofurn Furniture are incompetent idiots, it turned out that the double-charge to my credit card was all FNB's fault.

After calling the dispute line, the lady immediately said that the double-charge issue is their fault and loads of customers are affected. And that I should expect a reversal within 24-48 hours. She didn't even wait for me to finish my sentence once she knew what I was talking about. I'm surprised to not see any mention of this here on the forum if it's a widespread issue. Double-charges can properly mess people up depending on the amount involved.
Click to expand...
It's a massive issue on FNB debit and credit cards, seemingly caused by Nedbank POS devices.
Nedbank POS devices caused the same issue for Capitec customers last week
 
Did you receive two payment confirmations, or simply noticed that double the amount went off, or see it on internet banking?
I haven't made major purchases this month so unless I was looking for this I might have missed it; will have a look on my transaction history.
 
backstreetboy said:
Nedbank POS?
Click to expand...

Online purchase.

Sinbad said:
Was this a transaction on 7 September?
Click to expand...

Yes!

Sepeng said:
Did you receive two payment confirmations, or simply noticed that double the amount went off, or see it on internet banking?
I haven't made major purchases this month so unless I was looking for this I might have missed it; will have a look on my transaction history.
Click to expand...

I did receive separate payment notifications from FNB.
 
Bryn said:
Online purchase.



Yes!



I did receive separate payment notifications from FNB.
Click to expand...
Nedbank ran a POS debit file from 7 september again on 11 december, in error. Not FNB's fault at all - and it should be reversed by now.
 
Sinbad said:
Nedbank ran a POS debit file from 7 september again on 11 december, in error. Not FNB's fault at all - and it should be reversed by now.
Click to expand...

Definitely not reversed. Good to have an explanation though.
 
Bryn said:
Definitely not reversed. Good to have an explanation though.
Click to expand...
If it's not yet reversed, then I'd suggest querying the transaction.

Here's mine... Note the reversal only showed up this morning, but is dated 7 Sep

1600077459644.png
 
Sinbad said:
If it's not yet reversed, then I'd suggest querying the transaction.

Here's mine... Note the reversal only showed up this morning, but is dated 7 Sep

View attachment 912546
Click to expand...

The double-charge only occurred yesterday evening. The transaction containing the amount concerned was from the 7th.
 
Yeah same here
Masterpass payment to Telkom on the 7th
 
oh snap, I have the same issue. Decofurn purchase and FNb account. Was double billed.
 
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