Anyone else lost their 3G connection today?

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Steinie

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Anyone else lose their 3G connection today?

At around 15:00 today, I lost my 3G connection (both data card and phone) and it is still not back! :mad:

I can only connect GPRS at 53.6 Kbps!!

Is this a general problem or is it localised?
 
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Steinie said:
At around 15:00 today, I lost my 3G connection (both data card and phone) and it is still not back! :mad:

I can only connect GPRS at 53.6 Kbps!!

Is this a general problem or is it localised?
Click to expand...

My girlfriend in Auckland Park is complaining of a total network failure there at around 4pm. It's back on now, but limited it seems.
 
Thanks for the replies, guys!

My local base station is on the Brixton water tower, so that would explain the Auckland Park problem.

I always have a very strong signal, thanks to my proximity to the base station, and the signal is still at full strength, as always.

I tried dialling 155, but the queue is so long, my phone's battery will probably die before I can get through to a call centre operator. ;)

Damn frustrating, is all that I can say! :mad:
 
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Steinie said:
It's back ... at long last!!! :cool:
Click to expand...

Seems like everything is back to normal again.
Yesterday was insane - Disconnecting every 15min for about 3 hours straight.

All we can do is dial 155, log the call and hope for a speedy resolution or at least an explanation as to whats causing all these problems.
 
Here we go again...

I have not had a 3G connection since about 20:00 yesterday! :(

I have logged a call with 155, but they are not aware of any network problems.

Anyone else in the Auckland Park/Brixton area experiencing the same problems? :confused:


DAMN, but this GPRS is slower than a dial-up connection!!
 
You not alone - my 3G dropped every couple of minutes last night. Had similar issues on Friday night (6 Feb). It was so frustrating that I ended up leaving it. This was in the Honeydew/Radiokop area.
 
It's happening to me as we 'speak', in my onboard modem, in the router, different OS's. Is it time for free modems again? :mad: ;)
It's irrespective which cell tower I connect to, mine is CellTowerID's 28211 and 20102.
 
3G was restored about 5 minutes ago.

Again, my question is: are there no alarms (or other indicators) that alert VC to the fact that there is a problem at one or more base stations?

:confused:
 
Steinie said:
3G was restored about 5 minutes ago.

Again, my question is: are there no alarms (or other indicators) that alert VC to the fact that there is a problem at one or more base stations?

:confused:
Click to expand...

Why would you think that no alarms are being generated when there is a network failure?

There is a large number of events that come into the Network Management Center in real-time. A few million per day. These are then de-duplicated and correlated and the resulting alarms (a few thousand per day) are presented to the operators to act on.

I can 99.9% guarantee that the alarms resulting from the problem you experienced was received and acted on. You mention the site came up a few minutes ago. Most likely it did not come back all by itself. Rather the alarms were received and some actions were performed to bring it back up.
 
vodacom3g said:
Why would you think that no alarms are being generated when there is a network failure?

There is a large number of events that come into the Network Management Center in real-time. A few million per day. These are then de-duplicated and correlated and the resulting alarms (a few thousand per day) are presented to the operators to act on.

I can 99.9% guarantee that the alarms resulting from the problem you experienced was received and acted on. You mention the site came up a few minutes ago. Most likely it did not come back all by itself. Rather the alarms were received and some actions were performed to bring it back up.
Click to expand...

:D design a site like iBurst where we can see whats up and down! Saves us time switching apn's and phones
 
vodacom3g said:
Why would you think that no alarms are being generated when there is a network failure?

There is a large number of events that come into the Network Management Center in real-time. A few million per day. These are then de-duplicated and correlated and the resulting alarms (a few thousand per day) are presented to the operators to act on.

I can 99.9% guarantee that the alarms resulting from the problem you experienced was received and acted on. You mention the site came up a few minutes ago. Most likely it did not come back all by itself. Rather the alarms were received and some actions were performed to bring it back up.
Click to expand...

Well, that's what those brain surgeons (you know the ones who immediately want you to change your settings, no matter what problem you are reporting?) at the call centre told me ... in fact, three of them gave me the same answer when I asked the question. I was actually quite shocked to hear their responses, because I would expect nothing less than what you have mentioned above, i.e. that these faults are immediately reported to NM.

So, why did it take them 16 hours to rectify the problem if the alarm bells were sounded last night? :confused:

(BTW, the problem was rectified about 10 minutes after my follow-up call.)
 
Just received a call from a very nice guy (Morné van Dyk) at the network control centre who gave me a plausible explanation of what had happened in my case.

Now, that's what I call service excellence. Thanks!! :cool:
 
Steinie said:
Well, that's what those brain surgeons (you know the ones who immediately want you to change your settings, no matter what problem you are reporting?) at the call centre told me ... in fact, three of them gave me the same answer when I asked the question. I was actually quite shocked to hear their responses, because I would expect nothing less than what you have mentioned above, i.e. that these faults are immediately reported to NM.

So, why did it take them 16 hours to rectify the problem if the alarm bells were sounded last night? :confused:

(BTW, the problem was rectified about 10 minutes after my follow-up call.)
Click to expand...

Obviously the time to repair depends on the actual failure. If Telkom lines are stolen, it could be days. Sometimes there are extended power failures, etc.

Each tower has an SLA based on various different parameters and these are normally met.
 
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