Anyone using Snowball for fixed Wireless in CT?

[Landman]

Hey all,

I live in/around Cape Town. Recently moved from town to Durbanville. Snowball is coming around to do a site survey and possible installation. I'm slightly skeptical because it took quite a lot of effort for me to arrange a survey/installation to be done.

If you've used Snowball, what's your experience been like?

 

[michael_theangel]

Hey all,

I live in/around Cape Town. Recently moved from town to Durbanville. Snowball is coming around to do a site survey and possible installation. I'm slightly skeptical because it took quite a lot of effort for me to arrange a survey/installation to be done.

If you've used Snowball, what's your experience been like?

SUPER Great! they are not unresponsive. i had 2 Mb/s Wireless with them uncapped. it was great. they use NEOTEL backbone so its even better to be with them

 

[Landman]

Okay, so here's what I have so far after 2 weeks of Snowball:

Pros:
- Installation was smooth without hickups.
- Extremely well priced for the installation cost.
- Support over the phone is pretty good
- Line speed is excellent between 9pm and about 7am (4Mb/s wireless downloads at around 500KB/s)

Cons:
- During the day, my line speed runs at about 10%, sometimes even worse, of what it actually should (4Mb/s wireless downloads at around 60KB/s)
- Online ticketing system, I created a ticket on the 9th of December. Up until now, I have had no response on that ticket.

Would I recommend them? I don't know yet. If the Wireless speed isn't sorted out over the coming days I'll definitely provide more feedback on that.

 

[Landman]

Some feedback....

So for the past two weeks my connection has been flawless. Since yesterday, my connection is back to square one. I haven't heard from the engineers or support since the 20th of December.

I'll be cancelling my account with Snowball and moving on to Sonic Wireless.

 

[raind33r]

Snowball - see all your bandwidth melt away

 

[Landman]

Snowball - see all your bandwidth melt away

I see what you did there. Lol! Well, I've moved forward with the cancellation and will be looking for an alternative company, Sonic Wireless is looking pretty good.