Applying Online - A nightmare!

[MrWireless]

I am weary as it is, after what I have read here to apply for Neotel. After checking their coverage map, I see I am almost slap bang in the middle of the red (excellent) coverage zone. I currently have a 512k ADSL line with Telkom, but would like a bit more speed.

So head over to their website. Type in the address, it finds it...confirm that I am covered, and click "Apply"

It takes me to a screen where I enter my name, ID etc....all goes smoothly. Fill in the Postal Address, all filled in...click "next"

Keeps insisting that I must enter my Province. The postal adress "province" field is easy, as its a drop down box. Select my province, click "next" - same error message. Under my physical address is a province field that is not editable, so go back to the beginning to make sure I selected my province when checking the coverage area (it takes the information from coverage area and populates those fields when you click apply) - it doesnt carry the province over. All the other information is fine and carries over, except for province. You cant edit the field to enter your province, so you are literally stuffed both ways.

Thought maybe its something to do with my browser, so fire up chrome and firebox, spend about 2 hours battling - exact same thing, nothing.

Why bother having a website where you can apply if it doesnt work? Surely they should be wondering why there are no signups on their website?

 

[SYNERGY]

Had the same problem in Opera. Gave up after my 2nd try :/

 

[medicnick83]

Why not just call 0800 333 636.

I know I had problems with the "province" part too

 

[Neotel]

Thank you for bringing this to our attention, I will get our technical team to rectify the problem and provide feedback.

Apologies for the inconvenience / bad experience.

 

[MrWireless]

Fantastic - let me know once it's been fixed, and I will try to apply.

I am willing to give you guys a try, but as you may understand I am weary after reading the complaints on the forum. Is there a cancellation period where I may cancel if I am not happy with the service? Week maybe?

 

[stoke]

Lol , attached please find email I sent to them, twice regarding this exact problem :
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Dear Mr *****

Thank you for your enquiry and your interest in our services

Please accept our apologies for only replying to you now and for the difficulties you experienced. Please search by entering the street name and suburb or town and then click on the search button. Once it brings up your area then you may click on the "show coverage"tab. If all fails we can have a consultant call you or we suggest you contact us on the number below.

If you need any further information about our service, you can call us on 0800 333 636 or email us at [email protected]. We will be more than happy to assist you.

Kind regards,


*****
Customer Service Consultant

Neotel (Pty) Ltd
Tel : 0800 333 636
Fax : 0866 566 839

www.neotel.co.za

From: [email protected] [mailto:[email protected]]
Sent: Friday, October 17, 2008 4:08 PM
To: INFO
Subject: Web query: Consumer services

The following inquiry was sent from the Neotel website.

Type of query:Consumer services
Name:******
Email address: ***********
Phone number: ***********
Fax number:
Company:
Message:
The link : https://salesportal.neotel.co.za/we...ew&p_p_col_id=&p_p_col_pos=0&p_p_col_count=1& (Application for Service) Note that when I try valiantly to enter the province name, it remains an uneditable field and I cannot submit the "application for service". I am trying to enter: Street : Novar PostCode : 4278
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This was on OCTOBER LAST YEAR.
Bwaaaahahahahahahaha.

 

[stoke]

I replied :
----------------------------------------------------------------------------
Please forward my note to your web developers.
It is a bug in your final "application for service" form.
I am not interested in wasting more of my talk time trying to explain this bug to a consultant.

Thank you
*******************
----------------------------------------------------------------------------
I was CC'd in the next correspondance:
----------------------------------------------------------------------------
Dear *****

Please see email below and Route to the relevant person responsible for developing the portal webpage please see customers comment.

Regards
*****
----------------------------------------------------------------------------
At the end of November, I tried to use the Web facility again.
Failed.
Gave up.

The reason i'm including this is as an open invitation to the Neotel representative, pm me your email address and i'll send you the correspondence , so that you have a list of names to contact (If you want).

 

[Neotel]

MrWireless:

The problem has been resolved and tested internally. Please try the application again and notfiy me if you have problems via PM (a screenshot would be helpful )

 

[elmorya]

2 MONTHS GONE BY NOW!
sent email to [email protected] to apply for Neotel, called their tollfree no. also
NO REPLYOR interest!gave up! smacks identical of Telkom - better the devil you know!!!
Are all telecoms companies the same?

 

[medicnick83]

2 MONTHS GONE BY NOW!
sent email to [email protected] to apply for Neotel, called their tollfree no. also
NO REPLYOR interest!gave up! smacks identical of Telkom - better the devil you know!!!
Are all telecoms companies the same?

elmorya, please send Neotel a PM and ask him to get someone to call you back.

Neotel is on a roll, he will get you sorted out!

 

[MrWireless]

MrWireless:

The problem has been resolved and tested internally. Please try the application again and notfiy me if you have problems via PM (a screenshot would be helpful )

Fantastic - thank you!

Will give it a go first thing tomorrow afternoon!