[April 2006] Current 3G problems - Feedback Please

[Tallies]

Hi V3G,

Problem: No downlink data (reconnect fixes)
Description: Dash shows nothing wrong, blue light stays on, no data.
Location: Waterkloof Ridge X2, Pretoria (Cellphone says "Flying Saucer-1")
Cell No: 082553XXXX
Datacard: Merlin U630 (HW REV[0:55]), 32K sim
IP: 10.51.121.147, 10.49.127.236, 10.50.67.189
DNS: Default Server: ppr-cache1-vif0.saix.net
Address: 196.25.255.34
APN: Internet
Average ping to nameserver: 268ms
Telkom speedtest: Your line speed is approximately 371.4 Kbps or 45.5 kBytes/sec

Hope this helps!

 

[vodacom3g]

Greatly, thanks Tallies.

Could you PM me a contact number and e-mail?

 

[Pwillmot]

1) Error type (one of the above)
type 1 - need to frequently disconnect and reconnect
2) Description of error
No obvious errors displayed on dashboard - Ligh solid blue on card
2) Your location (as accurate as possible)
Hout bay
3) The 3G cell number, first 5 digits, ex. 082-99x-xxxx
082-37x-xxxx
4) Your setup (data card type, SIM type)
Novatel Merlin U630
5) Your IP, DNS (do a ifconfig in a dos box)

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.62.207.193
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 10.62.207.193
DNS Servers . . . . . . . . . . . : 196.25.255.34
196.25.255.3
NetBIOS over Tcpip. . . . . . . . : Disabled



6) Your APN (internet, internetvpn)
internet
7) Speed test, if possible
ping primary DNS = avg 324ms

 

[vodacom3g]

Thanks, do you get the same problem with both SIMs?

 

[Harley79]

1) Error type (one of the above) = Connected but no downlink data, as well as disconnections

2) Description of error = Every light and msg that shows a healthy connection is OK but browser times-out eventually with a "cannot reach server" error, MSN drops connection

3) Your location (as accurate as possible) = Cape Town, CBD & Parktown JHB

4) Your setup (data card type, SIM type) Novatel UMTS, 64K sim

6) Your APN = internet

 

[vodacom3g]

1) Error type (one of the above) = Connected but no downlink data, as well as disconnections

2) Description of error = Every light and msg that shows a healthy connection is OK but browser times-out eventually with a "cannot reach server" error, MSN drops connection

3) Your location (as accurate as possible) = Cape Town, CBD & Parktown JHB

4) Your setup (data card type, SIM type) Novatel UMTS, 64K sim

6) Your APN = internet

Won't you PM (or mail) me a contact number + the first 5 digits of your 3G SIM?

Are you currently in Jhb?

 

[snap]

Just had an sms from vodacom saying "the network problem is resolved" - does anyone have any info on this?

Is the disconnection problem resolved for everyone now?

 

[snap]

Looks promising just been connected for the last 20 minutes thats the longest in the last week and a half!!!

 

[Swoosh]

Does Vodacom have a Incident report / Network status on their site for 3G?

 

[snap]

Its a great idea but I have never seen one.

30 minutes and its still working!!!

 

[vodacom3g]

Its a great idea but I have never seen one.

30 minutes and its still working!!!

Don't tempt fate!

Been thinking about the network status screen, around 50 000 elements are actively being monitored, so not so simple.

 

[snap]

I am already celebrating!!!

Will probably slit my throat if it goes down now!!! lol

 

[snap]

mmmm so 3G give us a hint what was it!!!

 

[snap]

Crash bang premature excitement I am afraid.

At least the knife is blunt lol

44 minutes and it died again.

Sigh!!!

 

[vodacom3g]

Told you so!

Exact times when it stayed up and went down again might help. I know the guys are busy working on the problem, so I'd like to feed it back.

 

[snap]

Hi

I went on at 14:26 and it died at 15:10 thats the longest its worked by far.

Has been up now for 6 minutes so its getting better!

 

[snap]

On at 15:55 stopped working at 16:31.

Same problem had to disconnect and reconnect.

 

[snap]

The problem is much the same today as it has been for the past week and a half. The connection only lasts for a few minutes.

Lets hope the problem will be solved today!

 

[vodacom3g]

The problem is much the same today as it has been for the past week and a half. The connection only lasts for a few minutes.

Lets hope the problem will be solved today!

The guys have identified certain areas that could be impacting this and have worked through the night. Will get feedback this morning.

Next time your download stops, don't disconnect and reconnect, but wait a few minutes and see if it does not start up again. Try hitting the refresh button for example.

 

[mcclod]

1) Connection Related problems - lost connectivity, having to reconnect, etc
2) I can connect, no problems, but after a few minutes of usage, although it still says it is connected, I cannot access any websites or send or receive email.
3)Port Elizabeth, Humewood
4)08285
5)GlobeTrotter Fusion Quad Lite, 64k sim card
6)

    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 10.62.71.213
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . : 10.62.71.213
    DNS Servers . . . . . . . . . . . : 196.25.255.34
                                       196.25.255.3
    NetBIOS over Tcpip. . . . . . . . : Disabled

7)

   Pinging 196.25.255.34 with 32 bytes of data:
   
   Reply from 196.25.255.34: bytes=32 time=156ms TTL=127
   Reply from 196.25.255.34: bytes=32 time=151ms TTL=127
   Reply from 196.25.255.34: bytes=32 time=150ms TTL=127
   Reply from 196.25.255.34: bytes=32 time=168ms TTL=127
   
   Ping statistics for 196.25.255.34:
       Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
   Approximate round trip times in milli-seconds:
       Minimum = 150ms, Maximum = 168ms, Average = 156ms

There's a few problems with 3G being discussed in various threads. I'd like to get a better handle on these and sort them out as soon as possible.

I'm seeing three problems being reported here:

1) Connection Related problems - lost connectivity, having to reconnect, etc.
2) Connected but no downlink data.
3) Slow throughput

If you're seeing any of the above please post the following information.

1) Error type (one of the above)
2) Description of error
2) Your location (as accurate as possible)
3) The 3G cell number, first 5 digits, ex. 082-99x-xxxx
4) Your setup (data card type, SIM type)
5) Your IP, DNS (do a ifconfig in a dos box)
6) Your APN (internet, internetvpn)
7) Speed test, if possible

I want to establish common parameters to help the Engineering guys better track these gremlins.

Your feedback would really be appreciated and hopefully we can isolate and wipe out these bugs.

ic, some glue please?