It seems to me that a few need to made examples of in a very public manner if that is the way in which some of them deal with things. Arrest them and charge them with culpable homicide in instances like that. If it's a simple error, then it will come out in the investigation. If they're just disinterested, then they are culpable for the homicide of another human being...
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Article: 10111 emergency line hangs up on caller
- Thread starter marine1
- Start date
marine1
Honorary Master
This government has no freaking idea what accountability is, that is the problem
Why on earth don't they outsource the SAPS call centres?
Let's take on of the WORST call centres I know of: Telkom.
You wait for hours but they are, at least, always pleasant and helpful.
Good call centres like insurance companies can do it (and they also take down accident details in pain staking detail, etc.).
EDIT: As per usual SAPS investigations into "allegations" these "operators" will most likely receive a slap on the wrist, if they are even approached about their behaviour.
Let's take on of the WORST call centres I know of: Telkom.
You wait for hours but they are, at least, always pleasant and helpful.
Good call centres like insurance companies can do it (and they also take down accident details in pain staking detail, etc.).
EDIT: As per usual SAPS investigations into "allegations" these "operators" will most likely receive a slap on the wrist, if they are even approached about their behaviour.
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Government is to busy feeding at the trough to care about small things like this.
I will say though I wouldn’t want to be a operator as they take a ton of abuse from callers
Some callers just sprout the vilest insults and swear words, others threaten the operators with horrible deaths etc, you name it they have heard it
If people don’t get a response as fast as they want, they then take it out on the operator with out any thought for the explanation, this usually occurs with people who have had a house breaking, a minor fender bender, seen a suspicious car in their street or my favorite disturbance of the peace.
I will say though I wouldn’t want to be a operator as they take a ton of abuse from callers
Some callers just sprout the vilest insults and swear words, others threaten the operators with horrible deaths etc, you name it they have heard it
If people don’t get a response as fast as they want, they then take it out on the operator with out any thought for the explanation, this usually occurs with people who have had a house breaking, a minor fender bender, seen a suspicious car in their street or my favorite disturbance of the peace.
Not a bad idea but they be willing to cope with the abuse I mentione above?
WTF!
At least this guy got through.
I've never been able to even get through.
Every time I've tried to call them it just rang endlessly until it was cut off.
I remember at a party these drunk people hit someone over the head with a beer bottle and I just tried every emergency number I could think of including 10111. After an hour of trying I just gave up.
At least this guy got through.
I've never been able to even get through.
Every time I've tried to call them it just rang endlessly until it was cut off.
I remember at a party these drunk people hit someone over the head with a beer bottle and I just tried every emergency number I could think of including 10111. After an hour of trying I just gave up.
Change pleasant to calm and collected, very important with dealing with stressed and frightened people
I don't think I've ever had an issue getting through.
Called the cops on a reckless driver once... 10 minutes later a handful of cops flew past me at breakneck speed.
Called the cops on a breakin in progress next door, and 5 minutes later had 6 SAPS vehicles on scene.
I'd be happy to deal with a postal worker as long as I knew something was being done. They can learn to mother their callers afterwards. Baby-steps.
First we have to stop them inadvertently killing people...
Make a note of the time and report it to the commader if you have no joy there is always the newspapers, make a fire under their ass
Actually many of the callers do require mothering to get the correct details out of them, think the old 911 show
STS
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WHAT!?!?! :erm:
Albereth
Honorary Master
I wouldn't call it a prank call but we got called out for a robbery. Turns out that a service station owner had done some shoddy work and the client didn't want to pay for it. The owner called the cops and said he was being robbed.
That could have been nasty.
However, this is a false claim.... silly buggers... eish.
Hemi300c
Honorary Master
True statement.
It's the little things that are so helpful. Thanks for that one. J
Jase
Executive Member
Edit: R/Sgt, we took a ton of abuse on a daily basis but because we were a private service, we had to take it and deal with it professionally (as a shift super, I had to handle irate callers). The amount of prank calls were also astronomical as we had an 0800-number and there was basically nothing we could do about it (except perhaps try and report it to the Police).
I worked as a shift supervisor in a private emergency call centre as few years ago. There was one overall goal and that was to correctly service every call that came through without exception. We had targets to meet wrt x% dropped calls, time from phone ringing until dispatch of vehicles etc.
Our salaries were impacted by the performance we delivered and that is something that government would never be able to do (think Unions).
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As I said it’s not a job I would do.
The ordinary man in the street and the response members of the police would welcome this with open arms ( they would also have to modernize all the vehicle radios as some date back to the ARK and often you are out of contact or cant hear the dispatcher properly)
Jase
Executive Member
This is also a major reason why private security companies have flourished. I'd rather phone my are ADT vehicle and community patrol than 10111. Or failing that, I do have a contact or two in the SAP and would phone them directly.