Assistance with Jira Software

[LOTR]

With the requirement to work from home, our team now needs a virtual Scrum board. Our organisation has Jira available, and I see that boards can be created there.

I see under the rules that the "ticket" created is called an "Issue", and that only developers can edit, prioritise, schedule and resolve issues.

However, we are primarily a business team, with no developers (our dev work goes via a separate team). We need a board that we can list items as To Do, In Progress, On Hold, Blocked and Done, and move items between them, with the ability to remove/delete tickets once Done or no longer needed.

We have a range of "Projects" that we are involved in (Epics(?)) and various tasks related thereto to undertake. These are mostly business related tasks - analysis type stuff and change management items (like preparing user guides or easy aids, or providing various MIS type reports, among other stuff). Is Jira the right tool? Or should we consider something else? Unfortunately we can only use the organisation's approved software, and Jira seems to be the only one that can handle a virtual board.

I would appreciate any advice or assistance from the knowledgeable IT folk of My BB.

 

[Sinbad]

Jira tickets are not only issues, they can be tasks, subtasks, bugs, stories, requests, etc.
Also the permissioning is very flexible, so you don't need to be a "developer" to use it.
I would suggest engaging with your Jira admins to get a project set up for you (project is like a team workspace in this context) to your requirements

 

[Kosmik]

Jira tickets are not only issues, they can be tasks, subtasks, bugs, stories, requests, etc.
Also the permissioning is very flexible, so you don't need to be a "developer" to use it.
I would suggest engaging with your Jira admins to get a project set up for you (project is like a team workspace in this context) to your requirements

That. You can also setup email integration so that your org can send tickets via mail and either have an autosort or a helpdesk person allocate them.

 

[Barbarian Conan]

Trello.com is a very easy to use and simple board. I don't think it caters for grouped items, but maybe check it out.

 

[Kosmik]

There's also Jetbrains version, youtrack but that is more software orientated. Can be generalised though, same as Jira.

 

[WAslayer]

I think Trello is going to be a lot simpler for you to start using vs Jira..

 

[LOTR]

Thanks for the feedback all. Busy dealing with our Jira Admin's to see if they can put something together for us.

Trello.com is a very easy to use and simple board. I don't think it caters for grouped items, but maybe check it out.

I think Trello is going to be a lot simpler for you to start using vs Jira..

Unfortunately Trello is blocked by our Organisation.

 

[martin]

Another suggestion to consider Trello instead. We use both in our organisation and I reckon Trello should be fine for your needs.

 

[powermzii]

Thanks for the feedback all. Busy dealing with our Jira Admin's to see if they can put something together for us.



Unfortunately Trello is blocked by our Organisation.

We are using JIRA in the same way that you guys are - our current workspace / board is for bsuiness only items (analysis, config etc) where we hand over to another team that does the dev + testing

 

[Nod]

*Edit - I see Trello is one of the solutions listed

Maybe something like this?

Kanban board - Wikipedia

en.wikipedia.org

 

[Barbarian Conan]

Thanks for the feedback all. Busy dealing with our Jira Admin's to see if they can put something together for us.



Unfortunately Trello is blocked by our Organisation.

OT:
I'm always curious about why some arbitrary software is blocked. Have you asked why they want to make it so difficult for you to be successful within your organisation?

Usually kicking things like this high enough up the food chain gets it resolved.

 

[Sinbad]

OT:
I'm always curious about why some arbitrary software is blocked. Have you asked why they want to make it so difficult for you to be successful within your organisation?

Usually kicking things like this high enough up the food chain gets it resolved.

There may be policy about confidential information stored outside the company's direct control?

 

[LOTR]

OT:
I'm always curious about why some arbitrary software is blocked. Have you asked why they want to make it so difficult for you to be successful within your organisation?

Usually kicking things like this high enough up the food chain gets it resolved.

Organisational policy - All software used must be approved. PC's/Laptops are locked down - no admin rights. Many Websites blocked. Even USB posts are "blocked". Cannot transfer any data through them. The only thing that USB ports are good for is to charge your cell phone.