Axxess fixed LTE (Telkom)

Last Updated: 2022-07-20 10:09:58​

While I was busy with my latest synopsis, they managed to finally update figures again ; the next time I expect they will is probably 24 hours from now ; also, it's never consistent, so you know what time of the day - or night - to expect their system to kick-in with the elusive updates.
 
Data allocation on the 1st of the month is also a mess at Axxess (for this product, these days especially).

I started a ticket earlier this morning with them, and have incl. the reply (at the top) :

..... – 2022-08-01 07:24:54

Hi ....

When checking on my end the data is allocated on the Telkom portal, and the display will get updates periodically so the balances are going to reflect accordingly.

Kind Regards


Client – 2022-08-01 07:14:36

Your portal seems broken, again. This time, the total shows I have 160 GB available - I think it should be 240 GB (not the 160 GB it currently shows) :
Rollover of 80 GB (which is reflecting correctly), but Anytime (80 GB) + Night data (80 GB) which are on NIL.
Please rectify in all cases ASAP, so the totals are updated.
I can only upload 1 screenshot,per ticket (mobile app) so have done the Anytime one, but Night data the same
Click to expand...

Since then, Axxess' portal shows I have (only) 80GB in total, allocated to Rollover data (that part's correct).
Anytime (or "Peak" as they refer to it) + Night data still at ZERO.

Now I've logged in through the web interface, it shows last updated at 11h45am on the 31st July.
No wonder it's a mess - already almost 11 hrs. into the 1st July, and Axxess are now reflecting balances that weren't even correct on the 31st July - a new low for them and their data allocation / usage system.
 
More uselessness from Axxess ; now their app doesn't even open ... Screenshot_2022-08-01-18-36-55-787_axxess.com.jpg
 
Received the following reply to my ticket at 4h48 am :

"We are still waiting for Telkom to update usages on the Telkom LTE services.

Thank you"

Just checked again now for data allocation, and Axxess have finally had their portal updated correctly ; I'm sure back to only once a day usage updates, though.

EDIT - just checked the web interface now ; usages last updated at 3:23 am (2nd August), so 16,5 hours ago ....
 
Last edited:
Back to Axxess displaying "Available = (empty space)" and an empty block below with only the words "Used Data" inside.

I wonder who the great decision maker is there that continues to think it's a good idea keeping this inconsistent part of the system in operation ?
 
Last edited:
Last time I checked usage was around 24 hours ago ; exactly the same total available then, as now, even though more data's been used.

The fact that they don't show Anytime data in the app, on this page, also means their updates are once again screwed..

EDIT - exactly same status as shown in the attachment, 7 hours on since last posted ; Axxess are pathetic in this regard.
1659706434844.jpg
 
Last edited:
Now back to "Getting there...." and the app never opens beyond that point.

EDIT :
Wow, they seem to have finally updated usage figures, sometime between writing this post originally, and now.

The app used to list date and time of last update, like the web version still does.
 
Last edited:
Just sent them this note in a relevant ticket, along with appropriate screenshot :

Yet again, no Telkom LTE usage data available, not to mention when it does work, updates are only once a day (approx every 24 hrs.).
Click to expand...
 
Their reply (one point for at least bothering to respond) :

"Kindly be advised the engineers are working to resolve the issue in the meantime we can submit a request to Telkom for your usage report, please advise the dates so we can request from Telkom."


My subsequent reply :

"I'm able to get my usage on this SIM directly from Telkom's portal, myself, most times of the day or night ... so thanks for the offer, but it's unnecessary.

The issue I have is that the Axxess portal is either non-functional, or usages so outdated, they're pretty much meaningless by the time they've been posted."
 
Getting the same, no stats on the Axxess portal so can't manage our sim card usage properly.

Does the Afrihost Telkom LTE stats have the same issue ? @AfriNatic
 
warwickw said:
Getting the same, no stats on the Axxess portal so can't manage our sim card usage properly.

Does the Afrihost Telkom LTE stats have the same issue ? @AfriNatic
Click to expand...

I have Afrihost Telkom LTE and I don't have a issue. I can only see my data remaining in total and not per day usage but that is sufficient for me.
 
Good Day

Our app is currently going through maintenance as we are implementing a new API for the Telkom LTE service.

We are aware of the issues on our app and our DEV team is working tirelessly to resolve the issue, we apologize for any inconvenience caused.
 
Why am I unsurprised, for the 2nd month in a row (since returning to Axxess) ; just started a new ticket :

"Like last month, your interface is only showing 160 GB in total, presumably the 80 + 80 GB allocation in the new month.
However, there should also be 80 GB Anytime rollover data added, so the total is 240 GB.
Please have it corrected ASAP, and that it reflects correctly every month from now on.
I know it's 240 GB on Telkom's portal, as I took a screenshot of it just after midnight - it's your atrocious data usage portal that needs correcting."
 
BCR said:
Why am I unsurprised, for the 2nd month in a row (since returning to Axxess) ; just started a new ticket :

"Like last month, your interface is only showing 160 GB in total, presumably the 80 + 80 GB allocation in the new month.
However, there should also be 80 GB Anytime rollover data added, so the total is 240 GB.
Please have it corrected ASAP, and that it reflects correctly every month from now on.
I know it's 240 GB on Telkom's portal, as I took a screenshot of it just after midnight - it's your atrocious data usage portal that needs correcting."
Click to expand...
Does https://onnet.telkom.co.za/ show you your data balances?
 
B-127 said:
Does https://onnet.telkom.co.za/ show you your data balances?
Click to expand...
It does, but the issue I have with Axxess is that they allocate exactly 80 GB (per category, whether it's Anytime, Night or Rollover data) at the start of each month.

Telkom on the other hand, allocate 81,920 MB, which / 1,024 MB = exactly 80 GB.

Therefore, the 2 never run in tandem, as usages deplete quicker as a result, on Axxess.

They can sometimes differ by as much as 2 GB for each category, plus Axxess update usages once every 24 hours, approx., and never at the same time ; Telkom's update virtually instantaneously which is why I've repeatedly (in my tickets) asked Axxess why they don't just drop their usage figures, and instead refer clients to "onnet".

EDIT :
Another negative with Axxess, is they don't give the last date / time figures were updated in the app, but only online in the browser (once upon a time, they used to in the app), so you never know in the app when last they updated.
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X