Axxess fixed LTE (Telkom)

@Captain Axxess Why does my fiber cut out every few months leaving me with nothing for a few days, and why do I never get an explanation from Axxess what the issue was. Really messes with my emotions which also ends up affecting my health.
 
maessof said:
@Captain Axxess Why does my fiber cut out every few months leaving me with nothing for a few days, and why do I never get an explanation from Axxess what the issue was. Really messes with my emotions which also ends up affecting my health.
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Hi there,

We are very sorry to hear this. Please send me your account details and I'll investigate on your behalf.
 
Using this Telkom LTE in a CellC dongle (Huawei e1820) and is getting very good upload (3 to 4Mb) and download (5 to 8Mb) speeds. Almost like a 10Mb DSL line.

I suppose if I can get a proper LTE router, speeds will be much better as the e1820 is 3G only.
 
Inconveniently, Axxess data usage for Telkom LTE "Last Updated: 2021-06-30 05:48:42."
Amazing how this always tends to happen with them, last day of the month, when one wants to know how much they have left to use.

Sent a *188# via USSD in router to Telkom - results @ 10h39am were :
Hello!You have 7561 MB "LTE/LTE-A Anytime Data" available.
2441 MB will expire on 01/07/2021 at 00:00.

Hello!You have 1026 MB "inclusive Night Surfer Bundle data" available.
1026 MB will expire on 01/07/2021.
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Question I have re the bold text is, will Axxess carry over any unused difference (betw. the 2 values) into July, if I'm only on a 10 + 10 GB package with them ?
 
BayCityRoller said:
Inconveniently, Axxess data usage for Telkom LTE "Last Updated: 2021-06-30 05:48:42."
Amazing how this always tends to happen with them, last day of the month, when one wants to know how much they have left to use.

Sent a *188# via USSD in router to Telkom - results @ 10h39am were :

Question I have re the bold text is, will Axxess carry over any unused difference (betw. the 2 values) into July, if I'm only on a 10 + 10 GB package with them ?
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I don't think so.
 
NeonNinja said:
I don't think so.
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Didn't mention before, on Axxess' system, this data is part-narrated as "rollover" & "top-up", but it's from last month. In that context, also pretty sure it won't be made available to me next month.

Will use it up on updates & maybe installing an Ubuntu desktop from their mini.iso on a spare HDD I have.
 
@Captain Axxess - a few issues :

I logged into my profile a short while ago to get available data & usage breakdown. The info I was after in the "My Dashboard" section was blank (ie. Available = BLANK ; Used Data = BLANK).

However, mobile status section shows everything 100% - no no problems mentioned.
Therefore, it's obvious you at Axxess aren't even aware of this.

I tried logging in via recent versions of Firefox and Brave, and both end up with same results as noted above, so it's not the browsers

Please have the above fixed ASAP.

I then downloaded your Android app to see if I could get the data usage / available breakdown, and in it,it only shows a total available to me .... again, no breakdown between "Anytime" and "Night" data, so between the 2 methods, can't currently get basic usage info. which is somewhat pathetic in 2021.

Oh wow - I see you were last seen on Thursday, approx midday, so I may as well just phone your call centre to let them know because by the time you see this, it will be into next week, I imagine.
 
BayCityRoller said:
@Captain Axxess - a few issues :

I logged into my profile a short while ago to get available data & usage breakdown. The info I was after in the "My Dashboard" section was blank (ie. Available = BLANK ; Used Data = BLANK).

However, mobile status section shows everything 100% - no no problems mentioned.
Therefore, it's obvious you at Axxess aren't even aware of this.

I tried logging in via recent versions of Firefox and Brave, and both end up with same results as noted above, so it's not the browsers

Please have the above fixed ASAP.

I then downloaded your Android app to see if I could get the data usage / available breakdown, and in it,it only shows a total available to me .... again, no breakdown between "Anytime" and "Night" data, so between the 2 methods, can't currently get basic usage info. which is somewhat pathetic in 2021.

Oh wow - I see you were last seen on Thursday, approx midday, so I may as well just phone your call centre to let them know because by the time you see this, it will be into next week, I imagine.
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Hi there,

Thank you for letting me know. Please send me a DM with your account details and I will check it out for you.
 
Captain Axxess said:
Hi there,

Thank you for letting me know. Please send me a DM with your account details and I will check it out for you.
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Thanks for your reply ; everything's fine.
I meant to EDIT my post with further detail, but didn't have time this am.

I checked the Axxess app last night & once the total available data had been updated, the breakdowns thereof showed up perfectly (by scrolling to the right, as I'm sure you already know ?)

So nothing to do, and from now on I'll make use of the app for data usage etc.
 
Hi @Captain Axxess - wanted to up data for next month from within the app, but I don't need or want so much of it !

In screenshot only these 2 options show up.

Can your devs add in the other ones as well to choose from, like 30 + 30, 50 +50 and 70 + 70.

In the meantime, will increase it this month in the web interface.

IMG_20211015_095723.jpg
 
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Also @Captain Axxess , while I'm posting about the Axxess app, you guys apparently have "multiple phone number display" in the app, but I don't see anywhere a 2nd Telkom SIM can be ordered.

I've seen it in the web interface so will probably order a 2nd one there, but if it can be included in the app, will make the services offered there more complete.
 
BayCityRoller said:
Hi @Captain Axxess - wanted to up data for next month from within the app, but I don't need or want so much of it !

In screenshot only these 2 options show up.

Can your devs add in the other ones as well to choose from, like 30 + 30, 50 +50 and 70 + 70.

In the meantime, will increase it this month in the web interface.

View attachment 1167700
Click to expand...
Hi @BayCityRoller,

Send me your account number and I'll check it out for you.
 
BayCityRoller said:
Also @Captain Axxess , while I'm posting about the Axxess app, you guys apparently have "multiple phone number display" in the app, but I don't see anywhere a 2nd Telkom SIM can be ordered.

I've seen it in the web interface so will probably order a 2nd one there, but if it can be included in the app, will make the services offered there more complete.
Click to expand...
What are the two numbers that you see displayed on the app?
 
Captain Axxess said:
What are the two numbers that you see displayed on the app?
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No, I don't (yet) see two numbers as I only have the one SIM so far.

I was just quoting a new feature of the app, as described by yourselves within the app itself ... my query relates to the fact that a 2nd SIM can't be ordered in the app functions & whether something can be done to include that as an option?
 
Captain Axxess said:
What are the two numbers that you see displayed on the app?
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On the web, I don't see an option to order a 2nd SIM either, but do see that data can be transferred.

Your Support once gave me some info re the 2nd SIM, so I know it exists, but does it not show up now because I'm only on 10 + 10, or due to it already being the 15th of the month?

Presume I should speak to your Support to order the 2nd SIM? .... if so, can do it next week, unless I must wait to be on the higher package - now ordered - next month.
 
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