Lazy_Steel
Member
- Joined
- Nov 11, 2017
- Messages
- 29
- Reaction score
- 13
Hi,
So I got the sim from Axxess and I have a router from Afrihost that I had purchased about two years ago.
All of the APN settings are accurate because I completed a master reset and added the Access APN manually.
I got the SMS with the sim card's number which I presumed it meant it was working.
When I contacted support, they advised me to wait 72 hours for the sim to provision.
I waited more than 72 hours and then I realised that the sms meant it was provisioned
They informed me it was my router, apn, etc. after I showed them the sms.
Still nothing after resetting router and adding axxess apn.
I purchased a prepaid MTN sim, which worked immediately with the LTE signal and data I purchased.
I contacted support once more.
They claim MTN is to blame and that they are powerless to intervene.
It's getting 4g signal somehow, but it's simply connecting and disconnecting now.
Axxess Support just keeps saying it's MTN and they'll fix it eventually, but I paid pro rata at beginning of the month and still no Internet. I can't believe it takes weeks to figure out the problem and to fix it.
If anyone could help me I'd really appreciate it.
So I got the sim from Axxess and I have a router from Afrihost that I had purchased about two years ago.
All of the APN settings are accurate because I completed a master reset and added the Access APN manually.
I got the SMS with the sim card's number which I presumed it meant it was working.
When I contacted support, they advised me to wait 72 hours for the sim to provision.
I waited more than 72 hours and then I realised that the sms meant it was provisioned
They informed me it was my router, apn, etc. after I showed them the sms.
Still nothing after resetting router and adding axxess apn.
I purchased a prepaid MTN sim, which worked immediately with the LTE signal and data I purchased.
I contacted support once more.
They claim MTN is to blame and that they are powerless to intervene.
It's getting 4g signal somehow, but it's simply connecting and disconnecting now.
Axxess Support just keeps saying it's MTN and they'll fix it eventually, but I paid pro rata at beginning of the month and still no Internet. I can't believe it takes weeks to figure out the problem and to fix it.
If anyone could help me I'd really appreciate it.