Axxess ISP Unapped - "Managed" status

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abjater

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Been with Axxess a few months, and all of sudden yesterday, the line goes slow. Log into the Control Panel, and I see:

[email protected](Managed) Axxess Uncapped 4 Mb
[email protected] Axxess Uncapped 8 Mb
DSL003@axxess-(Managed) Axxess Uncapped 1 Mb ​

Pop them a mail and ask whats going on. The reply quite frankly annoyed me, seemingly a cut-and-paste responce:

Good day

Please see Usage policy in place for all uncapped accounts. This unfortunately affects downloads.

Axxess Uncapped
The available capacity and the performance of our network is evaluated regularly. If available capacity is under pressure we will manage customer's accounts where necessary in order to give all customers the best possible internet experience. Customers who have used more than the average user will be managed first by our Axxess Protocol Manager. Should your account become managed we will only manage your Peer to Peer, HTTP download and NNTP traffic. As your usage starts to fall within the average users group the management on your traffic will be relaxed.

Thank you. ​


Well well well, seems this superfast MTN backbone is not so nice afterall and does not mean much to the end-user. Never before did I get throttled/managed/downgraded tot a snail's pace before! September usage was 232 gig, October I used 186gig, now on 146gig you get upset with me.

1. If I do break the rules, have the decency to mail me and tell me, slow down or else....
2. Issue me a speeding ticket, so I know whats going on.
3. Respond faster to support@axxess emails, since you do have a 24/7 support centre, so you say.
4. No clarification how long I'll be left with snail snot on the 4meg line. That mail was read, but not responded to yet.
5. How fair is your AUP, if you "manage" a 1meg line that is less than a week old?
6. How the heck can you Manage speed during weekend when business traffic is low?
7. I just thought these Axxess guys they are cool! Now you do this crap. And this crap ain't so cool.
8. And please dont tell me I did any torrents during business hours. I'm not so silly. Worse you can blame me with was some youtube stuff and a LOT of MS updates and software downloads for new laptops. But then again, most of this stuff should come from some CDN/akamai network on or close to your backbone, IF your new network is so cool.
9. According to the mail I got when the move to MTNNetwork took place, you made it clear that this Manage action will be protocol/type based, not like at present the whole show runs in slow motion. Can you clarify (a) what protocols are reduced (b) based on what traffic (c) what volumes (d) which hours were I this data hungry piggy ?


* Who else are on the Managed side of things this weekend?
* Any ideas where to go for an ISP who does not do this kinda thing?
*** Who of the ISP's out there can lure us 100gig++/month users to them and promise you wont ever ever try to wish us off your network with some kind of something you can do?

Cheers forum!
 
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Have a look at the Afrihost feedback forum. They are having the same crap of shaping/throttling you to death as soon as you go over some limit. I have a feeling they are having capacity problems. But they are trying to keep it in the dark and just try and throw the problem at the customer. Or, their shaping system is crap and they don't really know how to fix it.
 
... and both Axxess and AfriHost are on MTNBusiness ..... right ??
Question for the very clued up peeps: does shaping/throttling take place at ISP level or network provider level? :wtf:
 
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abjater said:
... and both Axxess and AfriHost are on MTNBusiness ..... right ??
Question for the very clued up peeps: does shaping/throttling take place at ISP level or network provider level? :wtf:
Click to expand...

Depends on the setup the ISP has, generally resellers are at the mercy of their upstream and the larger ISP's who have IPC capacity and their own radius servers have the ability to manage their own traffic.

Uncapped is a service which is greatly oversold. In general the contention rations are around 40 to 1 which means quite a few people are competing for speed. When an isp has too many home users the service worsens as home users tend to download allot more then business users which places high load on the IPC and requires quite allot of shaping to maintain performance across the network.

In the ideal environment you have your IPC running at 80-95% capacity 24/7. During office hours you shape your consumer accounts allowing business accounts to perform and after hours you shape business accounts. We have found that the right combination of "sharing" capacity between business and consumer accounts offer users a very good experience and decent pricing for the account.

If you lower your contention ration your prices go up and your profit goes down, if you increase the ratios your pricing comes down and you make more profit
 
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The latest JOKE is on the 8meg line ....
MANAGED! after using 82 gigs for this month. Yes, the control panel says 82 gigs.
:wtf: Oe eh ehh!!!

And still I await Axxess to reply to any of the 2 open tickets.

:epic fail: Julle slaan julle naam met n plank!
 
Hi abjater - give AfriMan a PM with your issues - he is very quick with help and a response - and it is not canned :)
 
I already signed up for a PLUGG account! And guess what?! ProRata billing.
So I really hope PLUGG won't let us down. Atleast we're dealing with IS's Consumer Division and not a reseller!
 
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If you're a heavy downloader you should be on Openweb Gold. Simple as that.
 
Interesting enough, looking at the stats Axxess gives:

sessions.JPG

I was not the sharpest pencil in Maths class, but these totals seems to differ a heck of a lot.
Looking at 25/11 - what was the usage? 21GB or 5GB?

Question: How accurate are these Radius (or whateva) they are using? And are we not "Managed" based on these (what seems to be) inaccurate calculations?

I just copied and pasted into a txt file - did not modify any of the figures.
 
So stop complaining and change ISPs. Is it that hard?

I recommend Openweb :)
 
I'm managed at 60 something gigs on a 10 meg line!
 
I went over to Plugg (IS backbone). The consultant I deal with, mailed me a screenshot of another users data, where I can see 321 gig was used so far this month, and they did not manage/cap/throttled the user.

Tried to communicate with Axxess on the issue; besides copy-and-paste responces, them closing tickets without replies, they just accepted my cancellation of 3 lines for the end of this month. Seems they really don't care, perhaps thankful to get rid of someone who uses more than 2 gigs per day. :whistle: Do we have an Axxess rep on the forum here?

Now just to get past the fear of digital strangulation and convince myself -nothing- will happen if I download stuff. *shaking like a leaf*
 
I have been "managed" after using 65gigs on the 4 MB uncapped!
 
Come to MWEB, we have cookies - and average 100+ gigs on a 1MB
AfriHost/ aka Axxess != ISPOTY anymore.
 
Anthro said:
Come to MWEB, we have cookies - and average 100+ gigs on a 1MB
AfriHost/ aka Axxess != ISPOTY anymore.
Click to expand...

R999/m for a 10Mb account, forget it.

Openweb is looking promising, R789/m on the IS network. Where I know I can do 400Gb/m without getting throttled.
 
grim said:
R999/m for a 10Mb account, forget it.

Openweb is looking promising, R789/m on the IS network. Where I know I can do 400Gb/m without getting throttled.
Click to expand...

In my opinion Speed is overrated, I am patient - and I still do more than you in a month.. no offence :)
The money I save on ISP / Telkom costs - I spend on Popcorn.
 
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